Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Quick response time
They are quick to respond& seem to really care about what is happening
Insurer: Spot
By: Diana McDonald
MetLife customer reps helped…
MetLife customer reps helped tremendously in allowing me to email all the receipts to them as they wouldn’t upload due to the size of the upload… It was a daunting task for sure, and I appreciate them going above and beyond to get my claims processed!
Insurer: MetLife
By: customer
At the Vet Hospital you were able to…
At the Vet Hospital you were able to communicate with the facility directly and saved me countless hours trying to submit the claim myself. This allowed me to concentrate on taking care of Oliver the Clumber Spaniel needs. Thank you!!
Insurer: Trupanion
By: Ric Gerttula
Trupanion has my kitty's back
My Luna has just gone something traumatic and Trupanion really taught me how valuable they are as an insurance provider and partner with my perfect little kitty.
Insurer: Trupanion
By: PATRICK MCCUNE
It was my very first time to use this…
It was my very first time to use this insurance benefit for my pet so I wasn't sure what to expect, as we all have experiences of our own health insurances that sometimes are quite frustrating. But it was surprisingly simple and the agent whom I talked to was professional and helpful.
Insurer: MetLife
By: customer
Easy to use
Easy to use, fast response for any claim
Insurer: MetLife
By: customer
Extremely Pleased
My dog had crypt orchid for which he had an orchiectomy and was neutered. I submitted a claim which was denied for having been a preexisting condition. In 2025 my dog was attacked by a much bigger dog. He had an overnight stay at a Pet Emergency Hospital including surgery and several fu visits I was pleasantly surprised that Spot reimbursed me 90% of all of these vet bills which was thousands of dollars! In early 2026 my dog got treated for ear infection and this treatment was also covered at 90% after my $100 deductible was met I am extremely pleased with this Pet Insurance submitting a claim is streamlined and the response time prompt! Thank you SPOT
Insurer: Spot
By: Marsha Harding
Easy Peasy!
Great Customer Service and easy to submit claims!
Insurer: MetLife
By: DetraDetraDetra
The Customer Service is excellent
The Customer Service is excellent! A knowledgeable and personable Customer Service Representative answers the phone generally very promptly after the automated system has answered. They listen closely and address the reason for calling, accurately. Very helpful! The confirmation of receipt of a claim is very prompt (usually within two days) and reimbursement is usually within five business days if the claim submitted by the claimant is complete! MUCH improved service than in the past! No "hidden agendas". Their reimbursement guidelines are straight forward and easy to to understand and Customer Service is always happy to answer any questions. We have been with them for 13 years. We are very pleased with Met Life Pet Insurance.
Insurer: MetLife
By: customer
When was the last time you said something nice about insurance?
Trupanion is our first experience with pet insurance but has set a bar that a lifetime of human health insurance has never come close to. Simple and understandable: I actually know what to expect up front. Quick and efficient: claim processing is quick and efficient. All but one claim has been completed in days. The one that took a few extra days was corrected within a couple days. (Caused by confusing veterinary terminology that calls the dog equivalent of pathology and autopsy the same thing. One call from the hospital confirming that she was very much alive and it was fixed. Fast reimbursement: our regular vet does electronic claims at checkout so we only pay our share. When we needed a regional specialty hospital, the reimbursement was in the bank before the credit card bill was due.
Insurer: Trupanion
By: John