Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy paws insurance has been our saving grace
Healthy paws insurance has been our best investment yet! We have had a rough couple weeks with our pup with some unexpected emergencies. Our insurance has been our saving grace. I have been able to provide my pet with the very expensive care he needs because I know that our insurance will help us take care or him. Their quick turn around is outstanding! I truly refer everyone I know with a pet to healthy paws insurance!
Insurer: Healthy Paws
By: Christa Gibson
I just want to say thank to Healthy…
I just want to say thank to Healthy Paws Pet insurance . I have been with Health Paws for many years I have made many claims but never anything I would call big until this year when Jaxx’s was diagnosed with cancer. Without insurance we would not have been able to afford treatment and he would already be gone but because we have great insurance with Healthy Paws Jaxx’s is still here and is have more good days . Thank you again ❤️
Insurer: Healthy Paws
By: Michael McGrew
Excellent customer support agents.
Excellent customer support agents. However the AI is not personable and takes away from the experience. Difficult to find a working phone number and an agent, but once through, the agents were excellent as I mentioned.
Insurer: Fetch Canada
By: Don Fraser
It was fast and easy
It was fast and easy
Insurer: MetLife
By: Katy Rodriguez
Healthy Paws was very responsive
Healthy Paws was very responsive, professional and helpful in settling the bill for a recent oral mass removal procedure for my 4 year old Border Collie.
Insurer: Healthy Paws
By: Kazi
Been waiting for this resolution for a…
Been waiting for this resolution for a year. Unable to get payment reciept confirmation, or funds sent to a different bank account. They just tell me "the payment was never sent back by bank" WELL WHERE IS THE $200 I WAS SUPPOSED TO RECIEVE. it's surely never hit my bank account. Further, the pet's best website gave vet office's that would supposedly acccept direct payment but I was quite shocked to find out that the vet had absolutely no idea what I was talking about, and all services would be paid for upfront, with reimbursement later. THE entire reason I selected pet's best was because I was under the impression they had direct payment to the vet. All a lie, all a scam. Bank has absolutely no record of payment ever being sent. The customer service people are nice, but offer no real help. Have asked for emails for confirmation or receipt of payment being sent, was told it would be emailed. Never received.
Insurer: Pets Best
By: kierstyn mckinney
Claim settled with no hassle
I submitted 3 receipts, one from my regular vet and two from the surgeon who performed my dog’s specialist consultation & pre-op & biopsy (benign!!) I waited for the biopsy results (would she need further treatment?) before submitting the claim online. I immediately got a response that my claims had been received. Within a week I received 3 payment checks. So simple and no back and forth needing more info from me or my vets. Thank you Healthy Paws for making the process so easy :)
Insurer: Healthy Paws
By: Melanie N
Cannot Say Enough Good Things
Trupanion has been great since the moment we started with them! Their claims process is straightforward and reimbursement is a quick turnaround, their customer service is wonderful, and I can tell that they genuinely care about our pets. Insurance is something you hope you never need, but when you do, it can be a lifesaver...literally. One of our dogs had an ongoing autoimmune condition, and Trupanion made the difference between us struggling to make decisions and us being able to give our boy the best life possible. We lost him recently at the age of 13, but those years were filled with more happiness that we ever would have thought possible. Part of that reason is because Trupanion gave us the peace of mind that we needed to give him the best care. Our pets are family, and they should be treated as such. I can't imagine owning a pet without a safeguard, and I would definitely recommend Trupanion to anyone for that reason!
Insurer: Trupanion
By: Abigail
Fast and transparent responses
Fast and transparent responses
Insurer: Trupanion
By: CK