Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very helpful nice agent
Very helpful nice agent. We had many questions and the agent was very knowledgeable.
Insurer: Nationwide
By: customer
We have been with Healthy Paws for ove 10yrs
Healthy Paws has been our furry companions insurance for over 10 years and with a couple of dogs. Everyone we have dealt with has been very compassionate and helpful. I would highly recommend it to everyone. The quality of care, ease of filing a claim and receiving payment is amazing!
Insurer: Healthy Paws
By: Lorna Lefler
Figo is professional and caring
We found the process of submitting claims easy and the quick response quite timely. Also, the understanding of the situation at the end was caring and helpful.
Insurer: Figo
By: Loretta Murphy
Spot came through when I really needed…
Spot came through when I really needed them ! I submitted my claim and was able to watch my claim as moved through the process! Customer support was very helpful. Very happy with Spot pet insurance
Insurer: Spot
By: Spencer Whaley
Very pleased with Spot pet insurance
Very pleased with Spot pet insurance. Web portal is easy to use. They're prompt with claims and payments and easy to reach if you want a live person! Also my recent claim for a tooth extraction was covered to my absolute delight because pet dental work is very expensive. Whew! Thank goodness for Spot :)
Insurer: Spot
By: Vickie Welch
Healthy Paws has always been excellent!
Healthy Paws has always been excellent to us & our many, many, rescued & adopted pets insured by them since 2017! Good communication, quick turnaround times, easy upload process, reasonable about claims, even when we've had more claims in 1 year vs another (due to senior dogs being sick)... Thank you HP!
Insurer: Healthy Paws
By: Sutton's Southern Pet Retreat
Phone associate closed the deal
Spoke with Theresa on the phone she was very pleasant and answered all my questions, also helped me find my company information.
Insurer: MetLife
By: Jeffrey Martin
Friendly people
Friendly people, straight forward talk. Didn't feel like i was getting nickeled and dimed.
Insurer: Pumpkin
By: chris cole
I'm very happy I choose Pets Best for…
I'm very happy I choose Pets Best for my dog insurance I've had nothing but the best experience with this pet insurance company.
Insurer: Pets Best
By: CARL VELANDER
Spot has incredible customer service…
Spot has incredible customer service and delivers claim payments quickly and efficiently.
Insurer: Spot
By: Lacey