Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Wonderful company
Wonderful company. Very friendly and helpful customer service. Covered my cats expenses. Big relief. It was very expensive bill. Wow, a company who does what they say will do.
Insurer: Spot
By: Candace
Brooke is amazing!
Brooke is knowledgeable, approachable, and efficient! Love working with her!
Insurer: Prudent Pet
By: monica.nairnoutlook.com
I love your service
I love your service! I always have peace of mind with my pets healthcare.
Insurer: Trupanion
By: Sandy Conway
I would not recommend to anyone!
The most frustrating pet insurance I've ever had! Their selling point is that claims are supposed to be easy to process and that could not be farther from the truth. My dog has 2 pre-existing medical conditions. He had them when I started my previous 2 pet insurance policies from other providers. Both previous providers gave me a written list of his pre-existing conditions so I was clear about what would and would not be covered when making claims. After my very first claim was denied based on a pre-existing condition I asked them for a list of all the pre-existing conditions they had for my dog based on the medical records I provided and they told me they cannot give me that. What?! They said each and every time I file a claim someone is manually reviewing his 11+ years of medical history (no wonder it takes them WEEKS to even look at a claim!). And now every review a claim is subjective as different reviewers may have different opinions about his medical history. Or worse, just have no idea how to read medical records and claim that my dog was diagnosed with a condition that the notes actually say the doctor was RULING OUT! So unbelievably frustrating! Additionally they are constantly requesting new medical records even through they have my dogs full history. With my last 2 pet insurance plans all I ever needed to provide was an itemized invoice from my visit. Spot will not process a single claim without the detailed medical notes from every single visit, which leads to even longer delays in processing. Switching to Spot was one of the worst decisions I've ever made. I would not recommend them to anyone!
Insurer: Spot
By: Sondra Riehart
Great customer service and support
Great customer service and support, staff is very informative and helpful when asking for help for your pet needs
Insurer: Nationwide
By: customer
It was so easy
It was easy - everything that I would’ve had questions on was right there in the links provided. Seamless purchase. Thank you.
Insurer: Nationwide
By: rocki.tt
Great service and good responsive…
Great service and good responsive payment. Thanks
Insurer: MetLife
By: Loyd
A very pleasant first experience
Aileen was friendly, patient, and explained the coverage (and costs) extremely well. She did a terrific job. We look forward to doing business with Fetch Pet Insurance.
Insurer: Fetch
By: Doug Baldelli
Todd called me at my scheduled time
Todd called me at my scheduled time. I wasn’t able to pick up initially. He called me back a bit later to follow up and completed the process of recovering my old account and initiating a new policy quickly and seamlessly. That’s what purchasing insurance is supposed to feel like, stress free! Highly recommend Nationwide and their call support team. You actually get to speak to a real person!
Insurer: Nationwide
By: W.Ann