Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Quick
Quick, fast, efficient, met all my needs, and answered all my questions.
Insurer: Nationwide
By: customer
Fast and Efficient Service
Pet Best quickly responds to my submission of a claim and after review sends a check within a weeks time or explains those that are not covered. Excellent service.
Insurer: Pets Best
By: Laraine
Absolutely furious with Embrace Pet…
Absolutely furious with Embrace Pet Insurance. I paid my premiums faithfully, thinking I was protecting my dog in case something serious happened. The moment I actually needed them for mouth surgery, they found a cracked tooth and suddenly decided that anything related to the mouth wouldn’t be covered. So let me get this straight — one cracked tooth means they can deny coverage for the entire mouth? That feels less like insurance and more like a loophole-hunting operation. This was never made clear when I signed up. If your plan basically excludes major dental work the second they find any issue, that should be front and center — not buried somewhere in fine print that only becomes relevant after you submit a claim. Insurance is supposed to be there when things go wrong. Instead, I was left with a huge bill and a company that seemed more focused on denying coverage than helping a paying customer. If you’re considering Embrace, be prepared for them to look for any technicality to avoid paying. I feel completely misled and will be reconsidering giving them another dollar.
Insurer: Embrace
By: cody schuelke
Customer rep was great
Customer rep was great. Very informative and pleasant.
Insurer: Prudent Pet
By: Kevin Twohig
The best experience ever
The best experience ever! The team is super quick with getting back to me.
Insurer: Pumpkin
By: Maria
Help when Needed
I was concerned about the cost of my pet insurance. Samantha was able to explain to me clearly what factors made up the charges and what I could do to manage them. I called originally planning to possibly cancel my coverage, but with her help reached a compromise I could live with.
Insurer: Fetch
By: Anthony Biscottini
The few claim I had to submit was…
The few claim I had to submit was perfectly handled like promissed But had few weeks of logging issues (few months after I was abel to) for which I needed technical help for which the service desk were not abel to help needed me tech. But tech. did not call like promised until I figure it out by myself. Suggest to improve the “change password” menus in your site and the availability of tech.
Insurer: Spot
By: Arnon Alexander
Every time I have needed to use my…
Every time I have needed to use my pet's insurance with Trupanion it has been incredibly easy and I appreciate the quick responses. It is always stressful when dealing with a sick pet, having a company care and be so helpful lessens the stress.
Insurer: Trupanion
By: Kristen