Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Dog owner
This is by far the worst insurance company to ever work with. They make it virtually impossible to file a claim, their website does not allow for uploads, and they will not process claims without. The email link they send doesn't work! They are a scam and a fraud and I would cancel or not apply! All my money was wasted making them rich while I never got reimbursed except 25 dollars the first well exam. After that I've never been able to actually complete and file a claim !
Insurer: Hartville
By: Jason
Latest 1 comments
THE “WORST” IS PUTTING IT LIGHTLY! Hartville ranks up there with scammers!
Breathing easier
Pets Best allowed us to get the necessary test done for our boy. Due to his age and having his first seizure at 7.5 years of age it was assumed he had a brain tumor. After his MRI and blood work we found that he doesn't have a tumor or underlying infection and are very grateful to the doctors and Pets Best.
Claims Paid Quickly
Every claim we have submitted has been processed and paid quickly
Insurer: Pets Best
By: Janay
Pets best is great!
My cat was diagnosed with moderate to advanced heart disease and pets best has been there for it all. They have made the process for filing claims simple and it has really helped during this difficult time. The quick reimbursement helps too since we have had many, many doctor's appointments and medications. They aren't one of the insurance companies you have to fight with to get reimbursed. I've recommended them to a lot of my friends.
Insurer: Pets Best
By: Hannah
A very easy claim process
"It is an easy process and my claim went through very quickly without any issues. Though this was a minor issue for a prescription, it's really a comfort to know that they will be there if my pet has a big issue as well."
Insurer: Pets Best
By: Tina
Very disappointed!
My dog did not have any underlying health issues when enrolling him with this company. He devloped allergies. Our claim was denied for reimbursement. I feel this company took my money for this policy with no intention of ever covering a claim. They cost me the opportunity to go with another company who would have be more honest and who would have paid for these allergy issues, and now I will be denied from any other company as this will be labeled as a "pre-existing." I would NOT receommend this company. If I could give them a 0 rating I would.
Healthy Paws Insurance Coverage
We've been pleased with our experience to date with Healthy Paws insurance. Our dog needed TPLO surgery about 3 weeks ago and the policy has covered exactly what we expected based on the policy documents. Claims have been processed on a timely basis and are straightforward to submit once you have the invoice and veterinary records to submit online. We'll be glad to renew our policy when it's time for that as our dogs are members of our family and we like the peace of mind having a good pet insurance policy brings for helping if there are unexpected medical expenses.
Awful. Disorganized.
Pets Best messed with my vet opthamologu claim for 2 months. $390. PB lost the vet medical record, 1 page. Vet sent another. PB started a new claim with new claim number. Dog was adopted march 8, 2025. PB said LA County Animal shelter records of adoption and health "invalid". Just completely absurd.
Insurer: Pets Best
By: Karen
Claim process was a breeze
The claims process was very easy, and the communications were clear as to how much I have used towards my deductible.