Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Spot gets 5 stars
Spot makes claim submission and reimbursement very easy. They process claims quickly. I am very happy with my experience and I highly recommend!
Insurer: Spot
By: T.W.
Excellent service and quick turn around…
Excellent service and quick turn around in reimbursement on my claim. Highly recommend!
Insurer: Spot
By: Kimberly Stevens
Claims paid and user friendly app
App is easy to use to upload paperwork and my claim was reviewed and paid in a timely manner.
Insurer: MetLife
By: Jen S.
Claims reviewed quickly
Claims reviewed quickly. Compensation also very timely. So glad I have my animals insured.
Insurer: Spot
By: Amanda Marie
This insurance isn't very helpful
This insurance isn't very helpful, I'm not sure If this is how it is with all pet insurance but the amount of money that I was receiving back was never enough for me to really say, "wow, I'm really glad I have this insurance".I've paid so far thousands of dollars at the vet and I've only gotten maybe $300 back. Not worth the $150. I've been paying per month. Also, when I called to change my plan to reduce it they said I couldn't, because I had to wait for the renewal, which is ridiculous to me.
Insurer: Spot
By: Merced
Good coverage
Good coverage, fast claim processing. Good communication. Thanks!
Insurer: Pumpkin
By: Zoe Kharpertian
Access to submit claim is easy
Access to submit claim is easy, processing the claim is timely. Very satisfied with MetLife Pet Onsurance.
Insurer: MetLife
By: Liza
Best pet insurance
Best pet insurance! Whether it’s just routine (tick flea meds) or the unexpected (recent ear infections) I don’t have to worry or stress about costs. They reimburse very quickly and easy to submit. Thankyou!!!
Insurer: MetLife
By: Mo
Justin was amazing
Justin was amazing. He is very knowledgeable and professional and explained everything so clearly. Thank you Justin for your help and we are so happy to have our puppy protected with Fetch❤️
Insurer: Fetch Canada
By: sbutler_hotmail.com
Easy to sign up
I obtained the pet insurance through my employer. Sign up was extremely helpful and easy.
Insurer: Nationwide
By: Kiesha Miller