Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Always responds on time with claims
Always responds on time with claims. I have never had a claim turned down. Good Job!
Insurer: MetLife
By: Terri Ulin
Kia answer all my questions ver polite…
Kia answer all my questions ver polite and professional
Insurer: Nationwide
By: Dawn Dagenais
Easy to use and quick response
Easy to use and quick response
Insurer: Fetch
By: Joel
Awesome Customer Service
My pet insurance claim was handled promptly and professionally. I am very satisfied with the ease of filing a claim on the app and Fetch’s ability to process it accurately and quickly.
Insurer: Fetch
By: Jane
Efficient and affordable
Spot staff replies quickly and are efficient. More affordable than other companies
Insurer: Spot
By: Barbara Howie
Worth it for me
I’ve had Trupanion insurance on my dog for 13 years and she has health issues. After my vet appointments they submit the claim right on site. I no longer have to submit them myself. It’s processed in seconds. I have a new rescue and will be insuring her as well.
Insurer: Trupanion Canada
By: Lori MacPhee
Very responsive customer service
Very responsive customer service, process and payment of claims.
Insurer: Spot
By: Gregory Briner
Claim call
Once I was able to speak to a representative, I found her to be very informative and she sent me a form to submit my claim on line rather than login to the website.
Insurer: Embrace
By: Marie
Totally satisfied
I made a mistake and had my bill bundled, which made it ineligible for a refund. When I called Pets Best to see if I could have the receipt redone properly and resubmit it, the representative separated the items herself and submitted the result for review. I got a substantial amount back. The process was amazingly easy, and I'm really impressed by their honesty. I've already recommended Pets Best to everyone I know who has a pet, and I intend to keep on doing so.