Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,950 total
Other Categories
I had a wonderful customer service…
I had a wonderful customer service experience with Fetch Pet Insurance today, thanks to Nadine. I needed to enroll 13 dogs, and because of some system issues, each policy required careful individual attention and adjustment. Nadine was incredibly kind, patient, thoughtful, and professional throughout the entire process. She took the time to help me work through every issue one by one and made what could have been a very stressful process feel smooth and manageable. Thank you, Nadine, for your excellent service and genuine care. I really appreciate all your help.
Insurer: Fetch Canada
By: Peter
I've been in the vet world for over 25…
I've been in the vet world for over 25 years and then the Animal related business as adog trainer for the last 23 years. I have Trupanion on one dog because My Dog has a pre-existing condition. I have the rest of my animals with Fetch. TodayI called to add another kitten and spoke to Aileen and she was so incredibly nice. This insurance is pretty amazing. They pay well. Their customer service is superior. I highly recommend this insurance company.
Insurer: Fetch
By: vicky rusconi
Multiple good experiences ....
Once you understand the process and the documents required, the process is very fast and effective. Their AI agents are well trained and the solicitations and condolences are appreciated. We started out with 4 pets (2dogs/2cats). Since that time, one cat passed and we've had some expensive issues with the dogs. MetLife was there for each of these occasions, providing the financial support needed so we could focus on the beasties.
Insurer: MetLife
By: Jeffrey
You took care of my claim quickly
You took care of my claim quickly and kept me informed about everything.
Insurer: Fetch
By: Esperanza
Absolutely horrible
Absolutely horrible. Insurance claims were a hassle and when I tried to cancel the insurance they had several loopholes. I have still not been able to cancel it. I have to go through my credit card company to stop this charge. It’s like a lifetime subscription that you just can’t get rid of. Beware!
Insurer: Fetch
By: sumesh reddy
You people are very helpful.
You people are very helpful.
Insurer: MetLife
By: customer
Customer service was great and all my…
Customer service was great and all my questions were answered. I'm leaving my current insurance company for Prudent Pet. Same coverage at a much better cost.
Insurer: Prudent Pet
By: Scott Massie
Professional and good communication
Professional and good communication
Insurer: Prudent Pet
By: pjsorelgmail.com
Nadine was extremely helpful with my…
Nadine was extremely helpful with my purchasing of pet insurance. Thank you Nadine!
Insurer: Fetch
By: Matthew Valentine