Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Kind and Understanding
Richard was kind, understanding and very helpful. I also couldn’t pass up the terrific discount my employer provided. So happy to be protecting my pups with Nationwide!
Insurer: Nationwide
By: Briana Manalo
Baby Oliver
My six-month-old puppy had to have his right eye removed, which was absolutely devastating. I’m so grateful that I decided to enroll him in Pet's Best Insurance when he was just four weeks old. During such a difficult time, the claim process was incredibly easy and straightforward, which was one less thing to worry about while caring for my sick baby. I truly appreciate the support and peace of mind Pet's Best provided when we needed it most.
Fast Claims Processing and Auto Deposit
"I was very pleased with the FAST processing, and deposit into my bank account, of my last few claims. I am far less stressed handling my dog's medical issues when I know that Pets Best is standing behind us with highly professional and caring assistance with our medical claims. "
Avoid Pets Best
Avoid Pets Best. Dealing with their claims department for my two German Shepherds is completely exhausting. Both dogs have chronic hip dysplasia and osteoarthritis. Despite their treatments being identical for over a year, Pets Best demands a mountain of repetitive medical records every single week. Their system is total chaos: • Denials & Delays: Denied coverage for simple acupuncture/B-12 injections -mentioning aquapunture according with tehm, but B-12 is free, no cost, they deneid $180/pet and took over 9 months to reimburse an Arthramid injection. • Portal Mess: Flooded with duplicate claims that suddenly drop to ZERO due to internal administrative errors. • Incompetence: My dogs see world-class vets at UC Davis Veterinary Hospital. Pets Best adjusters claim they "don’t understand" university billing systems and complain because both pets are itemized on the same statement. Shck wave treament treated as holistic with proven published scientific records increased mobility
Insurer: Pets Best
By: Elizabeth Arias Bohart
Customer service was very helpful and…
Customer service was very helpful and walked me through filing a claim
Insurer: Pumpkin
By: Sonia Robey
Sakes rep was great helped with what I…
Sakes rep was great helped with what I needed
Insurer: Sonnet
By: Daniel Duguay
Trupanion… a very compassionate company
Trupanion was compassionate with a follow up email after my dog was diagnosed with diabetes. Payment to the Animal Hospital ( a 4-day stay) was flawless and quick. Claims for insulin, needles, and glucose monitoring sensors are processed quickly. I highly recommend Trupanion if you are looking for pet insurance.
Insurer: Trupanion Canada
By: Sharon MacDougall
I would classify this as a scam based…
I would classify this as a scam based on my experience. I signed up for pet insurance hoping I would never have to use it for my older cat. Unfortunately she had a minor illness and the vet prescribed her new food. They want SOAP notes going back to 12 months before enrollment, so up to 2 years from now. Why mot ask for that at enrollment? At this point it’s been over 30 days of nonstop emails about how information is missing from my claim. They don’t ask for things up front and every time I provide what they ask for they move the goal post. I’ll be canceling my policy, thousands in premiums paid for nothing!
Insurer: MetLife
By: Mr Slabber
Healthy paws has been amazing!!!! We love them!
Healthy paws has been amazing!!! I have never regretted having insurance for my dogs. Most recently I had to use it for a major emergency with my big little man my Chihuahua, Mikey, BIG MIKE and guess what not only is he back home thriving now but healthy paws did not even question the coverage/reimbursement and they made it so easy and refunded me very fast! I i’m so grateful to healthy paws and I tell everybody I know to get health insurance and also to buy portable Pet Oxygen. You can buy Pet Oxygen through companies like Paw print or other companies etc. I do not work for them or anything like that LOL but I used the portable oxygen with Mikey and I think it helped save his life…. So definitely don’t hesitate to buy coverage with healthy paws . They are an exceptional and ethical company! Buy it and pray you never need to use it :)!! Also I appreciate they have unlimited policies! Mikey’s vet bill was huge!!! He went to a top tier ER who literally had nurses assigned to just him, he had leads for his heart monitoring, incredible monitoring etc etc. when I rushed him into the vet, they immediately intubated/emptied his stomach and restarted his heart w cpr and epinephrine, all while giving him breaths until he breathed on his own etc. He had food bloat which is not to be confused with gastric bloat but literally bloat from just food and air in his stomach that put so much pressure on his heart and lungs that it literally stopped his heart. It’s a major emergency I didn’t even know about. So I tell everyone now about it. Anyways now he’s back home with no issues even better than before possibly! The vet I went to if you’re reading this fromMon South Florida was advanced veterinary care 24/7 ER in Davie FL and they have internist, oncologists, etc and they were incredible!!!! Anyways thank you again healthy paws!! I’m so glad I have coverage for Big Mike! I also have another dog w coverage and I think I have a multi pet discount which is Healthy paws has been amazing!!! I have never regretted having insurance for my dogs. Most recently I had to use it for a major emergency with my big little man my Chihuahua, Mikey, BIG MIKE and guess what not only is he back home thriving now but healthy paws did not even question the coverage/reimbursement and they made it so easy and refunded me very fast! I i’m so grateful to healthy paws and I tell everybody I know to get health insurance and also to buy portable Pet Oxygen. You can buy Pet Oxygen through companies like Paw print or others. I do not work for them or anything like that LOL but I used the portable oxygen with Mikey and I think it helped save his life…. So definitely don’t hesitate to buy coverage w healthy paws . They are an exceptional and ethical company! Buy it and hope you never need to use it :)!! Also I appreciate they have unlimited policies! Mikey’s vet bill was huge! He went to a top tier ER who literally had nurses assigned to just him, he had leads for his heart monitoring etc. they restarted his heart w cpr and epinephrine after he had food bloat . I plan to add my other dog. THANK YOU AGAIN!!! MUCH LOVE FROM BIG MIKE AND HIS FAMILY 💗💗💗💗💗💗💗💗💗 WE LOVE YOU!!!!
Insurer: Healthy Paws
By: Kristina R. Holland
Melody was absolutely amazing
Melody was absolutely amazing! She explained everything in detail making me feel assured that my dogs will be under great care. Rates are affordable and plan chosen is perfect to fit our needs.
Insurer: Nationwide
By: Monika S