Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Very easy and the plans were explained…
Very easy and the plans were explained well
Insurer: MetLife
By: Makenzie Splater
Quick response & efficient customer…
Quick response & efficient customer service. Always friendly & informative!
Insurer: MetLife
By: CC
Easy to file claim
It is very easy to file a claim and they are very quick to respond. I have submitted claims after paying out of pocket and have been reimbursed without much delay. They are also always available and friendly to help with any questions. I recently had a claim filed by the vet and paid the difference. It was extemely fast!
Insurer: Trupanion
By: Claudine
Claims were processed and paid quickly
Trupanion responded to both the estimates from emergency vet clinic and orthopaedic surgeon for my dog's fractured femur promptly, processed the claims, and paid all within a few days. I'm so relieved that I chose Trupanion years ago.
Insurer: Trupanion
By: Pam
Excellent customer service …
Very helpful explained everything answers all questions
Insurer: Nationwide
By: SHANNON GUZASKI
Yaz was super helpful
Yaz was super helpful, professional and kind. Perfect person to represent Nationwide with enrolling our new kitten.
Insurer: Nationwide
By: Jimmy Lee
Fantastic insurance company
Fantastic insurance company. Easy to submit claims and follow thru the process. Quick review and approval. Direct deposit is great! Will use Healthy Paws for all my pets.
Insurer: Healthy Paws
By: Phil
We have had a Healthy Paws policy for a…
We have had a Healthy Paws policy for a few years now and no issues. Claims are handled in a timely manner and customer service is easy to deal with.
Insurer: Healthy Paws
By: Jeani
The company helped us in time of need
The company helped us in time of need. Once they became aware of dogs problem they worked directly with emergency and surgical staff. Answered the few questions I had promptly.Sure glad they were on our team.
Insurer: Trupanion
By: John H
Great service
Great service, quick claims.
Insurer: MetLife
By: Ernesto Henriquez