225,030+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,030 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Emergency Vet visit while on vacation
While on vacation, our puppy ate something in the backyard that caused her to vomit. She was very restless and wobbly, and when we called the local vets, they advised us to take her to the Emergency Vet because they were all about to close within the half hour. We drove 35 miles to take her to the Emergency vet. They addressed the issues and she was up and back on her feet very shortly after we arrived. They provided me with an itemized bill that I was able to submit directly to Pets Best and within 10 days the claim was approved and paid.
Insurer: Pets Best
By: Mario
Excellent customer service and claims process
The coverage is so thorough and the claims process is so quick and easy when submitting or receiving responses. Well worth the premiums.
Best Vet & Awesome Insurance
My cat Sherman receives a monthly injection for his arthritis. These claims are usually processed within two to three days with payment following quickly. Very easy to file claims and fast, friendly response on the few occasions I had to reach out to customer service.
Insurer: Pets Best
By: Lisa
Great prices
They have quick easy payment of a claim. Great price for all my animals.
Insurer: Pets Best
By: Karen
Easy Process
"Pets Best are the best! The process was easy on our end. We requested an itemized statement and emailed a copy to Pets Best. At that point we stepped back awaiting the deposit to appear in our checking account."
Do Not use Pets Best
We have spent thousands of dollars on Pets Best monthly premiums. They have not approved ANY procedure our dog has had. Do not walk, but run from this company!
They use and AI to review your claims
PetsBest uses an AI to read your claims. It misread a lab test that is fungal and says its not in the drug foundry because it thinks its a Chinese herb. So you have to call in and tell them, then they send it off to a human who has 30 days to review it. Problem is the test was $800, so you don't get paid when you need the money. This is the third claim I have had that is misread. Its their screw up but I get penalized. Not acceptable.
Insurer: Pets Best
By: Michael
Annual exam not paid for under my $0 Essential Wellness plan
I had multiple claims for my dog. One of the claims was for his annual visit. The annual policy that I purchased for him for Essential / Wellness Routine Care has a $0 annual deductible. The maximum allowable limit for a wellness exam is $50. The charge for his wellness exam was $87, so I should have been reimbursed $50. Instead, the wellness exam was applied to his Accident and Illness plan $200 deductible, so I was not reimbursed the acceptable $50 for his wellness exam. I had not met the $200 deductible for the Accident and Illness plan. The annual exam was clearly a wellness visit and I should not have to reach any deductible since I chose a wellness plan with a $0 deductible. I contacted customer service and they said this claim needs to be reviewed by a higher department. I was told that I should receive another EOB within a month. If I don't receive anything in a month, then I should contact them again. This was clearly a mistake on Pets Best Insurance. It should not have to be kicked up to a higher level for review and I should not have to wait a month to be reimbursed for the wellness visit that I definitely owed.
Consistent positive experiences
I am so grateful a friend recommended PetsBest insurance to me when I adopted my dog. At the time, she was healthy and I was hesitant to spend money on monthly premiums for something I wasn't sure I would need. Unfortunately, my dog has developed several significant health issues (orthopedic, allergies) in the two years since she joined our family. PetsBest insurance has been wonderful - the process of filing claims is clear and the time required to process and payout claims is very reasonable. I would do anything to get my dog the care she needs, regardless of the cost. Having insurance definitely eases financial stress of paying for her veterinary care and lets me focus more on helping her get well. I have recommended PetsBest to others and will continue to do so.
Insurer: Pets Best
By: Amy