Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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I have (2) dogs now
I have (2) dogs now. And MetLife works with me every time ! They make putting in a claim easy. And refund comes fast Thank you
Insurer: MetLife
By: Debi k
Good policy explanation
Amanda explained the policy very well. Also she explained how the enrollment process and the coverage. Answered my questions in regards to services like dental services. For example. She was also very pleasant and very personable.
Insurer: Fetch
By: E.V.S.
It was easy after it was explained to…
It was easy after it was explained to me how to do multiple pets.
Insurer: Nationwide
By: Cindy
Smooth process.
From my initial call to payment, everything went smoothly. I don't remember who I spoke to on my first call but she was extremely helpful and pleasant. After that, everything just moved along well.
Insurer: Fetch
By: Eric Gates
For first time users
For first time users, easy to use and instructions are clear. Definitely recommend to other animal parents. Process wasn’t long and kept it within the 2 week period!
Insurer: Fetch
By: Baylee
Fetch is great pet insurance
Fetch is really good at processing claims quickly & efficiently. The coverage we have for our dog covers so much, even more than we originally noted, such as dental cleanings. We are very pleased with your insurance. We have recommended your company to many of our dog owner friends.
Insurer: Fetch
By: Bridget
I appreciate being able to speak to…
I appreciate being able to speak to kind and professional people who answer my questions And prompt processing of my claims
Insurer: Pumpkin
By: Deborah