Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Great service and very informative…
Great service and very informative representatives. I’m happy with Metlife.
Insurer: MetLife
By: Eydi P.
Amazing insurance!!!
Amazing insurance! Covers pretty much everything. Customer support is extremely helpful and finds the solutions quick. Reimbursement is quick aswell. I have 3 policies and love it. I always recommend metlife to anyone who has pets
Insurer: MetLife
By: customer
I just had a terrible incident where my…
I just had a terrible incident where my puppy broke her leg. The staff (customer service) at Trupanion were amazing. Anyone that I spoke with had all my information at their fingertips and explained everything to me. They went out of their way to help with the Specialty Hospital, and took away much need stress and anxiety for me. It was easy to connect with someone and get all my questions answered. So far I could not be more pleased with the help on every level. I highly recommend Trupanion to anyone that is looking into Pet Insurance. Thank you!
Insurer: Trupanion
By: Regina
I had a positive experience
I had a positive experience.They were very responsive, followed up with Via email and provided the solution that I needed.
Insurer: Spot
By: Skye
So far so good
So far so good, only had them for a couple of months. First claim was smooth and complete in the time frame they said. It was approved with no fuss.
Insurer: Embrace
By: Paul
Incredibly fast response!
Incredibly fast response!
Insurer: Pets Best
By: Pam Joel
Sign your pup up already
Omg I don't know what I'd do without Trupanion. Not something you really want to spend money on monthly until you actually NEED the insurance and then it's a total god send. 100000% get Trupanion, they make everything so easy.
Insurer: Trupanion
By: Alison S
Very easy to file claims
Very easy to file claims. Good coverage
Insurer: MetLife
By: Ivan
I will never be without this coverage for my pets.
I have a number of pets with Trupanion coverage. Recently one of my kittens developed a serious infection and had to be hospitalized. Trupanion was wonderful in approving his coverage in a timely and efficient way. Folks I have spoken to there have always been pleasant and informative.
Insurer: Trupanion
By: Laura