Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Claim
I put my my claims in and they were quick to get back to me. I also got my money back quick. This is so worth it for me and my little fur baby. Great experience
Insurer: Pumpkin
By: mercedes
Quick reimbursement and no hassle
Quick reimbursement and no hassle
Insurer: MetLife
By: NABIL GHARBIEH
The Sales Agent Richard was great
The Sales Agent Richard was great, really knows your products and options, he was patient with a good personality. Richard gave good real world advise, and was able to use the information from my lapsed policy which saved time, a true professional.
Insurer: Nationwide
By: customer
I only complaint I have is that the website is down alot
I only complaint I have is that the website is always down when I need to review policy. Your staff was kind enough to send the documents I needed to my email. Other wise so far everything has been good. I have not submitted any claims yet. When I do I hope I will not have problems or rejections. I had to fight to have most of my vet bill paid by Nationwide because they were not reviewing documents. Just rubber stamping them. In the end I have to make numerous call and send documents to them 3 times. Finally I got some with a heart to look them over and they paid according to the policy. In the End, My dear Gracie passed away. It was a very stressful time. I hope I do not have to fight to have my bills paid per the policy. I'm putting my trust in this company. I hope I don't get burned.
Insurer: Embrace
By: JA
Your customer service representatives…
Your customer service representatives are all amazing so far. I can tell you must treat them well and am happy to be purchasing a policy from a company with seemingly happy employees for once!
Insurer: Fetch
By: Amanda Traster
Alia is without question an invaluable…
Alia is without question an invaluable asset to your company. Previous interaction with reps have left me feeling that I have chosen the wrong insurance company for my precious Harley. No one could suffiently explain your policy on previous conditions. Thanks to Alia I received valuable acceptable reasonable information. Please do whatever possible to reward the excellent performance of this person.
Insurer: Fetch
By: Diane McSweeney
So easy to work with and I know my…
So easy to work with and I know my Frankie is covered and has the best care.
Insurer: Pumpkin
By: TerriLynne Anderson
Painful Claim Process/Denials, Constantly Re-opening
I've submitted multiple claims where I have to make sure that this team processes the claims AT ALL, let alone CORRECTLY. I've had to call to review the history & notes. I've had to explain countless times that they have everything they need. I've had to ask to re-open claims that are closed either without explanation or the denial reason is false. My dog had a very painful surgery where this company simply wrote 'pre-existing' and closed the claim. The diagnoses were just made in the same policy year, 5 months ago. Previously, I've tried to submit a claim on the portal and it was not working (shocking!). I messaged customer service and was told to submit by email. I forwarded everything they needed to process countless times - and finally was told because the policy number was not in my email subject, they simply ignore it. I've spent countless hours managing these claims. It's a second job to get what you already paid for (if you even get approved for what you pay for!). Excruciating process every time. People do not have time for this. Most reps are kind when I have to call in. Some are very rude and incompetent. Unfortunately, you can't trust that you will be supported and get what you are paying for with this company.
Insurer: MetLife
By: OB
Chad is an excellent employee, he gave me all the information I needed to have and he answered all my questions
Chad was very informative and really a nice guy. I had a lot of questions he answered every one of them He's great employee
Insurer: Nationwide
By: Joseph Verzy
Amanda was amazing and answered all my…
Amanda was amazing and answered all my questions quite thoroughly!
Insurer: Fetch
By: Cheryl smith