Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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This company has always been good to me.
This company has always been good to me.
Insurer: Healthy Paws
By: Linda Filderman
So Glad I have Pets Pest!
Pets Best is GREAT! I dont know what I would have done without their coverage. They have covered all of my dog's illnesses since we signed up when Kobe was just a baby. From sick vet visits, surgery and even rehab, its never a problem. I am also so grateful that their submission and reimbursement process is so easy. I wish so many other things in my life were this easy. Please continue doing all the great things you do!
The BEST!
Pets Best is an effective, reasonable and safe pets health insurance company. Their claims process is the easiest and most effective in the market. I have been very pleased with the proactive and outstanding services through the years. If you are reading this, look no further and join Pets Best family now. You will also be highly satisfied with their services.
Insurer: Pets Best
By: Iris
Stellar health insurance
"I have been a loyal customer of Pets Best for over 8 years, all three of our pets are insured. Luckily they've all been very healthy but I always trusted our insurance to stand by us if the time came. Recently my beloved dog had not just one major medical issue but two emergencies back to back. Pets Best has shown to be an outstanding partner in my pets health care, truly I'm so happy. The process to submit a claims is so easy and their interpretation of benefits so fair. I am so blessed that this company is a serious, and very correct, upstanding insurer. I believe my dog will make a full recovery and this stressful situation was made so much less so thanks to Pets Best "
Pets Best Earns The Name
"Within the last two months we have recovered a very distressing diagnosis for our 9 year old Laborer Sofie. Pets Best had been amazing from the first claim through our current status of ongoing chemotherapy treatments. I can't say enough about how grateful we are for the compassion and consideration with our claims. I recommend this company to everyone who has a pet. It is worth the investment! "
Insurer: Pets Best
By: Melissa
Very good service!
Spoke to Aileen A today to set up a plan for my young lab mix who loves to eat everything and has already got us into the ER a couple times at just over 6 months old. She was very good at explaining the plans and how they all work and was very patient!
Insurer: Fetch Canada
By: Shelby Kachmar
Healthy Paws Insurance Making Gold Standard Care Possible
I've had Healthy Paws Insurance for my dog Akiva for several years. Most recently we needed to make a claim for his emergency surgery when his urethra became prolapsed. A surgery and hospitalization bill that would cost just under $4,000. Because of Healthy Paws I never have to worry about the financial aspect to determine our treatment/care options. Healthy Paws is quick to process reimbursement(s) within a few days and very easy to submit a claim through their app. We are truly grateful!
Insurer: Healthy Paws
By: Marianna Dorusinec
Coverage shouldn't feel like a battle
What Embrace Does Well: The customer-facing staff are polite and responsive. The policy options seem comprehensive at first glance, and onboarding was straightforward. I had hope that this would be a reliable safety net for my pets. Where It Falls Short: The claims process has been exhausting and deeply frustrating. What I didn't anticipate was being made to feel like I have to fight for coverage I'm already paying for — at every level, including underwriting. The exclusions are overbroad, and the burden of proof falls entirely on the pet parent, not the insurer. I have spent an enormous amount of personal time and energy trying to ensure my pets receive the care they deserve. It has been so consuming that I've had to set aside other matters. That level of stress is not what anyone signs up for when purchasing pet insurance. What They Could Improve: Embrace needs to reconsider how its claims and underwriting process treats its customers. A pet insurance company should be a partner in your pet's care — not an adversary. The current process feels combative rather than supportive, and that needs to change. Broaden your approach to coverage, reduce the unnecessary burden on policyholders, and back up the pleasantries with a process that actually reflects care
Insurer: Embrace
By: Veronica Martinez
Prompt Service
Healthy Paws always processes claims promptly. Some of their exclusions can be a bit frustrating and my biggest complaint is they will not review estimates, so it can be stressful to be confronted with vet bills without knowing what will be covered. It would be great to be able to call and ask if a particular procedure is covered. But all a client is told is, "Get the procedure and submit the bill and we will let you know."
Insurer: Healthy Paws
By: Charlotte Hays
A great experience having Healthy Paws in our corner
We have become so accustomed having to battle with every health insurance company to get any satisfaction. We really haven't had any substantial claims to submit to Healthy Paws until recently when one of our dogs developed a problem with her eye. She ended up needing surgery to correct the problem. We braced for a battle with healthy Paws to try to recover our claim, but we're very pleasantly surprised to find out that they were covering all the expenses that met the criteria of our policy. No arguing, no long delay, just fair honest coverage for our little girl. We are extremely pleased and will continue to suggest Healthy Paws to all our friends.
Insurer: Healthy Paws
By: Louis Cannizzo