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call dropped, long hold, call dropped. 3 calls for nothing
call dropped, call 2 transfered to 1st agent and was 15 minutes on hold. called back a 3rd time and call droped 10 minutes into the call asking me for a survey on how agent did. bad phone experience.... just did it online.
Insurer: MetLife
By: Todd Getzlaff
Sales agent was super helpful and…
Sales agent was super helpful and explained literally everything I asked.
Insurer: Fetch Canada
By: Greg
POOR CLAIMS PROCESSING
I have told you several times to no avail. Claims processing is awful and customer service is often unresponsive.
Insurer: MetLife
By: Lisa Tomlinson
Good experience so far waiting on first…
Good experience so far waiting on first reimbursement
Insurer: Trupanion
By: Chevelle
Positive points about the plan
They’re always available by phone. Page just had a big surgery on leg and it was comforting to know my plan covered most of it. Sometimes we may grumble about monthly payments BUT when our pets (my kid to me) get sick/surgery it takes some pressure off the situation. And their reimbursements are processed very quickly …which is very important.
Insurer: Healthy Paws
By: Judith Griffin
Get it, you won’t regret it
Easy sign up. Have gotten great service. Claims handled quickly and fairly
Insurer: Spot
By: Deborah Vannostrand
Good coverage and friendly service
Amanda was very knowledgeable about the various options and what is covered. She responded to emailed questions quickly, and she was also very friendly and sympathetic to the loss of my last dog. The coverage for my last dog was excellent, and he had a variety of health issues throughout his life, which is why I'm purchasing Fetch for our new puppy.
Insurer: Fetch
By: sob sob
Just a quick note to thank Aileen A. for…
Just a quick note to thank Aileen A.for her help answering my questions about registering our new puppy. I appreciated your knowledge and help and it was a pleasure speaking
Insurer: Fetch
By: Darwin Cabrera
Non-transparent practices, refused to cancel insurance
I spoke with Fetch at the time of signup and explained I wanted to open a policy for my brother's dog. When they asked his name, I told them, noting that I would be the one overseeing the policy, however, with the email set to my own, and that it would be my card that should be charged. Later, my brother and family went a different route for pet insurance, and I let Fetch know we needed to cancel the insurance. My brother has been overseas a majority of the year (and is overseas now). They refused to cancel the pet insurance, saying they have to speak to my brother (whom they interestingly did not say they needed to speak to at signup before they put it in his name instead of mine). I reminded them I am the one who opened the plan, with my own email, and that they have been charging my card - but they still refused to cancel. They also said we need to talk about "any pending claims" (there are none), about the possibility of reducing payment instead of cancelling, etc. - after I repeatedly told them no, and that we simply need to cancel this pet insurance. This has been a runaround. I finally had to have my bank issue a stop payment. I do not recommend this company.
Insurer: Fetch
By: Lori