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Pets best is a great insurance as it considered my Pets health and with today’s veterinary prices, it’s a great help in meeting our pets medical bills. I highly recommend them.

"We have had several claim with Pets Best but never one as expensive as this one. My poor boy had bladder stones. The vet (unfortunately) did not see the need to do surgery, so in two months, we had to go back. In a stream of unfortunate events to follow, we were back and forth to emergency vets, this was EXHAUSTING. Finally we asked that they do a surgery and they did. This was all very expensive and very stressful and many missed days of work. Pets Best saved our bacon with their wonderful insurance! I am forever grateful and I will continue to refer their name to ALL of my friends and FB

I've had pet insurance since my dogs were puppies. I switched to metlife because my husband got a discount through his work. I had healthy paws, and they were great! Metlife? I feel scammed. I filed a claim back in Feb of this year and the bill went towards the deductible. Now, I filed a new claim, and again, this bill went towards the deductible? How and why? I've emailed them asking them, but I get no responses. About to call them, but I'm sure I'll get the run around. So far, in definitely not happy with this company.

Pets Best has been my best friend during my fur Bebe medical crises , vets visit and pet emergency visit. Giving me peace of mind knowing they’ll help me

I have had Pets Best insurance for a year. My dog tore his ACL so I got insurance then he tore the other ACL. Pets Best wouldn't cover surgery for his other leg because it was considered pre-existing even though it was the other leg. I know this is common with pet insurance, so that wasn't the issue for me, even though that's obviously seriously lame too. They also wouldn't cover any of the meds they had to give him to calm him down to take the xray, the meds they prescribed for the pain for tearing his ACL, or the medication I got him for his anxiety because the anxiety is considered pre-exiting too simply because he had been brought to a vet before I adopted him who noted that he exhibited anxious behavior. He's a chihuahua terrier mix, so duh he exhibited anxious behavior. And also, I just have to laugh that anxiety is even considered a "pre-existing" condition. So basically, pets best won't cover a single thing and 100% is not worth it.

This was a bait and switch. At sign up in 2022 I was quoted $86 for two dogs. At my first renewal in 2023 that was raised to $136. Renewing again in 2024 and it is $185. Our premium more than doubled in 24 months. I can’t switch because of the dogs now has a pre existing condition, so I’m stuck with these high prices that are way above market. Do not buy Embrace.

I just recently changed my pet insurance from many years with Nationwide to MetLife. Wow. What a difference in premium costs for each of my 5 pets and in customer service. Comparing both companies benefits and coverages, MetLife is superior. Customer service with MetLife is also significantly more professional and compassionate. I am very pleased with my decision to change, so far.

Dropping this insurance and finding a better company. Over 2 years of paying for coverage. First issue has been a nightmare!

My Oscar is my "heart" cat. He is so loving and has quite literally saved my life, (woke me up in the middle of the night tapping my face, alerting me to a blood sugar level of 40). I won't lie...I has recently been grumbling about how much I was paying for pet insurance on my three cats, and was thinking I could just put that premium into an interest bearing savings account. Well let me tell ya, there is no way I'd have had enough to cover Oscar's bill to save his life! It was many thousands of dollars and the insurance paid 90% of it. I'm so GLAD I'd paid for their insurance for so long! I won't be grumbling about it again, I can tell you!

This company is so bad it's just a scam. I have 17 animals insured through them. In a year they have paid ONE claim and then they sent a letter requesting the money back, saying they made a mistake. Heading to my state insurance commission to file a complaint about this terrible company.