Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Terrible Customer Service
I’m extremely frustrated with how long this claim is taking to process. We submitted all of the information, they refunded us off of something that was free (which means they didn’t even review it properly), said we couldn’t get anything back from any of the other services (which is not true because his previous allergy shot was covered). After sending an email, I now get emails saying our claim is missing info. So it went from being fully processed to now missing stuff and I’ve uploaded the documents they’re asking for yet I keep getting the same email. I’ve emailed them now twice asking why what I’m sending is now working and no one is responding. I am very disappointed because this is such a headache.
Insurer: MetLife
By: Amy
Great service and set expectations ealry
Great service and set expectations ealry
Insurer: MetLife
By: customer
The app makes placing a claim very…
The app makes placing a claim very easy. The customer service rep I spoke to for buying insurance for my puppy was very friendly and knowledgeable.
Insurer: MetLife
By: customer
Missing items in order
Three items were not included in my delivery. I checked the packing slip for confirmation. The tracking updates were also confusing and delayed. Honestly, not a great experience trying to resolve this issue on my own. I expected better support for my order mistakes.
Insurer: Spot
By: Ronnie Wijaya Tjandra
Nice People to Deal With
Your agents are always friendly and willing to help. Your system has flaws. When a payment method is changed, your system does not update that nor give advance notification that there will be a problem in processing payments. While your agents did attempt to help remedy the issue, it was ineffective.
Insurer: MetLife
By: Tom
Darren was great and very informative!
Darren was great and very informative!
Insurer: Nationwide
By: customer
Seamless process
Seamless process. The services Embrace offers are next to none. I feel comfortable that no matter what happens my service animals will be well taken care of. The timelines of claims is what I was most impressed with. The communication during the claims process always keeps you in the loop to know where you are in the process. I would advise anyone to get their wellness plan.
Insurer: Embrace
By: Gary
The instructions made everything easy
The instructions made everything easy. I thought it was going to be very difficult. Everything was handle through the ap. Easy to upload your info and they had a quick response on my claim.
Insurer: MetLife
By: NIOMI GUTIERREZ-CARTWRIGHT
Great experience
I am so thankful that we have insurance for my best friend and Pets Best has come through with reimbursement from claims quickly and efficiently each time. Let's hope this continues! I received one email for one of the claims asking for more information which I provided. Everything was handled as it should have from there. Thank you!
Insurer: Pets Best
By: Bagels