Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very easy to understand what I was…
Very easy to understand what I was paying for and getting for my coverage premiums and the fact that discounts were offered/included and quick coverage start times for my pets made my choice super easy. Highly recommend!
Insurer: MetLife
By: Jimmy B
Metlifes inability to follow their own policies but drills to customers they MUST follow.
If you are going to quote words in the policy and tell the customer they need to follow it then Metlife needs to follow what is written in the policy as well. Metlife DOES NOT follow what they preach.
Insurer: MetLife
By: Lisa Allen
This has been the most important thing we have done for our pet. We have a purebred miniature poodle, and the annual medical costs can be substantial. MetLife helps us enormously with that cost.
It is so comforting to know that major medical issues don’t have to be worried about because we have MetLife. Submitting claims is easy and pain-free.
Insurer: MetLife
By: Paige Garwood
Dog needed surgery and the claim…
Dog needed surgery and the claim process was completed using the spot app and reimburse decision was made within 2 weeks
Insurer: Spot
By: John Lane
Very impressed with the claims process
Very impressed with the claims process. Upload to decision is fast - I’m very pleased.
Insurer: Spot
By: Carl Power
Reliable and upfront
What I love is that they cover all illnesses and accidents, not just a finite list. You can choose the percentage of coverage you want and everything is transparent and easy to understand. Filing a claim is very easy and straightforward in the app, and their live customer service is prompt, helpful and courteous. I am very thankful to have this insurance, as a serious accident or illness can easily cost many thousands of dollars. They have also never raised my premium for using the insurance, they only raise it due to the animal's age. I am very happy with Pets Best and highly recommend them, but I also hope you will never need to use them.
Insurer: Pets Best
By: Andy G
100% recommend
100% recommend. Super easy to submit a claim and the money goes directly to my bank account. I used to be a vet tech and my greatest advice to anybody is insurance, insurance, insurance and don’t wait!! I’ve had Pets Best for about 3 years with my first dog and adopted a puppy back in December who I immediately added to our plan. Within 2months of having her she needed to go to the ER for urinary issues. Thank god she was covered. Every few months she’s had to go for labs and I genuinely don’t know what I’d do without Pets Best. Unfortunately, the vet just confirmed at her 1 year old appt she has kidney dysplasia. It’s not the diagnosis we wanted but I don’t have to worry about providing her with the best treatments/life because her insurance through Pets Best is so great. Thank you Pets Best!!
Insurer: Pets Best
By: BH
very quick turn around on claim
took my pup to emergency vet on a saturda...and My claim was approved in less than 24 hours over the weekend and I had my money deposited back by next business day! I am super impressed with how fast and easy it was to send in my claim.
Insurer: Trupanion
By: Nicole Pellegrini
This was the first time using insurance…
This was the first time using insurance after having it for many years. I was so grateful to have it, in the middle of a very stressful health event for our sweet dog. Not even it made a huge difference in the overall expense, but the approval was very fast and the process very seamless. I also appreciated the call follow up to make sure that all was well and checking if I had any questions. Definitely a way better experience than human health insurance. Thank you!!
Insurer: Trupanion
By: Narcisa
The company is taking forever to…
The company is taking forever to approve my claims. They approved claims that I recently submitted but still have not approved claims from previous appointments.
Insurer: Pumpkin
By: Brittany Mignoli