Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Frustrating claims process
It took me months to be able to receive payment for my claims. Every interaction that i had led me to upload paperwork that was not needed and then denied. When I spoke with agents they asked for information that was already provided and on the website. I literally had to tell the representative where to find it. I finally managed to speak with a manager that gave me correct information
Insurer: MetLife
By: Dawn
Conflicting processing emails
Conflicting processing emails. One email said they couldn’t process claim after I received my direct deposit. Customer service LACKS! Spot is supposed to gather the information needed, not me requesting paperwork, procedure notes from my pets 6 years. Very disappointed.
Insurer: Spot
By: Cindy Fischer Dias
I always enjoy speaking to the folks at…
I always enjoy speaking to the folks at Fetch. They are always super helpful and polite. Today's experience was no different. I was transferred to Aileen to add a pet to our policy. She listened to my concerns, questions and had everything wrapped up in minutes. Excellent customer service!
Insurer: Fetch Canada
By: Kelly Doucette
Had to give 1 star to post
Had to give 1 star to post. The WORST customer service ever. Don’t waste your money. They don’t want to pay claims. They actually wanted records from a vet that had been closed from 4 years ago.
Insurer: Embrace
By: merle berman
The claim went smoothly after my best…
The claim went smoothly after my best friend passed. They sent their condolences and even called to check in my which was very nice.
Insurer: Spot
By: Jennifer
I communicated with Spot before our…
I communicated with Spot before our sweet girl's surgery and a representative spent a lot of time explaining everything to me and how it would all work to ensure I knew exactly what to do and expect. She even recommended I submit my estimate to have it reviewed beforehand to get an expectation of reimbursement. I submitted my claim on the 18th and it was approved and direct deposited by the 30th. It was exactly as I anticipated down to the penny. I was very pleased with my experience.
Insurer: Spot
By: Krystal
Super satisfied with spot
Super satisfied with spot. Both times I had emergencies they covered the claims and paid fairly quickly. Also when needed customer support the person was very helpful and friendly. Would 100% recommend
Insurer: Spot
By: Laryssa Spuldaro de Oliveira
Rosie was patient and thorough!!!!
Rosie was patient and thorough!!!!
Insurer: Nationwide
By: customerEllyn Olander
Easy claims!
They make filing. claim super easy and reimbursements are added quickly.
Insurer: Pets Best
By: Amy Rozman
The representative I spoke with…
The representative I spoke with explained everything and answered all my questions.
Insurer: Nationwide
By: Mary Brueckner