Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Sonnet is absolutely horrible!!!
Sonnet is absolutely horrible! We were in an accident and not at fault. They didn’t check the area of the car that was damaged during the accident. It took 6 months and a lot of calling and emails for them to get it looked at. Then they denied it because the mechanic said “it’s been six months. I can’t say damage was done six months ago.”. Sonnet lied to me over and over and said I never told them about the damage. But CarStar Autobody had it in their notes that they informed Sonnet too. It’s all time stamped! But sonnet still refuses to fix it. I had to make an Ombudsman complaint about Sonnet. I told Sonnet to cancel my insurance and that I was switching to the Costco one and they refused to cancel it. DO NOT GO WITH SONNET!!!!
Insurer: Sonnet
By: Jeremy Smith
I was nervous when I got a $9600 vet…
I was nervous when I got a $9600 vet bill for my dog who ate two corn on the cobs. I paid the bill and when I submitted the invoice within 24 hours, it was already approved and a check was sent to me within three days. I’m very happy with my experience with Healthy Paws.
Insurer: Healthy Paws
By: Amanda
Great insurance
We have been very pleased with Petsbest for our insurance. Our shepherd had a life threatening illness and required a stay at an emergency veterinary clinic. He thankfully recovered. It helped to know that Petsbest had our back!
Insurer: Pets Best
By: Karen Naber
Filing a claim was easy and it was…
Filing a claim was easy and it was approved and paid very quickly. What a relief when dealing with a sick fur baby to not have to stress about red tape or the financial side of things. Thank you!
Insurer: Pumpkin
By: Tanya
On 7/27/26 I called customer service…
On 7/27/26 I called customer service and spoke with Elizabeth about Gunther’s renewal for insurance. I was not happy abut the new renewal amount and Elizabeth assured me that we could work out something. We have been customers for over 16 years and have insured 4 of our fur babies with Fetch. True to Elizabeth’s word she did just that. It was a big relief knowing that we could stay with Fetch, a company we knew and trusted. Thank you so much Elizabeth. Lshipmon
Insurer: Fetch
By: Lutetia S
Disputed Claim Denial Despite Veterinary Support
I am extremely disappointed with Pets Best Insurance claims department. My dog, Louis, was treated for an ear infection in November 2025; however, the claim was denied solely because he received Cytopoint for allergies during the same visit. The claims department concluded that the ear infection was related to his allergies, which I strongly dispute. To support my case, I provided a detailed letter from my veterinarian; however, this documentation was not accepted. I appealed the decision twice, yet the claim continued to be denied. The final review was conducted by an independent veterinarian affiliated with Pets Best, who also upheld the denial. This process raises serious concerns about the fairness and objectivity of the review. It is difficult to have confidence in an “independent” assessment when the outcome consistently favors the insurer, despite clear supporting evidence from the treating veterinarian. Furthermore, I am concerned that this decision sets a precedent, implying that any future ear infections Louis may experience could be automatically denied, regardless of their actual cause.
Insurer: Pets Best
By: Reeta Shah