Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Heartless and thoughtless
I explained my situation and was given correct information. However - very important - tell your people NOT to wish someone a wonderful day when the client has just informed them that their pet just died the previous day. Completely heartless and unthinking. I told her so. Some words of sympathy and condolence would have been appropriate, not a cheery “enjoy the rest of your day”. is she a robot or a human being with a heart?
Insurer: Pets Best
By: Sheila Kaplan
Ralphie
Though I never spoke with anyone, my doctor's office submitted Ralphie's hospital visit, I received conformation that my paperwork was received and I would be notified in a fews days of their decision. Thursday I got the email with the amount that they are covering Ralphie's hospital bill, I could not have more satisfied and happy
Insurer: MetLife
By: Laura Montalvo
Customer service team is outstanding. Now that I understand the process, the experience was outstanding.
The customer service representatives at Met Life Pet Insurance are just outstandng. They helped me navigate and learn about the process. The were knowledgeable, efficient and kind. What a pleasure to talk to a live person to resolve issues and get help. Now that I fully understand the process and documentation required, the process to file a Met Life Pet Insurance Claim was seamless. Thank you.
Insurer: MetLife
By: Peter
Great overall
I haven't used other pet insurances so I can't say that this is the best overall.. But I can tell you that filing a claim was exceedingly easy. I had a question and spoke to customer service and they were amazing and even fun to work with. When I received my claim information back I understood why something was covered and why other things weren't. I wanted a certain medication to be covered however I knew it wasn't beforehand as the medication list was easily available. So far, so good, though I do have a few more things pending. Hopefully we keep on this trend.
Very easy to file a claim online and…
Very easy to file a claim online and quick reimbursement.
Insurer: MetLife
By: Vic
Was worried about the cost to an…
Was worried about the cost to an Emergency Hospital. MetLife answered all my questions & filed my claim & reimbursement quickly.
Insurer: MetLife
By: customer
Couldn’t’t be easier!
Very easy process for submitting a claim. Very fast payment. And clear explanation of benefits.
Insurer: MetLife
By: Amy Selwyn