Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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I was AMAZED
I was AMAZED. I have fortunately not had to use our pet insurance before. I got it when our dog was a puppy and he is 7 years old now. So, needless to say, I did not know what to expect. He recently had a growth pop up on the back of his leg at one of his joints. It required minor surgery and thankfully, the growth was benign. We paid the invoice at the vets office. Once we knew there wouldn't be any additional related invoices, I submitted the paperwork online one evening about 8:30 pm. I had an email from Trupanion around 3:30 am (7 hours'ish later) approving the claim. And the funds were deposited into our account the next day. I can't ask for better or quicker service on our claim. Hopefully, we won't have to submit another for a very long time. But it's good to know that we have a great pet insurance with exceptional service.
Insurer: Trupanion
By: Sharon
I’m canceling this
I’m canceling this. Pay and pay and everything is denied evn when there is no preexisting issue. 👎
Insurer: Embrace
By: Daphne
You were there when I needed you
You were there when I needed you
Insurer: Trupanion
By: Charles
Worst claim assistance ever
Easy to file a claim, but easier for them to deny the claim. Simply ridiculous how because an emergency vet didn't respond to petsbest email attempts the canceled and denied my claim. They never called the vet, but they expected me to do all their work after they tried. What am I paying you for? Adios and good riddance to scammy non helpful pet insurance companies.
Insurer: Pets Best
By: Pecker
Customer service was amazing!
My representative Melody was outstanding with assisting me. One question given, and all answers were answered. Very knowledgeable of her position and she left me with reassurance and understanding of my reasons of continuing to use Nationwide.
Insurer: Nationwide
By: Princess Gladden
Spot is great!
Spot pet insurance has been great! East to submit claims. Fast reimbursement. Great customer service. Also love the app! Very user friendly. Thank you Spot!
Insurer: Spot
By: Alexa
Very happy with the service and the…
Very happy with the service and the time it took to get the claim paid
Insurer: MetLife
By: Anthony G
Easy to set up! Offered military discount. Thank you!
Easy to set up!
Insurer: MetLife
By: MW