Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
Other Categories
Great site and coverage for little Pudding
Easy access to webpage, easy to follow, upload, explain procedures and/or treatment; easy to review; timely response with explanation (if applicable) and timely reimbursements
Insurer: Trupanion
By: Rich Stover
Thank you for your support in…
Thank you for your support in correcting issues with my claim
Insurer: MetLife
By: customer
Customer service is excellent and…
Customer service is excellent and agents are very helpful
Insurer: MetLife
By: customer
Thank you for giving us a peace of mind…
Thank you for giving us a peace of mind when things were rough with our dog. The emergency vet office was able to get a preapproval very quickly. Our dog is happy and at home now.
Insurer: Trupanion
By: Elizabeth
Very quick review and response to…
Very quick review and response to claim. Maybe it’s in the documentation but would like to know more of what’s not covered and why not.
Insurer: Trupanion
By: Dan
Healthy paws provides very quick and…
Healthy paws provides very quick and well described reimbursement. Any questions are responded to within a day. Only issues are looking at older claims in app.
Insurer: Healthy Paws
By: Marta Owens
This company has been the best to wirk…
This company has been the best to wirk with. Claims are easily submitted and quickly reviewed. If I am owed money it gets instantly deposited automatically into my bank account. Love it!
Insurer: Pumpkin
By: JoAnna K
Thank you for all updates along the way…
Thank you for all updates along the way on my claim .
Insurer: Fetch
By: MZ
Pumpkin Review
Filing claims is easy with great turn around..thank you
Insurer: Pumpkin
By: customer