Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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Always a fast response and so easy to…
Always a fast response and so easy to file a claim.
Insurer: Spot
By: Susan Reich
Timeliness and ease of submitting claim.
Timeliness and ease of submitting claim.
Insurer: Spot
By: Cheri Matthews
Claim
When I called to find out the status of my claim, the rep was super helpful. He told me that it was close to be approved. Within the next two days it was
Insurer: MetLife
By: Sandra
Samantha was wonderful!!!
Samantha was super knowledgeable and friendly! She made sure my questions were answered and that my claim was being handled the way it should be. She made sure I didn’t feel rushed with all my questions since this is our first claim. Thank you Samantha, you were a breath of fresh air to work with. I really appreciate you!
Insurer: Fetch
By: Carrie
Pay my bills in a very timely manner
Pay my bills in a very timely manner. When I have a question they are very helpful, knowledgeable, friendly and respectful.
Insurer: Trupanion
By: Chris
I will never have a pet without…
I will never have a pet without Trupanion! They’re so easy to work with-a lot easier than human insurance. Without Trupanion, my dogs wouldn’t have been able to receive the care they need. Highly recommended!
Insurer: Trupanion
By: Kristy
Shout out to Amanda Mello
Shout out to Amanda Mello! Great costumer service. I had many question that kept popping up as we spoke and she was nothing short of increible, and thorough with her answers. In a world where having bad costumer services has become the new normal it felt great to have a nice experience. Thank you!
Insurer: Fetch
By: Barbara Liccioni
Great Response Time
I submitted my claim and heard back that it was processed within two weeks. Everything was very easy and I did not have any trouble submitting my claim.
Insurer: Spot
By: Ashlan Andrews
I recently had an emergency with my…
I recently had an emergency with my Belgian Malinois that eventually landed us at a Dental Specialist. The situation in itself was stressful and financially the cost of the surgery was an added stress. I paid for the surgery knowing that I had purchased insurance but was skeptical as most insurance companies find ways to avoid claims. I was so amazed that Fetch processed my claim without any hassle. I will continue to use Fetch for any future pets as this was such a simple process.
Insurer: Fetch
By: Jill
Spot is super easy to use
Spot is super easy to use. Its easy to put in a claim and to upload files. They are very quick to respond and to deposit money. The customer service is very easy to get through to a human.
Insurer: Spot
By: Carolyn Simon