Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best: Quick Turnaround on Claims
"Claims processing time is greatly improved from a year ago. I would now recommend Pets Best to friends, when in the past I would say no due to slow processing time. Great job, Pets Best!! Keep it up. "
Sully feeling better!
Our 11 year old dachshund had a large lipoma under a muscle that was beginning to impede his mobility and impact his quality of life. We elected to have it removed and the surgery was completely successful! Pets Best claims process was easy and efficient. Less than 3 weeks from submission to $$$ in my account!
Claims
They are awesome and never have any problems filling the claims. Customer service is always great.
Fast, efficient, and comprehensive
Having Pets Best insurance has been a game changer. It has saved my dogs life and my own financial security twice now. The coverage is very clear and comprehensive, and the claims process is so easy to do, fast to process, and deposits into my account within a week of submitting. I feel so relieved to know that I'm covered for almost anything my dog needs. I had what no pet parent wants, a medical emergency for my dog. After days of illness, she ended up needing immediate emergency surgery. Knowing I had insurance, I was able to feel calm and assured that no matter what, I could afford the life saving surgery and recovery for my dog. Thank you Pets Best for helping me keep my dog healthy and safe!
Easiest Peace of Mind
Nugget was getting beat up by Mother Nature and needed an allergy shot. Popped in my receipt and had a response within 2 days - no payment due back, but chipping away at my deductible just in case. I LOVE the peace of mind this insurance gives me in the event anything unforeseen happens to my lil guy. It's so easy and fast - I recommend to everyone.
Pets Best is highly recommended!
I have been a customer for many years and unfortunately, have had several claims for multiple dogs with health issues. The Pets Best process is very easy to file claims and the reimbursements have been fair and very timely. I recommend this pet insurance to many people!
Insurer: Pets Best
By: Kate
Quick Claims Processing and Reimbursement
"I had to take my cat to an emergency clinic near my hometown in NJ over a holiday weekend. She then had emergency surgery from her regular vet, then back to emergency clinic for overnight monitoring. Needless to say, I was afraid I might go bankrupt! But I submitted my claims to Pets Best and was surprised how quickly my claims were processed and how quickly I received reimbursement. I am so happy that I signed up for the Accident/Illness option with Pets Best. "
Senior Cat Chronic Conditions
Our cat has reached senior status and has developed some chronic health problems - thyroid, heart arrhythmia, kidney function, ear infections - and he requires a good amount of ongoing veterinary care and medication to maintain a good quality of life. If it weren't for Pets Best I'm not sure we would have been able to medically provide the best care for him, but we feel very confident in his care plan and care team, and thanks to Pets Best we are able to help him enjoy life as a senior cat, which to us is priceless. Thank you Pet's Best. I tell everyone I can about your services.
Very Happy
My first claim was a little difficult, but I was trying to file for 2 bernedoodles with one invoice. After speaking to someone who worked it out for me, this last claim was a breeze! My money showed up in my account and the EOB showed up in my email in record time. Thank you!