Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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The people I dealt with and the prompt…
The people I dealt with and the prompt claim services
Insurer: Fetch
By: Bob
Delivers what is stated in policy with easy claims process.
Polite and knowledgeable customer service support. Prompt response to claims.
Insurer: Pumpkin
By: LC
I had some questions about adding a new…
I had some questions about adding a new puppy to my existing account. Megan was able to answer all my questions and was so friendly. She even asked about my other pet that’s insured by Fetch. Megan was great and gave me great customer service. I would recommend Fetch to anyone looking for pet insurance.
Insurer: Fetch
By: Debra Hendershot
Kia Nationwide rep
Kia gave me all the info that I needed to make the best choice of insurance for my Max. Thank you!
Insurer: Nationwide
By: Carol
PetsBest Took Care of Us!!
I feel that PetsBest took their time to review our claim and communicated with us throughout the process. We were extremely pleased with the fair and positive results to cover all the medical expenses minus the grooming (nail trim). We are glad we did our due diligence when choosing our new pet insurance after seeing how this first claim was processed. Thank you
Don't choose Pet's Best
Horrible. They take forever and turn down claims, saying that the can't get records, yet they are able to get records for a cheaper claim. I pay over $100 a month and they keep raising the rate..... BUT HAVE NEVER PAID OUT A PENNY TO ME.
Insurer: Pets Best
By: Lisa
Super easy and quick process.
Super easy and quick process.
Insurer: MetLife
By: Kara Reinsel
Ken was very helpful in explaining the…
Ken was very helpful in explaining the benefits for both of our pets. He answered our questions and guided us to the best policy for our precious dogs.
Insurer: Nationwide
By: customer
You guys have been awesome
You guys have been awesome We went through a very difficult time with our beloved Bulldog Buddy . He is back to 100%. It was a relief having Healthy Paws to deal with the financial burden Ty from the Harts
Insurer: Healthy Paws
By: Seth & Michelle Hart
So easy, my dog could use it
We have had Pets Best for almost 6 years and cannot imagine using another provider. Selecting coverage and filing claims is so easy. The team is super responsive, and claims are completed within a week. Fantastic service!