Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
Other Categories
Unclear terms and no changes allowed
I signed up from this site and purposefully selected Pet's Best because it said they cover exam fees. When I clicked through to their site it did not give me any option to select additional coverage for exam fees, so I thought it was included. In fact, there was very little info on the policy itself provided until I paid. Then I got an email saying exam fees were not covered. So I called a couple of days later to add them and I was not permitted to because my dog had a vet visit during that time, even though that visit wasn't going to be covered anyway since it was during the waiting period. They did process my cancellation and refund quickly. I have since signed up with another provider and they allow changes up to 14 days after the policy is started. Also good to know this provide requires you to call them to make any policy changes, unlike others which have online options for customer service.
Insurer: Pets Best
By: Kelly
MONEY HUNGRY PET INSURANCE
I wouldn't even give this 1. I am absolutely appalled by this company’s predatory pricing and complete lack of empathy. My dog's premium just increased by almost $3,000, which is a staggering, unjustifiable jump. This is the second time they have done this to me. I already had to cancel the policy for my first pet because of their massive rate increases, and now I am being forced to cancel my second dog’s policy for the exact same reason. This pet insurance is absolute trash, and all they care about is money. When I called customer service to figure out how a $3,000 jump was even possible, the representative essentially admitted to a punishment system. I was told the increase was because my dog had been to the vet frequently, and they needed to raise the rates on their end to cover "future increases." Isn't the entire point of paying for pet insurance to have a safety net when your pet actually needs medical care? They are happy to take your monthly premiums when your pet is healthy, but the moment you actually utilize the policy you’ve been paying for, they will price you out of your plan to protect their own bottom line. I would never recommend this company to anyone. In fact, I would recommend literally any other provider besides them. Save your money, protect your pets, and avoid this company at all costs. Hopefully, warning others about how they treat repeat customers will make people think twice before signing up with them!
Insurer: Fetch
By: JESSICA
They are always there when I needed…
They are always there when I needed them. Know exactly the cost of the visit before I leave the office.
Insurer: Trupanion
By: dar
Very kind and knowledgeable
Very kind and knowledgeable
Insurer: Nationwide
By: Stephanie Rivera
Terrible Pet Insurance Company
Very unaffordable after a couple of years. I cancelled them when they increased my policies over $1,000 in one year and they also didn't cover items they had previously covered. I believe that was due to people not being properly trained. One time I submitted a claim for medication and they said food was not a covered item. It was a medication they had previously covered many times. Terrible company.
Insurer: Pets Best
By: Kumite E
Highest quality pet insurance!
The best customer service providing attention promptly and always with kindness and knowledge!
Insurer: Trupanion
By: Cynthia
Great customer service
Great customer service, all of my questions were answered. My vet already sent back the paper work
Insurer: Nationwide
By: Sandra Saposnick
Fast Turn Around Time On The Payments
I have had nothing but a great experience with Nationwide Pet Insurance. The turnaround time for processing a payment is excellent. From the time they get my claim to the time the money hits my account is usually a few days. You can't beat that. The only thing I would change is for them to work something out with the veterinary offices to pay them directly, and we just pay the copay when we walk through the door. I would highly recommend getting your pet insurance through them.
Insurer: Nationwide
By: Charlene St. Sauveur
Toddd was great super patient very…
Toddd was great super patient very efficient!
Insurer: Nationwide
By: Kayla
Easy to contact quick response quality…
Easy to contact quick response quality service
Insurer: Nationwide
By: Priscilla Turner