Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Glad we chose Pers Best
You will not be disappointed choosing this service. From the day I had a friend refer me and signing up the past 2 years have been a wonderful experience. You never have to wonder the claim status as they are on top of it. Excellent customer service and they are great to work with. Worth the money and worth the care received.
Insurer: Pets Best
By: Monica
Claims Experience
I love how easy it is to file a claim and how quickly you reimburse me.
Insurer: Adoro
By: Dale
Peace of Mind
I’ve used Pets Best for 5 years on all my dogs. It’s affordable, easy to understand the policies and they are always quick to respond regarding my claims. When my dog had to have emergency surgery, I was so relieved I had insurance! It was one less thing for me to worry about during a stressful situation.
Insurer: Pets Best
By: Jenna
First Time Pet Insurance User
My one-year-old cat, Mozzie, was unfortunately diagnosed with FLUTD after experiencing sudden and unexpected symptoms that required an immediate trip to the emergency vet. During his visit, several tests and procedures were necessary to properly diagnose and treat him, and as many pet owners know, emergency veterinary expenses can add up very quickly. Thankfully, Pets Best made an incredibly stressful situation much easier to navigate. After I paid for Mozzie’s ER visit, they provided prompt assistance with my claim and processed everything with an impressively quick turnaround time. I also greatly appreciated the clear and detailed breakdown of the covered expenses, which made the entire process easy to understand. Having reliable pet insurance during an unexpected emergency gave me significant peace of mind. I’m very grateful for the support and service I received from Pets Best and would confidently choose them again.
Appreciate the Support!
"The Pets Best app makes submitting claims quick and easy. Responses are typically received in a timely fashion with decisions explained. I appreciate that the support of having pet insurance allows us to make decisions based on what is best for our girls. "
Claims Experience
Once I submitted, everything went very quickly!
Insurer: Adoro
By: Elizabeth
Thankful for Pets Best
We've appreciated being customers of Pets Best over the years. Every time I've called, I've been met with someone who was warm, kind, patient, and genuinely helpful. It's rare to consistently receive that level of customer service, and it's something I've always appreciated. Most recently, I called to let them know that our beloved dog, Olive, had passed away. I also wanted to make sure our account was updated and the team was aware of a final claim we would be submitting. The representative I spoke with was incredible. She expressed such genuine compassion during a really difficult conversation and took care of everything I needed, so I didn't have to call back or worry about anything else. That small act of kindness meant more than she probably realizes. It's clear that Pets Best not only cares for pets, but also for the people who love them.
Exceptional coverage and customer service
Our 6-month-old puppy became seriously ill and had to be hospitalized with many tests and ultrasounds and spent 4 days in the hospital. PHI Direct customer service showed compassion and reassurance, and they lived up to their word, covering 80% of all costs minus deductible. Then a couple months later our puppy was still showing signs of illness and had to go to see an internal medicine vet for food intolerances, again 80% of the costs were covered and the online claims process was fast and so was the reimbursement. Exceptional insurance coverage and helpfulness.
Insurer: PHI Direct
By: Colleen
Excellent Service
Service is excellent. Easy to file the claims and the company is very responsive!
Feels like a scam
Worst pet insurance company to ever use. Feels like a scam. Website portal never worked for me from time of sign up to date. Cannot wait to cancel once open. Claims processing is a joke. Never reached out, never spoke to my vet or myself. Denied even though coverage claims it covers accidents, it was denied. Awful. Feels like a scam company. Do not recommend
Insurer: Pets Best
By: Emily