Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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Pumpkin pet insurance rating…
Generally good responsiveness to claims and prompt payments on approved items
Insurer: Pumpkin
By: Steven
submittted my first claims and received…
submittted my first claims and received efficient, timely response
Insurer: Spot
By: tl
The claim process was easy and…
The claim process was easy and communication was great. The payment came quickly. We are pleased with the insurance coverage and the customer service.
Insurer: Spot
By: Paula Miller
Highly Recommended
I have been very pleased with Pets Best pet insurance. The claims are reviewed quickly and refunds arrive in a timely manner as well.
Insurer: Pets Best
By: Paige
Thoroughly satisfied
Thoroughly satisfied! Our Lily had surgery with pathology, and within 10 days our claim was processed and paid.
Insurer: MetLife
By: customer
Good Value Good Customer Service
Stephanie was extremely helpful in finding the right plan and answering all of my questions. I was able to easily set up a time to discuss the plan options and my concerns, and am confident in the value and coverage of the plan I chose. Highly recommend!
Insurer: Prudent Pet
By: Keenan
I have had phenomenal customer service…
I have had phenomenal customer service and incredibly fast processing of claims. Highly recommend!
Insurer: MetLife
By: DogMomma
In Time of Need
Our Great Dane was diagnosed with malignant melanoma. We received this terrible news and were told there was not much else that could be done except for a very expensive vaccine. Pets Best has been with us all the way never questioning ours and the veterinarian's decision and quickly turning around our costly claims so we didn't have to wait while our credit card accrued interest. We have used Pets Best for our last four or five dogs and have always been treated with the utmost respect, while keeping our dogs wee-cared for. They have been fabulous!
Insurer: Pets Best
By: Beth
The ease in which to submit a claim and…
The ease in which to submit a claim and speed at which the claim was reimbursed was impressive.
Insurer: Pumpkin
By: Susan
You did exactly what you said you would…
You did exactly what you said you would do.
Insurer: Pumpkin
By: John