Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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Claims submission and claim processing
Very easy to submit a claim and processed quickly
Excellent customer service
Pets Best has always been fair, convenient and expedient with claims and all other correspondence. The price is great for such great coverage and service.
They came through!
I got Pets Best Health insurance the week I adopted my 12-week Lab mix puppy — best decision I ever made, as it turns out. A few months ago she started walking funny. X-rays revealed significant hip dysplasia, which felt like a gut punch for a dog not even two years old. But plot twist: her hips weren't actually the problem. Her two blown knees were. Both of them. On a puppy. Because apparently she decided to go big. After consultations with two vets, more x-rays, and some genuine soul-searching, I went ahead with a bilateral TPLO — both knees, done right — because she deserved a pain-free life, not a lifetime of managing discomfort. Then I braced for the insurance battle. I'd fully prepared myself for the runaround: denied charges, fine-print surprises, the whole thing. Instead? Pets Best paid exactly what their Explanation of Benefits said they would. Every line item. No drama. I'm genuinely floored. Georgia Mae is going to be just fine — and apparently, so is my faith in insurance companies. At least one of them, anyway.
Insurer: Pets Best
By: Erin
Experience as a veterinarian..
Experience as a veterinarian.. Let me start off by saying I am a licensed veterinarian. I use embrace for my two cats, one of which was one year old, and recently suffered an extremely debilitating disease course, consisting of diarrhea, weight loss, lethargy, and anorexia. We tested her for every disease under the sun. She, as with almost every kitten or puppy, had worms and bacterial diseases when she was pulled off the street from which she was rescued. She was treated and made a full recovery. Embrace skimmed through her records to say that because she had GI problems when she was young, this was considered a pre-existing condition (of which she was cured.. and had a completely unrelated, not similar at all disease one year later), and denied my entire claim , even after providing evidence that the diagnoses were completely unrelated, INCLUDING necropsy testing results. On top of this, it is almost impossible to get in contact with anyone on the phone, and when you ARE able to reach someone, its usually someone who has zero clue what they are talking about, and they need to redirect you to someone that isn't even working. I plan on cancelling my plan for my remaining cat, because I'm sure that whatever happens, they are going to do all they can to take months to respond to a claim and deny, deny, deny. WOULD NOT RECOMMEND.
Insurer: Embrace
By: Andrew Curtis
Josh was very informative and easy to…
Josh was very informative and easy to work with to help set up insurance for our new puppy
Insurer: Fetch
By: David S Maron
Sonnet makes it easy
Sonnet makes it easy, shout out to tangerine for sending me an e mail about sonnet insurance. My experience was out of this world, I am now sonnet and will never leave as long as they remain in Canada! Thank you
Insurer: Sonnet
By: Gregory Finch
Great customer service
Had a price increase in my area, called customer service to explain - I spoke to Jennifer E who was absolutely amazing at explaining, and helping me resolve my issue. I have never trusted insurance before I spoke to her! Thank you Jennifer! Will be staying with Fetch
Insurer: Fetch Canada
By: customer
During these difficult times
During these difficult times, Healthy Paws has provided superior service. Everybody knows that during a pets final stages aside from the grief, medical expenses can be daunting at times. HP as made the financial part manageable with the friendly and quick service. Thank you.
Insurer: Healthy Paws
By: Karim Fernandez