Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Cant beat the price
Good prices and very helpful throughout filling form.
Insurer: MetLife
By: Gail won several times
Excellent company with superior follow through
I had a very tough experience with my girl Majesty who got very sick. Trupanion staff were kind, caring and showed empathy for my and her situation. When there were some discrepancies between records, they helped me resolve them quickly and without a fuss. Unfortunately, the vet wasn't able to save her in the end. I got depressed and failed to follow through with some paperwork, like cancelling her insurance and submitting the final claim. Trupanion did the work for me by calling the vet directly and getting the information they needed. I can hardly believe how well they took care of me and my baby. I wholeheartedly recommend this insurance.
Insurer: Trupanion
By: Alix
Really long hold time for customer service!
Called for general customer service and was on hold for 17 minutes. Very off putting for a relatively new policyholder.
Insurer: Embrace
By: Lynn P.
I always like that Healthy Paws will…
I always like that Healthy Paws will talk to me, so far without robots! The increasing cost, however, is shocking.
Insurer: Healthy Paws
By: Randy Herman
Healthy paws is by far the best…
Healthy paws is by far the best insurance. Clear up front on what is covered and extremely fast processing. They hooked us during the pandemic when our cat was attacked and was almost dead. I had lost my job, my husband was furlowed. They made an exception and paid the amount that I would owe directly to the emergency vet. If it wasn’t for them, we would not have been able to save our animals.
Insurer: Healthy Paws
By: Krissi
Peace of mind…
In a moment of a lot of stress do to the unexpected situation , trupanion give me peace of mind and get an affordable payment for the tx of my baby. The service is excellent, minimal waiting time for approval.
Insurer: Trupanion
By: Vilmary
Easy
Lack of difficulty with filing a claim and quick response.
Insurer: Trupanion
By: Marilyn
Something shady is going on
Something shady is going on. They keep posting that they’re having technical issues. I used to submit a claim and it took less than a week. Now, they can barely find submitted claims. I smell a lawsuit!!!
Insurer: Embrace
By: Jan Evans
Quick response
The time it took to respond to the invoice submitted for my dog's surgery was incredible. The specialist submitted the claim and within minutes I knew what I had to pay for this claim.
Insurer: Trupanion
By: CYNTHIA LUCENTI
I can trust them to be there for my pup…
I can trust them to be there for my pup when I need. As soon as I submit a claim, they are right on it. Thank you Marie
Insurer: Trupanion
By: Marie