Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
Other Categories
Pumpkin was GREAT!
Called insurance company after one of my cats needed vet treatment. They helped me file. The paperwork explained how to send the medical bills to them and within three days I received a great portion of the payment back direct deposit to my checking account. The young lady who helped me was very pleasant and the whole experience was pleasant thank you pumpkin.!
Insurer: Pumpkin
By: Lynn Privett
Daisy Mae
Daisy Mae has been insured with this company for 12 yrs and fortunately we haven’t had to use it. Daisy Mae has recently been diagnosed with significant heart and lung issues so I have started submitting claims. So far I am pleased with the process and the staff are helpful.
Insurer: Fetch
By: Janet Correa
I had a very disappointing experience…
I had a very disappointing experience with Figo Pet Insurance. I purchased this policy for peace of mind, expecting my cat's medical care to be covered when needed. However, when I submitted a claim for an ear infection that occurred after my policy became effective, Figo denied it, stating it was a pre-existing condition. My policy began on October 3, 2025, and there were no documented ear problems before that date. I appealed the decision and provided additional information supporting my case. I was told I would receive a response within about 30 days, but it has now been over 30 days, and I still have not received any update or decision on my appeal. It's frustrating to pay monthly premiums and additional fees for coverage, including the Vet Exam Fees add-on, only to have a claim denied under these circumstances. I expected a thorough, fair review and a clear explanation based on my cat's actual medical history. Based on my experience, I do not recommend Figo Pet Insurance. I paid for coverage expecting support when my cat needed medical care, but instead I received a denied claim and have been waiting more than 30 days for a response to my appeal. Because of this experience, I will be canceling my policy.
Insurer: Figo
By: Hasmik Movsisyan
Our cat has been visiting the vet often…
Our cat has been visiting the vet often lately and our claims have been reimbursed in less than a week. We are very happy with Pumpkin insurance.
Insurer: Pumpkin
By: Silvina
I recently enrolled both of my dogs
I recently enrolled both of my dogs, Otis and Lola, with Fetch Pet Insurance, and I had a wonderful experience. The representative who helped me, Amanda from Alabama, was absolutely delightful to speak with. She was warm, friendly, patient, and took the time to answer all of my questions without ever making me feel rushed. She explained everything clearly, which made the enrollment process easy and stress-free. Customer service like Amanda’s is becoming harder to find, and she made a great first impression of Fetch. If this is the kind of support they provide, I feel confident that I made the right decision for my dogs. Thank you, Amanda, for your kindness and professionalism. It was truly a pleasure speaking with you!
Insurer: Fetch Canada
By: Donna Richards
Very easy process to sign up an…
Very easy process to sign up an additional pet. We have been with your company 15+ years and are extremely happy.
Insurer: Nationwide
By: customer
Pet Insurance has been an excellent…
Pet Insurance has been an excellent choice for my pet. Their app is easy to navigate, and the reimbursement process is quick and hassle-free. Having this coverage has given me peace of mind, knowing I’m financially protected in case of unexpected emergencies. I highly recommend Pet Insurance to anyone who loves their pets and wants reliable financial protection for emergency veterinary care.
Insurer: Spot
By: Norielyn Perez
First pet insurance claim for our family
I did have some issues uploading the necessary files. Although choosing the diagnosis was cumbersome. It would help if the list would be filtered when we start typing. But once they were uploaded everything went well.
Insurer: Fetch
By: Ronald
Great customer service
The customer service associate who took my call, Brianna, was great -- friendly, helpful, knowledgeable and explained everything really clearly and was able to resolve my question quickly and efficiently.
Insurer: Embrace
By: Mo
One claim processed many outstanding
One claim processed many outstanding No call backs as promised … hoping to resolve and get caught up
Insurer: Spot
By: sujata lalla reddy