Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Submit your soap notes with your receipts
No problem after submitted claims on line customer service pleasant and professional and helpful
Insurer: MetLife
By: Marion
We had a very nice experience with…
We had a very nice experience with Embrace. After we misplaced reimbursement checks, their support team quickly checked the status, confirmed they were not deposited, and issued replacements without any hassle. Everything was handled smoothly. 😄
Insurer: Embrace
By: Valerie
when looking over recent payment email…
when looking over recent payment email i noticed you used the wrong totals in charges incurred. i called and agent said check will be issued for incorrect totals and another check for corrected totals. i understand people make mistakes BUT if i didn't examine email would never have picked up on this. also, you use the discounted total instead of original charge. that is a courtesy to me as a long time Vet customer. I feel you should not use that!
Insurer: MetLife
By: Janice Levett
Satisfied Policy Holder
I've had nothing but the best results on all of my claims submitted. There was one instance where I disputed a claim. It was resubmitted and processed to my satisfaction.
Insurer: MetLife
By: Stephen Neimeister
Easy Claim Subnissions
My claim was easy to submit, and it was processed in a timely manner. The communication throughout the process was also great
Insurer: MetLife
By: Brian S
Couldn't be happier
Submitting form is very easy. Communication is wonderful. Processing the claims is very fast along with reimbursement. MetLife has exceeded my expectations.
Insurer: MetLife
By: Willys Mom
Good coverage but had to drop two dogs…
Good coverage but had to drop two dogs because of premium increases and now premiums have gone up on other two dogs. Almost back where I started from. Customer service very good but rapidly becoming unaffordable. I now have two dogs completely uninsured.
Insurer: Trupanion
By: Laurene Baril
Quickly addressed the situation
The person that I talked to was focused on what I called about and helped find the problem and together we fixed the situation.
Insurer: MetLife
By: Kathy
Easy Process
Easy to submit, quick turnaround, Customer Service was easy to contact and very helpful.
Insurer: MetLife
By: customer
Knowledgeable response to questions
Knowledgeable response to questions; always pleased with any contact with nationwide’s advisors.
Insurer: Nationwide
By: customer