Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
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Fabulous interaction and experience
Ken was an amazing person to work with to update insurance for one existing pet and add a new pet. He answered all my questions thoroughly and provided excellent customer service!
Insurer: Nationwide
By: Lisa W
Timely and slow
Very slow claim process and had to do all the work for the insurance company. My time is precious, why am i doing your work? I should have to call doctors. Cost friendly compared to other companies, however, other companies pay 100% of everything. Just got my claim today, two months later. Wasnt the greatest experience.
Insurer: Embrace
By: Matt
Pumpkin covered my vet expenses well
Pumpkin covered my vet expenses well. They were very responsive to my questions and were easy to contact. Customer service was excellent.
Insurer: Pumpkin
By: KAREN
Excellent for older cats
Hartville is a great deal, they’ve been covering 80% of my cats illness injury claims. It’s good because he’s a senior cat and sometimes it can be a challenge finding someone to insure him. I’m saving a lot of money by having this insurance. My only issue is sometimes the app in the website can have glitches that make it hard to login.
I’m amazed how easy the claims are to…
I’m amazed how easy the claims are to file. I expected to have to hunt up a high amount of paperwork. I sent in my bill and the doctor’s notes and in about a week there was a check in the mail! Very pleased I chose this insurance company!!
Insurer: Spot
By: Connie
Easy Claims Submission
Submitting claims through the app is incredibly easy, and the claims process is reviewed and turned around quickly. I appreciate the service and tools provided by the Metlife app
Insurer: MetLife
By: Mason
… Outstanding Support During My Dog’s Surgeries
I’m incredibly grateful to Healthy Paws for standing by us through my dog’s two surgeries. Those were very stressful and emotional times, but knowing I had reliable pet insurance made a huge difference. The claims process was simple, reimbursements were fast, and everything was handled professionally. I truly appreciate the support Healthy Paws provided and highly recommend them to any pet owner
Insurer: Healthy Paws
By: Forouzan Jalilifar
Professional
Professional, friendly, knowledgeable
Insurer: Pumpkin
By: customerJames Boyd
Healthy Paws for Life
I can't say enough great things about Healthy Paws pet insurance! Our pets are like family to us and Healthy Paws is always there for us. It is so stressful to be told your dog has cancer or that they need knee surgery. Thor has been through cancer surgery last year and knee surgery this year. I never had to worry about the vet bills because Healthy Paws reimbursed me 90% of both surgeries within 3 days. They are absolutely the best pet insurance company out there and worth every penny. You get what you pay for and they will be my pet insurance company for life!
Insurer: Healthy Paws
By: Sharon Sykes
Very good customer service
Very good customer service. Easy to work with.
Insurer: Pumpkin
By: Leo