Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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We always receive a quick response to…
We always receive a quick response to submitted claims. Any questions we have are answered quickly.
Insurer: Healthy Paws
By: customer
Website was easy to use
Website was easy to use. Received payment in a timely fashion. Received emails asking about Mina’s recovery.
Insurer: Healthy Paws
By: Marcia Drew
Great pet insurance
I have had this insurance for 14 years with two different dogs. They are very quick to reimburse medical bills. And the customer service is very helpful and pleasant to deal with. My only complaint is the rates go up 25% a year. It seems a little steep to me.
Insurer: Trupanion
By: Deborah
Payment arrived.
We have not received our payment yet, however, I’m sure it takes a bit of time. Everyone I speak to is always helpful and polite. Our check arrived today. Very prompt. Thank you!
Insurer: Trupanion
By: Nancy Falcone
They make submitting a claim easy.The…
They make submitting a claim easy.The refund is very fast and the payment is on schedule.So i'm not being surprised at anytime.
Insurer: MetLife
By: customer
Everything goes smoothly
Everything goes smoothly. Five stars
Insurer: MetLife
By: customer
LOVE LOVE LOVE this pet insurance
There's not another company that comes close. Top notch to say the least. They are extremely fast at reimbursements, easy to submit your bills online. The entire process is super quick and easy. I will never go without pet insurance since discovering MetLife Pet. Thank you for your great service to your customers.
Insurer: MetLife
By: Kay
Awesome company sent out a check right…
Awesome company sent out a check right away 👍
Insurer: MetLife
By: customer
Claim denied - No explanation
Submitted a claim and got an email to check status. It says it was denied but there is no explanation as to why. Really has made me second guess having the policy and if I will continue it.
Insurer: MetLife
By: Sabrina Mathis
Leo The best Doggy
Everybody was so helpful and compassionate at the same time and getting things handled and you can tell they really care
Insurer: MetLife
By: Mike and Wendy and our dog Leo