Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
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Aileen Andino was AMAZING
Aileen Andino was AMAZING! She answered every question with no problem at all! Very kind, courteous, extremely knowledgeable and very professional!! Such a pleasure to work with!! I’m a retired Airline Customer Service Supervisor WOW! Wish I had her on my team!! You are Blessed to have her!! Thank you Aileen!! Little Chase is my 4th dog to be insured with you… my only frustration with you company is that you double my Premium for Bella for this year and forced us to go to a 1500.00 deductible or not have insurance…
Insurer: Fetch
By: Elena S
Do not recommend
Was told claim process was 3-5 days when I signed up in January. Then when I had to take my cat to vet in April I submitted claim waited months only to be denied. When I called they said it was because they needed all vet records (which they have) and first claim takes longer. Was told it would be "pushed to the top of the pile" and now it's July 10th and can't even get a response to email sent 15 days ago.
Insurer: Pumpkin
By: customer
Extremely nice agent
I filed a claim, and 50% was paid very quickly. The agent I spoke to on the phone was extremely nice, but I accidentally gave him a low grade on the post-call survey. I meant to give him a 5 but gave him a 1.
Insurer: Spot
By: DCW Tarzana
Very easy to open claims and reach…
Very easy to open claims and reach humans when you call. Excellent customer service!
Insurer: MetLife
By: customer
I purchased the Pet insurance to cover…
I purchased the Pet insurance to cover having to take him for a wellness check within 48 hours of purchasing him. This is my first experience of getting my new fur baby and no one walked me through all the details of what I should do and not do regarding getting him checked out because it was expensive to have purchased and to pay out of pocket for a wellness check within 48 period it was very confusing and I felt overwhelmed after trying to submit the reimbursement for my expenses for the wellness checks and the follow ups I had only had him for 2 days. To learn that none of my claims were not paid it is a waste of money what am I paying a monthly subscription for if I’m not going to be reimbursed for my out of pocket I’m paying twice that doesn’t seem right. Just being honest this is all new to me I never received a call back when I tried to get help with understanding what Pumpkin really does and the true benefit of what I’m paying for. Thanks
Insurer: Pumpkin
By: Confused
Excellent Customer Care
We have insured our two dogs, Nugget and Lilly, since 2022. Our claims have always been processed quickly and any time we have contacted customer support, they have been very helpful. Most recently. a claim was initially denied for a pre-existing condition. When I called to explain that the condition was diagnosed after coverage started, they re-submitted and paid the claim. I’m very happy with MetLife and would highly recommend to anyone with a pet.
Insurer: MetLife
By: Pam Swanstrom
Wonderful company
Wonderful company. Very friendly and helpful customer service. Covered my cats expenses. Big relief. It was very expensive bill. Wow, a company who does what they say will do.
Insurer: Spot
By: Candace
Brooke is amazing!
Brooke is knowledgeable, approachable, and efficient! Love working with her!
Insurer: Prudent Pet
By: monica.nairnoutlook.com
Great service and good responsive…
Great service and good responsive payment. Thanks
Insurer: MetLife
By: Loyd
A very pleasant first experience
Aileen was friendly, patient, and explained the coverage (and costs) extremely well. She did a terrific job. We look forward to doing business with Fetch Pet Insurance.
Insurer: Fetch
By: Doug Baldelli