Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion has helped with the surgical…
Trupanion has helped with the surgical care my German Sephard needed from start to finish. I am so glad I decided to get the insurance. Thank you Trupanion.
Insurer: Trupanion
By: BB
Trupanion paid our claim instantly…
Trupanion paid our claim instantly directly to the doctor. They were very easy to work with getting the pre-approval estimate. I have never been more glad to have bought an insurance product.
Insurer: Trupanion
By: Kendall
Customer service process is BRUTAL
Trupanion’s customer service process is so brutal. They changed my policy with no notice or explanation. When I followed up, I chatted each time with a polite but unreasonably detached-from-the-past-conversations agent who promised they would get it fixed. The next conversation with a new agent would start anew, they would introduce a new step or piece of information or reason why things weren’t progressing that no one had ever mentioned before, and confirmed that the person before them did nothing to act on the thing they said they would do. Unbelievable gaslighting and incompetence in the process. It must be their shtick to get rid of clients with payable claims- drive them to insanity until they give up.
Insurer: Trupanion Canada
By: Amy
Excellent service
Super fast reimbursement! Excellent service with caring follow up. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Bethany Sigler
The claim process is easy.
The claim process is easy. Staff has been pleasant and helpful when I had a question. Spot has been very reliable and quick in processing claims and depositing money. Very happy I chose Spot insurance for my Newfoundland
Insurer: Spot
By: Paula Hoffmann
It was suggested that I contact Fetch…
It was suggested that I contact Fetch by Petlink, who helped us locate our missing Bengal. I called Fetch to see if what was available, could be better than the policy we had with another company. I had the grand pleasure of speaking with Megan . . . so knowledgeable, helpful and kind. . . . no pressure and very thorough. We ended up with a MUCH better policy at a MUCH lower cost! Thank YOU!!!!!!!
Insurer: Fetch
By: Jan Pieschke
Not easy to work with
Not easy to work with or get the correct reimburstment. Very disappointed that you can’t keep accurate records and ask for the same information over and over again just to delay payment
Insurer: Spot
By: EDUARD BOYADJIAN
Claims Processed Quickly
Spot Pet Insurance processed my claims in a timely manner. From the time I sent the information needed to process the claim, I wasn’t expecting for my claim to be processed as quickly as it was. I would recommend Spot Pet Insurance for your pet.
Insurer: Spot
By: Elaine
BEWARE
BEWARE! My policy renewed with no Notification it was about to renew -or- that it was increased nearly 65% more than last year's Policy -or- that the money was automatically charged to me! Embrace Customer Service tried to justify this to me by apologizing, but did nothing about it. The Rep tried to re-quote my Policy and it automatically reverted back to my previous cost BUT then told me it was a mistake due to a computer glitch! Unethical, sleezy, underhanded business. Think twice before signing on with EMBRACE.
Insurer: Embrace
By: Abused Policy Holder
easy access and prompt payment
Someone always answers the phone when I have a question and the payment is clear and prompt.
Insurer: MetLife
By: Nancy Tankersley