Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Great service and fast
Great service and fast! I got an approval of estimated charges while I was at the emergency department. We’re so glad our pup is covered
Insurer: Trupanion
By: Janet Merritt
It's easy to upload the needed…
It's easy to upload the needed paperwork, the reimbursement is quick. Customer service is helpful.
Insurer: MetLife
By: Vicki Jurica
I have no issues with MetLife Pet…
I have no issues with MetLife Pet insurance, it’s the best coverage for my fur baby boy!! The customer service staff are extremely knowledgeable and supportive to assisting with any matter.
Insurer: MetLife
By: Tess
Great Customer Service
Wyatt was so helpful with my renewal of my policy. He gave me options and was patient with him. Very professional and knowledgable. I would work with him again.
Insurer: Embrace
By: Marlena Diver Forst
No hassle
No hassle, fast reimburstment. Customer service is friendly and helpful. Helped save my fur baby's life.
Insurer: Pumpkin
By: Ruth
Cassie
Cassie! Helped with outstanding claims, insight with the particulars of my needs for Remi. Very kind, patient and helpful. Round of applause for an outstanding employee!!
Insurer: Embrace
By: Lesley Brooks
We were very grateful to have Trupanion…
We were very grateful to have Trupanion covering our Lucy when she suffered a torn ACL and a second leg injury not long after. With Trupanion’s coverage we were able to get Lucy the best care, so soon it was as if the injuries had never happened. Our family, including Lucy, highly recommend them!
Insurer: Trupanion
By: Leslie
The person with whom I spoke was open
The person with whom I spoke was open, knowledgeable and very helpful.
Insurer: Embrace
By: Robert Herdliska
Customer service is always excellent
Customer service is always excellent. Refunds are much quicker now.
Insurer: Pumpkin
By: Sptower
Again the customer service has been excellent.
Again the customer service has been excellent. Amanda was a great help in dealing with the situation i was calling about. The wait for an agent was reasonable and I like how the agents talk about our pet by name. Thank you again, Fetch, and all the staff. Don Fraser
Insurer: Fetch Canada
By: Don Fraser