Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Incredible
Incredible, fast and the coverages as promised!! Thanks for your concern with my dog!! The claims department: two thumbs up!!❤️
Insurer: Trupanion
By: Wanda
Great site and coverage for little Pudding
Easy access to webpage, easy to follow, upload, explain procedures and/or treatment; easy to review; timely response with explanation (if applicable) and timely reimbursements
Insurer: Trupanion
By: Rich Stover
Thank you for giving us a peace of mind…
Thank you for giving us a peace of mind when things were rough with our dog. The emergency vet office was able to get a preapproval very quickly. Our dog is happy and at home now.
Insurer: Trupanion
By: Elizabeth
Very quick review and response to…
Very quick review and response to claim. Maybe it’s in the documentation but would like to know more of what’s not covered and why not.
Insurer: Trupanion
By: Dan
This company has been the best to wirk…
This company has been the best to wirk with. Claims are easily submitted and quickly reviewed. If I am owed money it gets instantly deposited automatically into my bank account. Love it!
Insurer: Pumpkin
By: JoAnna K
Thank you for all updates along the way…
Thank you for all updates along the way on my claim .
Insurer: Fetch
By: MZ
Pumpkin Review
Filing claims is easy with great turn around..thank you
Insurer: Pumpkin
By: customer
I am always satisfied with my…
I am always satisfied with my interactions with Pumpkin.
Insurer: Pumpkin
By: Kevin
Previous customers and now again with our new puppy.
We’ve had Nationwide pet insurance previously and were always satisfied with the service and the dedication to the customer. No need to shop others!
Insurer: Nationwide
By: Pamela L Gwathney