Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent service
Excellent service! After and almost $3000 emergency, we received reimbursement within days. This is my first time ever using pet insurance and I am beyond thrilled with how everything was handled. We were reimbursed exactly as much as we had expected.
Insurer: Spot
By: Wren
It has helped
It has helped, once the deductible was met, to be able to afford the vet visits on illnesses. But I wish I knew before hand that they had special coverage for vaccinations or neutering, because all that was not covered.
Insurer: MetLife
By: JUDY
BOGUS PREEXISTING CONDITIONS
We have 2 policies right now with MetLife pet insurance. Our first policy with our 5 yr old dog has had no issue to speak of. A few denials that weren’t denials but with a call to customer services it’s fixed no problems. But our newest policy with our new puppy has been very disappointing so we are changing her to a different company. As soon as we got the puppy the breeder said they she gets sick in the car so when I took her to her first vet appt we hadn’t started her insurance yet. In a conversation with the vet I mentioned that the breeder said she may get carsick and we had a long road trip planned for a few months later. So the vet said right before the trip they could giver her cerenia to help with that. Fast forward 2 months, she is now covered with MetLife and thy prescribed her cerenia just in case. When I submitted it to MetLife they denied it for a preexisting condition. I called them and they said it’s because I mentioned it to the Dr in passing and now that’s it’s in her notes she has a preexisting condition. So now every time she is prescribed cerenia for anything they will not cover it and possible other stomach issues because they have her with a colitis preexisting condition for possible car sickness. The vet sent a letter explathe conversation and they still Denied it and she’s stuck with this “preexisting condition” she doesn’t even have. She never needed the cerenia because she was fine. The vet was shocked. He said he’s never heard of “motion sickness” listed as a colitis preexisting condition! It’s very disappointing and frustrating. And you can’t speak to actual people responsible for coming up with these “preexisting conditions” of course. It just is was it is. Typical insurance BS!
Insurer: MetLife
By: customer
MetLife has been AMAZING compared to…
MetLife has been AMAZING compared to Truepanion. The plans offered are better, the claims process is super easy and fast, and everything has been super smooth. Love having my pet insurance with MetLife.
Insurer: MetLife
By: Julia B.
Easy to submit claims and quick…
Easy to submit claims and quick responses from customer service.
Insurer: MetLife
By: Jessica
First times use
I have had the insurance a few years and this was the first time I needed to use it on a fractured tooth. The process took a few days which was a little surprising.
Insurer: Trupanion
By: Claire
It is always so easy to submit a claim…
It is always so easy to submit a claim for MetLife Pet insurance. The claims are reviewed in a timely manner and reimbursement is usually within a week. I really appreciate it!
Insurer: MetLife
By: Chris
Claim
It is relatively easy to submit claims for reimbursement.
Insurer: MetLife
By: customer
Very helpful submission of claim
Very helpful submission of claim
Insurer: MetLife
By: customer
MetLife Pet Insurance
I am thankful that I have MetLife Pet Insurance coverage. My pet’s illness was unexpected and needed immediate attention.
Insurer: MetLife
By: customer