Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Dan
Pets best has been an absolute nightmare. I would not recommend them to anyone. I feel scammed and ripped off. Do not use them.
My Cavalier King Charles Spaniel lost…
My Cavalier King Charles Spaniel lost his battle with lymphoma. The rep from Trupanion, with tears in her eyes too, helped me adjust due date for payment and cancellation date to avoid my being charged and needing to file for refund.
Insurer: Trupanion
By: Jill MacDougal
Coverage that's worth every penny
Having a policy with Pets Best made it possible for us to make medical decisions for our dog focused only on what was best for her well-being. Without Pets Best on our side, we would have been in the uncomfortable situation of factoring cost of treatment into our decisions. When sharing our story with friends, I always emphasize that nothing we were doing for our dog would have been possible without pet insurance.
Best Pet Insurance
I had to put in a claim for my little Chihuahua. He ate raisin cookies. The claim was processed quickly!
Insurer: Pets Best
By: carol
Pets Best
Pets Best is easy to deal with. I feel that I chose the best coverage policy for my boy, I wish I’d done it sooner.
Insurer: Pets Best
By: Elisabeth
Number one no hassle insurance
Number one no hassle insurance. Pays claims quickly. Having a sick pet is stressful enough but knowing that you have healthy paws makes it one less thing to worry about especially in emergency situations with their Direct Pay which almost no other insurance companies do. Even filing a claim on the app is seamless and quick. If you're looking for a great insurance look no further this is it.
Insurer: Healthy Paws
By: Jeanette Bartels
Quick and speedy claims.
Bodie’s struggled with many health issues this year and Healthy Paws has been great about paying out our claims in a speedy manner. We appreciate being able to spend our time on our dog and not the insurance claims.
Insurer: Healthy Paws
By: Sayward Daley
Aileen was fantastic!
Aileen was fantastic! She addressed all of my concerns and answered all of my questions. Together, we went over the best coverage plan for my rescue cat. She was reassuring, patient, and thorough in explaining what was covered and what wasn't. Amazing customer service overall, 10/10.
Insurer: Fetch
By: Amarelis
Darren was very professional & helpful.
Darren was very professional & helpful.
Insurer: Nationwide
By: Elaine