Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Need to do a better job looking at the…
Need to do a better job looking at the claims. Denied a claim when my dog didn’t have any pre-existing condition.
Insurer: MetLife
By: customer
Said my claim was preexisting even…
Said my claim was preexisting even though it was diagnosed about 4 weeks before we had the surgery. I had coverage for over 6 months. I called and they reopened and and approved it. However, they still didn't approve everything and the invoice amount dropped from the original. Felt like they purposely denied it to see if I would even call and now they still paid less making me have to call again.
Insurer: MetLife
By: customer
Franklin was amazing with assisting me
Franklin was amazing with assisting me
Insurer: Nationwide
By: Shimmy
First experience and didn’t know what…
First experience and didn’t know what to expect. Process was easy to follow and everything was completed quickly and to my satisfaction!
Insurer: Fetch
By: Thomas
The representative Nicole provides…
The representative Nicole provides a polite and superior level of Customer Service. She is also compassionate and understanding..
Insurer: Fetch Canada
By: Damian
The employees are The Best!
The employees are The Best!! They haven’t even met “Our princess 👑 Charlie”, but totally know the Love we share with her❤️ Talking to them, they seem to care and love her too!! Thank all of you for making her and us feel so special 😻
Insurer: Pumpkin
By: Sherry Zavala
Prompt response and payment
Prompt response and payment. Never never an issue
Insurer: Healthy Paws
By: Sharon Yadon-Garcia
DON’T BOTHER. What a mistake.
When I signed my healthy baby kitten up for insurance I chose this company, Even though it was far more expensive monthly payments than others would have been, I chose it because I could have a low deductible and not worry about waiting for compensation when emergency treatments would be needed. My cat JUST turned 4 and in those few years I have not yet made a claim for him. Despite this, Trupanion has almost DOUBLED my monthly rate. I am SICK of it. When I reached out to customer service to inquire about this they said that as more similar pets to mine sign up the higher the rate has to go. So I’m effectively being punished for the success of this company attracting more customers. I asked what they could do to bring my rate back down to what I signed up for and she said I would have to triple my deductible, and gave no reason to believe they won’t continue raising the monthly rate after such adjustment. Also their app doesn’t work and their website is trash. I greatly regret choosing this pet insurance and will be changing companies for my pet, I had nationwide for my previous cat’s life and it was far superior. Trupanion has been Absolutely ridiculous. What a disappointment.
Insurer: Trupanion
By: Vee
Amanda really wowed me
Amanda really wowed me. Her genuineness and knowledge far exceeded the other insurance representatives I spoke with. I genuinely believe her and Fetch have my baby boy’s best interests at heart. Like most people I love my pup, so having someone that understands that was really important to me. Their policy options and price point were just additional benefits. I’m very, very happy with my choice.
Insurer: Fetch
By: Phil Braun
Daniel was very helpful with getting my…
Daniel was very helpful with getting my dogs dog insursenece. Very professional. Was very helpful
Insurer: Nationwide
By: Leonel