Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
Other Categories
Excellent!!
I love that Trupanion pays claims through the Vet's!! Love the caring people at Trupanion!!!!!!!!!!!!!!!!!!!!!!
Insurer: Trupanion
By: Karen
Quick and easy claim process
The prompt and direct payment to the veterinary hospital made it very convenient for us. Having Trupanion made it possible to give our dog the surgery he needed. Thank you!
Insurer: Trupanion
By: Amanda
A Lifesaver for Biggie
We signed up for Trupanion about two years ago, hoping we’d never need it. When our Lab, Biggie, unexpectedly needed emergency surgery, I can’t imagine going through that experience without them. The claims process was incredibly simple, and what impressed me most was that Trupanion paid their portion of the bill directly to the pet hospital. We didn’t have to pay the full amount upfront and wait weeks for reimbursement, which was such a relief during an already stressful time. Everything was handled quickly, and Trupanion kept us updated throughout the entire process. Having one less thing to worry about allowed us to focus on what mattered most—Biggie’s recovery. We’re so grateful for the excellent service and peace of mind Trupanion provided. I wholeheartedly recommend them to any pet owner looking for reliable pet insurance.
Insurer: Trupanion
By: Vanessa Clay
Cynthia was a great help!!
Cynthia was a great help!!
Insurer: Nationwide
By: Salvatore Catania
My experience with Trupanion was excellent
My experience with Trupanion was excellent. They were prompt with their information on what was to be covered, and the provider I had took care of all billing directly with Trupanion. I am very happy I chose Trupanion for their coverage and ease of the claim, service and payment process. I would recommend them highly.
Insurer: Trupanion
By: Cathy
Customer service is always great…
Customer service is always great anytime I have any questions everyone seems so happy to help. With my dog recently having a surgery it’s a huge piece of mind to know I have help when it comes to paying for these things.
Insurer: Trupanion
By: Zoey
great staff i had questions and they…
great staff i had questions and they were very helpful when i called and concerned about my dog they worked right with my vet and took all the stress out of the operation so i could place all my attention to her and not worrie about the paperwork
Insurer: Trupanion
By: Peter
STAY AWAY FROM THEM
STAY AWAY FROM THEM. THEY WILL DO ANYTHING POSSIBLE TO DENY AND OBSTRUCT VALID CLAIMS.
Insurer: Pets Best
By: mooney
Highly Recommend Pets Best Insurance
"I have been with Pets Best Insurance for the past 21+ years. They have covered 3 of my dogs for various health situations. Having insurance for your pet makes it easier to make the best decisions for the care of your pet. Their claims process is very easy and they respond in a timely manner to inform you of the decision on your claim as well as payout is timely. My family appreciates the service received by Pets Bets Insurance and share with our friends about our positive history with Pets Best as soon as they have a pet that needs insurance. "
Urgent Care
"My schnauzer recently underwent an urgent care vet visit. Since multiple systems were involved, it was a little difficult to decide what to pick from the pick-list, but the opportunity to detail the problems in my own terms was helpful. Response was immediate. From notification of we've received your claim to your claim is being processed to here's your EOB to your money has been deposited in your account took a week maybe. I found that fantastic. Thanks PetsBest!"