Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Efficient Carefree Coverage
Submitting a claim is straight forward with quick response and explanation. We have been very pleased with the coverage and continue to recommend Pets Best.
Insurer: Pets Best
By: Donald
Calling this number definitely doesn't…
Calling this number definitely doesn't work. It takes forever to get an answer. I've had a bad experience.😡😡😡😡
Insurer: Embrace
By: Christmas Crush
First attempts to enter data on phone…
First attempts to enter data on phone failed - it kept erasing my answers. Then, working on laptop, all went well except there was no "Add Another Pet" by the time I finished entering my dog's info.
Insurer: MetLife
By: Nancy Daley
So Easy!
"I wish all human insurance worked liked this. The website is so easy to use and submitting a claim is very quick and easy. Pets Best using plain language, and very quick communication. Thank you"
The company was so good to me the I was…
The company was so good to me the I was talking to was great
Insurer: Sonnet
By: Sean
Above & Beyond
I had been to the Ontario Service Centre twice who informed me I needed to have the car insurance in my name before I could transfer ownerships from my deceased husband. Previously I had some information and some misinformation which is why I was turned away twice. My last interaction with Sonnet however was above and beyond my expectations. Over 4 hours on the phone with a very patient agent. I was so grateful. I could not believe the service I got. That's rare these days. I was actually thinking of switching insurance at one point, but this interaction changed my mind.
Insurer: Sonnet
By: Helen Rogers
Poor process and unacceptable decline
I wrote this in the review previously but I was denied with my claim twice (once for the inability of Pets Best to secure summary records of my pet and second of denying a known accident as described in the vet records provided). The records was frustrating because I reached out to both clinics located in Wenatchee and East Wenatchee as a result of Pets Best stating the clinic was unresponsive. There were no attempts records by either offices. Once I was able to secure my pets records in a matter of 2 days with a simple phone call, those were submitted to Pets Best. Again, claim was denied due to EOB stating that the injury was not covered. This is a blatant abuse of policy coverages when a known injury was documented by my provider. I am continuing to work towards a resolution with Pets Best, otherwise I will be seeking litigation actions against the company to ensure others don't have to have this level of mismanagement of claims and lack of living up to the expected benefits of an insurance company. Unless resolved to my satisfaction, I will also start a social media campaign to bring this malfeasant action to light.
Lucy's surgery
My dog Lucy got really sick after getting a cat toy stuck in her small intestine. She was able to get surgery within 48 hours. Pet's Best took care of the financial end and let us focus on caring for Lucy and helping her make a full recovery.