Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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There was an error made when uploading…
There was an error made when uploading my medical notes/invoices for a claim and the Fetch representative calmly and politely walked me through how to correct it.
Insurer: Fetch Canada
By: Lori B.
After paying for several months
After paying for several months, I filed a claim for $178. It took them an entire month, asking me for a lot of documents and information, only to finally tell me it wasn’t covered. This was very frustrating, especially because I had spoken with them multiple times before and they had told me it would be covered.
Insurer: Fetch
By: Nicolas Londoño
Great pet insurance
Ease of submitting a claim and quickness in receiving reimbursement when indicated.
Insurer: MetLife
By: Huskyshepherddogmom
Everything was fast and easy
Everything was fast and easy, from submitting the claim to getting the refund. No complaints!
Insurer: MetLife
By: customer
Does not pay out as advertised…..
Does not pay out as advertised…..
Insurer: Pumpkin
By: Jo
Still having issues with filing claims
Still having issues with filing claims. Site only wants to give you Vets name in drop down. Wont let you put in your own such a Petsmart. Cais are processed quickly but waiting fir the check is another thing entirely. Process could be more user friendly
Insurer: Embrace
By: Corinne
Easy to File a Claim
I appreciate the ease it which I can file a claim. Nothing is this easy! But, you guys make it EASY and I am thankful for that.
Insurer: MetLife
By: Michael
I am changing companies for my two dogs…
I am changing companies for my two dogs to Met Life. My former coverage has been 200.00 more per month than Met Life. I haven’t had a claim with Met Llfe yet so cannot comment on the ease or promptness of claims. Easy to enroll online.
Insurer: MetLife
By: Amy Smith
Abysmal
Our dog was scheduled for a major surgery, with the understanding that insurance would cover it, as Trupanion had covered prior diagnostic procedures related to the surgery. The day before the surgery, we were told that insurance would not, in fact, cover the surgery, and that the previous claims in relation to the surgery were approved in error. Appealing it would've resulted in extra, unrelated procedures that might've resulted in us having the surgery covered - which was simply not an option given the time sensitive nature of the surgery. The surgery would've been a median of $14,000 out of pocket. To have to cancel the day of, despite both the vet and the surgeon's clinic reaching out to insurance to further explain why the surgery should not have been related to a "prior existing condition," was one of the most heart wrenching moments we've had as pet owners. Completely worthless service. We would be better off cancelling this insurance and setting aside the amount we pay monthly into a savings account to pay for all things out of pocket, considering that our pet's regular exams were not covered.
Insurer: Trupanion
By: Christopher