Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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They handled my claims very quickly…
They handled my claims very quickly which helped out immensely for my suddenly very sick animal. The ease of filing claims was awesome. Thank you.
Insurer: Spot
By: Barbara Balasz
Spot is pet insurance that actually…
Spot is pet insurance that actually works. I couldn't believe how easy it was to submit a claim and actually get my claim approved and paid.
Insurer: Spot
By: Graham Mckenna
Great service
Great service. Handled my claim fast and efficient. Glad I joined them for our 2 dogs.
Insurer: Spot
By: Customer
The process to submit a claim was…
The process to submit a claim was relatively easy. I'm thankful grateful and blessed to have purchased pet insurance through pet's best.
Insurer: Pets Best
By: Penny L
The customer service help was excellent…
The customer service help was excellent and they paid 90% of my claim as promissed.
Insurer: MetLife
By: Lisa SCHWARTZ
Great experience!
As always, my experience with a claim was incredibly easy and so quick! Thank you for allowing me to focus on my dog and less on the financial impact of his illness.
Insurer: Trupanion
By: Lana
Healthy Paws is the absolute BEST!
I often joke with pet owners that I'm a sales rep for Healthy Paws. Getting a policy for our rescue was the smartest thing we ever did! He has lots of health issues and Healthy Paws has met our every need along the way. Claims take less than 10 seconds to file and every one we've ever filed was reviewed and paid within a few days. We've never had to hassle or go back and forth about what's covered. Their prices are reasonable and the service exceptional. Highly recommend!
Insurer: Healthy Paws
By: Emily Weaver
You guys review and come to a decision…
You guys review and come to a decision fast.Reimbursements are quick and easy
Insurer: MetLife
By: Angelica Huie