Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Easy to file a claim and upload…
Easy to file a claim and upload documents. Updates on status of claim were frequent. Decision on claim came in 2-3 days. Thank you!!
Insurer: Spot
By: Maura
The payment was fast and seamless at a…
The payment was fast and seamless at a time when I was stressed about a very ill pet.
Insurer: Trupanion Canada
By: Jane Plummer
We have had Fetch insurance for our 4…
We have had Fetch insurance for our 4 year old dog since she was 6 months. This is the first time we've made a claim. The process was easy took the amount of time they said it would. We're happy with the service.
Insurer: Fetch
By: Kris
Filed a claim been over a month and…
Filed a claim been over a month and they finally decided to get in contact with my vet regarding health records, which my vet clinic responded to their email, embrace stated they didn’t receive a email from them the first time I called the second time I called Anna claimed they didn’t sent the records via link they sent in the email, then she has the nerve to tell me that I need to call and make sure they sent the papers the proper way, no that’s your job not mine, I am paying you for your services not the other way around and I told Anna that I wasn’t going to play the middleman it’s their job to call and get those papers, she sents it to the claims department where they proceed to email telling me I need to get the records for them and fax them to them, why can’t y’all call the vet and ask for them to be faxed? Very disappointed in this company and it’s even more frustrating I’ve wasted two months paying for their services that I’ve never gotten and won’t get cause they’re too damm lazy to do their job. Update I received a email today from embrace stating they received Oliver medical records, they not only lied to me this last two phone calls between me and them, but they’ve been refusing to do their job and reimburse me like they claim they do, and of course as you can see in their response their trying to blame me for their incompetence is o do their job reaching out and letting me know how it’s going is one thing but telling me I need to do it for you is another and I have photos of the messages between us that review is posted on google review board
Insurer: Embrace
By: lynn moore
Saved our dogs life
Metlife makes filing a claim very easy. And you receive payments quickly. My dog has had major surgeries in the past few years and they helped us take care of her! We love them!
Insurer: MetLife
By: Danielle C.
Fast and Friendly support
We have been very pleased with the support, the quick approval to claims and the friendly customer service. We have already recommended Embrace Pet Insurance to others. We have our 2 yorkies insured and one has an upcoming surgery that will be covered. It makes it a lot easier to proceed with care for your pet when you have "help" covering the costs.
Insurer: Embrace
By: Julie
Fast at answering my questions
Fast at answering my questions. Plus fast in reimbursing and processing my claim.
Insurer: Fetch
By: Anna
Effortless
Really simple to submit a claim and assessment was quite fast. Breakdown of what’s being covered was easy to follow.
Insurer: Fetch
By: Ebony
I appreciate the communication from…
I appreciate the communication from Fetch. From the start of the submitted claim to the end, I receive both texts and emails along the process. If they need more information, an email is sent with clear instructions. I only wish that there would be a receipt sent after each monthly payment.
Insurer: Fetch
By: Lolo
Communicated what was missing from my…
Communicated what was missing from my claim to get it processed
Insurer: MetLife
By: customer