Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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Great service!
Great service!! Fast, knowledgeable, friendly, helpful - 100% satisfied and would highly recommend.
Insurer: Nationwide
By: Liz
Responsive
Responsive, quick follow up, there for the sudden unexpected expenses to help with pet care.
Insurer: Pets Best
By: Nancy White
No haggling and quick reimbursement
My dog needed the dog version of ACL repair. When i submitted her paperwork I was prepared. ( that is important if you would like your reimbursement in a timely fashion). The process was seamless and, I think I got my refund in 5 business days. I’m very happy with the fairness and speed of MetLife. They stood by their contract and there was no haggling!! I am very happy with the outcome. Great job MetLife! With gratitude, JF
Insurer: MetLife
By: Jane Fahey
Great customer service
Great customer service Fast and helpful No red tape
Insurer: MetLife
By: Gustavo
MetLife has wonderful customer service…
MetLife has wonderful customer service and claims are reviewed and paid very quickly.
Insurer: MetLife
By: Tanya
Metlife reimbursed vet bill asap
it is hard enough when you pet falls ill, but Met life pet insurance, reimbursed me in a very fast time, thanks Joanne
Insurer: MetLife
By: Gary Reiss
Super fast claim process
Super fast claim process, approval, and reimbursement. Used direct pay at Vet Hospital and was a seamless process. Trupanion is the gold standard for pet insurance.
Insurer: Trupanion
By: Kelley
Eye Surgery for Braylon
Trupanion is truely the best to work with. I brought my dog, Braylon, in LV Specialists to have her eye examined. Sadly she needed eye surgery, but happily Trupanion came to my rescue. A quote for the surgery was given within 15 minutes and I scheduled the surgery for the next day. Without Trupanion's support, timelyness and assisting me, this much needed surgery would not have happened, Thank you Trupanion and Braylon thanks you too!
Insurer: Trupanion
By: Dianne
Great customer service
Great customer service. Was able to get my new puppy insured. Thank you.
Insurer: Nationwide
By: Joette Shaw