Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Pet insurance!
Kassandra was amazing and helped me get insurance set up for my ferret. Great customer service!
Insurer: Nationwide
By: customer
Multi pet insured
Greatful for multi pet discount and coverage options. Spot customer service receives a 5-star for friendly, knowledgeable service and relatively quick reimbursement for claims submitted due to recent visit to pet emergency, followed by a referral to animal eye clinic for diagnosis/treatment and follow-up checkup.
Insurer: Spot
By: Ann
Good communication
I had some questions and had to call several times.
Insurer: Trupanion
By: Lisa
Very easy and customer service was so…
Very easy and customer service was so friendly and professional
Insurer: MetLife
By: Katrina woolley
The process of the application was…
The process of the application was smooth and very helpful.
Insurer: Nationwide
By: customer
The staff “Aileen” was patient with all
The staff “Aileen” was patient with all My questions and very professional. Thank you Aileen once again.
Insurer: Fetch
By: Eliot A
efficiency and promptness
efficiency and promptness
Insurer: Trupanion
By: Michele
Everything was fairly easy and the…
Everything was fairly easy and the results were great.
Insurer: Spot
By: Robert Schumann
Kassandra was courteous and…
Kassandra was courteous and professional. She listened patiently to my questions and clarified my questions that helped me make a decision about taking out a specific plan that would meet my pets needs. She was also able to correct an oversight that will help my recent claim to be processed. I look forward to working with her and other representatives in your company who offer the same quality customer service. D. Salas
Insurer: Nationwide
By: customer