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I was guided to purchase Healthy Paws through a good friend who has been very happy with the service she got. I was interested to find out that everything could be done online and all I had to do was send in the receipts and notes from the veterinarian. It was so simple. There were no long forms to fill out. We got a quick response from Healthy Paws. I called customer service one time and she was very courteous.

My cat Turbo started losing weight and eating me out of the house! He became so skinny, it was obviously time to see a veterinarian. My vet had several blood tests done, they were all normal. He then had an ultrasound, CT scan, Biopsies, and more blood tests until finally, after several weeks of testing and many vet visits, Turbo was diagnosed with Exocrine Pancreatic Insufficiency, a rare disorder in cats. Turbo's life was saved by Nationwide Pet Insurance because had it not been for their Whole Pet with Wellness plan and coverage on Turbo, I wouldn't have been able to afford all the vet visits and testing, and Turbo would not have gotten the care he needed and probably would have died. They processed Turbo's claims within a week after I faxed them to them and never once did they question the claims or the charges. They actually paid 90% of every claim submitted, and believe me, there were many! Now Turbo has to take medicine the rest of his life but will recover and lead a happy, normal life. I am so grateful to Nationwide for their professionalism, compassion and prompt attention to claim processing. Thank You Nationwide.

Raven is my 11 yr.old Belgian Shepard - Groenendael. I have had her since she was 11 weeks old and we've done a lot together, including showing to her AKC Championship - something I had always wanted to do. Her left anal gland ruptured. Can't miss that one - phew!!! got it just about all healed up and the vet found a lump. We decided to wait a short time to see if it went away, but it got a little bigger and a little harder. Time to have the anal glands removed. She also had a lump on her tail, so that got removed at the same time. The good news is that both tissues came back from the lab as cancer-free. Yea! At that point I was happy as could be, and thought I'd file an insurance claim and see if I could be made happier. Very happy with the service from Embrace. No. 1 company in my book.

we have had Embrace for over 5 years now for Josie our working English Cocker. In all this time we have never had any problem dealing with Embrace. All claims were queued up in a very timely manner and resolved just as quickly.I originally got the insurance for my piece of mind but shortly came to appreciate the value of pet insurance; I do not have to make a decision to put dollars ahead of Josie's health. As an aside; they are probably the most user friendly insurance company I have ever dealt with, great people with a passion for what they do.

I switched to Embrace for one of our dogs, and I couldn't be happier. I tried to add our other dog as well, but the medical history review resulted in too many pre-existing conditions, so I stayed with her previous provider. But I wish I could use Embrace.Our dog recently had a surgery. Our claim was processed within 5 days, and I received a direct deposit in my account within the next 2 days. The thing I love the most about Embrace is how easy it is to estimate what would be reimbursed; it is similar to insurances for humans. With the other insurance company that we have, there is a huge price sheet where you need to guess whether it is a primary or secondary illness and comply with so many conditions. Embrace is so much easier: it's 80/20 for most things.

I have had pet insurance with other companies. For my current dogs I tried Embrace when I first got these dogs as puppies. The rates are about what I paid with other companies, but the patient portal is maddening. There does not seem to be an option to opt out of it. Of course I don't access it daily, so I don't remember my user name and password. It would be easier if my claim details would be an attachment in an e-mail.

In December 2015 one of my pets was diagnosed with diabetes when he was in the vet's for another reason. I had mentioned he had a large urine output that prompted a check of his glucose level, which was extremely high. My pet was put on insulin but it seemed to make matters worse, and at one time I had to take him to the Emergency vet. Insulin was stopped, and he is being maintained with diet. The claim for the initial diagnosis, as well as a claim for the trip to the Pet Emergency clinic, were processed quickly and fairly. I am very happy with ASPCA pet insurance.

My dog has better insurance then I do. Easy to file and I received my claim in about a week. Fast, friendly, and no hassle. When my pet was sick having the insurance put my mind at ease and allowed me to focus where it was needed.... My pet. Thank you for offering such a great service to pet owners.

Really appreciate the clear communication, quick turnaround of claims and adjustments, and caring emails from staff. Very glad we chose Embrace.

At a very stressful time with the health of our dog, we found filing a claim with Healthy Paws to be very easy. I emailed the pet emergency the claim form, they download it, I signed it and they faxed it off. Within a very few days, I received an email from Healthy Paws stating that they were reviewing our claim, a couple of days later, they processed the claim and within 2 weeks we received a check. We live in Alaska, so mail takes a couple of days longer for us. We were so happy with this wonderful insurance company and the speed and compassion that they showed. I would recommend them to anyone that loves their pets and wants to have some peace of mind, should that emergency come.