Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love MetLife pet insurance
I love MetLife pet insurance! So easy, so efficient, and customer service rocks!!
Insurer: MetLife
By: Kristin - pet mama of
Coverage Problems
I purchased Fetch Pet Insurance in April to protect my dog in case of an unexpected medical emergency. Before enrolling, my dog had no symptoms or diagnosis of any spinal or neurological condition. When she suddenly developed neurological symptoms, an MRI confirmed a spinal cord compression caused by an intervertebral disc herniation. A board-certified veterinary neurologist submitted a detailed letter explaining that this is a primary neurological disease, not an orthopedic condition, and requested that Fetch reconsider the claim. Despite the specialist’s medical opinion, Fetch denied coverage by classifying the condition as orthopedic under the waiting period. It is incredibly frustrating to pay for insurance, do everything responsibly, obtain a specialist’s opinion, and still be denied when your pet needs life-changing surgery. Pet insurance is supposed to provide peace of mind during emergencies. Instead, we were left facing thousands of dollars in unexpected veterinary costs while our dog needed urgent treatment. I strongly encourage anyone considering Fetch to carefully read the policy and ask very specific questions about how they classify IVDD, disc herniations, and neurological conditions before purchasing coverage. This has been an extremely disappointing experience, and I cannot recommend this company based on how our claim was handled.
Insurer: Fetch Canada
By: Melanie Robinson
Staff was so helpful
Staff was so helpful. Alex answered so many questions and then made a note to call me back on Monday, knowing we were bringing our puppy home this past weekend. We have a policy for each of our cats and knew that, with a puppy, it was a must have to start off right. He helped me determine the best plan and truly walked me through the whole process.
Insurer: Nationwide
By: LaHay
Very understanding and setup was easy…
Very understanding and setup was easy and quick
Insurer: MetLife
By: customer
Filing claims has been super easy
Filing claims has been super easy. We appreciated knowing that our little dog had excellent coverage.
Insurer: MetLife
By: Emma
Representative was very accommodating…
Representative was very accommodating and helpful.
Insurer: MetLife
By: Lorna Pazziuagan
Affordable at first,unaffordable when in matters…
I insured my dog with Fetch in 2018 and stayed loyal for years. I barely made any claims. After my dog was diagnosed with heart murmur and tracheal collapse, my premium almost doubled. I accepted it because he's family. Now they've increased it again to $344/month. That's over $4,200/year for a policy with only $5,000 annual coverage, 80% reimbursement, and a $500 deductible. I contacted customer service hoping they could offer any solution, but they couldn't help at all. Pet insurance should be there when your pet gets sick—not become so expensive that you can no longer afford it. If you're considering Fetch, think about what could happen once your pet develops a chronic condition.
Insurer: Fetch Canada
By: SARAH NASAB
Easy to get answers to my questions and…
Easy to get answers to my questions and provides good level of care for my pet
Insurer: MetLife
By: customer
I had a wonderful customer service…
I had a wonderful customer service experience with Fetch Pet Insurance today, thanks to Nadine. I needed to enroll 13 dogs, and because of some system issues, each policy required careful individual attention and adjustment. Nadine was incredibly kind, patient, thoughtful, and professional throughout the entire process. She took the time to help me work through every issue one by one and made what could have been a very stressful process feel smooth and manageable. Thank you, Nadine, for your excellent service and genuine care. I really appreciate all your help.
Insurer: Fetch Canada
By: Peter
I've been in the vet world for over 25…
I've been in the vet world for over 25 years and then the Animal related business as adog trainer for the last 23 years. I have Trupanion on one dog because My Dog has a pre-existing condition. I have the rest of my animals with Fetch. TodayI called to add another kitten and spoke to Aileen and she was so incredibly nice. This insurance is pretty amazing. They pay well. Their customer service is superior. I highly recommend this insurance company.
Insurer: Fetch
By: vicky rusconi