Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
60,076 total
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Very happy with the ease of filing…
Very happy with the ease of filing claims and getting questions answered. Thank you!
Insurer: Pumpkin
By: Marcia Stauffer
My claim filing was easy this time
My claim filing was easy this time! Really fast delivery of funds, I would have given 5 stars however after 1 year they increased coverage over $20 per month. I understand age in my pet is involved as well. I think as far as insurance companies go Pumpkin is still a solid choice.
Insurer: Pumpkin
By: JC
Terrible service
Terrible service. Denied my dogs broken tooth surgery even though it should be covered. The amount they were willing to pay didn’t even cover the deductible even though the surgery was $2000. Gingivitis has nothing to do with why his tooth broke and that is their justification for not paying.
Insurer: Fetch Canada
By: Riley Cronwell
Prompt response and refund.
Prompt response and refund.
Insurer: MetLife
By: customer
MetLife made the experience very easy…
MetLife made the experience very easy and quick as far as uploading my pets forms from the vet. The reviewed the claims rather quickly and issued my reimbursement quickly. Although there was a small issue with the electronic payment but I received a paper check. All the same, it was a great experience and I’m glad my dogs are insured with MetLife.
Insurer: MetLife
By: Amanda Smith
Pumpkin Pet Insurance is Necessary!!!!!!!!!!
I have 6 cats with policies. Most of the time I might just make my deductible or not need to use it…BUT…I adopt rescue cats so I never know their complete history. Recently I found out one of my boys has a chronic condition that was not pre-existing. There would have been no way I could have afforded the care he needs if I did not have Pumpkin Pet Insurance. One visit alone was around $3000. AFTER the deductible. Phew! 90% paid!!!!! I’d rather pay a monthly premium that doesn’t hurt my budget for all my babies and know I will be able to give them veterinary care when needed than use the money on stuff I don’t need and then not be able to afford to keep my babies healthy. I would be so stressed out if something unexpected happened and they were in pain or sick and I couldn’t do anything. I love my cats so much. They are my family, my kids, and a responsible mom makes sure they stay as healthy as possible. Pet insurance is worth every cent. I love the ease of doing everything online my phone on their website. They process claims so quickly and my reimbursements are within a day or two. Can’t beat that kind of service!!! Plus, every single rep I have had contact with has been amazing and helpful and friendly. I love that they are all pet parents too!!!
Insurer: Pumpkin
By: Jeni Roberts
Very easy process for filing my…
Very easy process for filing my wellness claim for Molly. Happy to have this coverage!
Insurer: Fetch
By: Flora
Terrible service
Terrible service; terrible company. I am an RVT and had my partner sign up for pet insurance in case of emergencies or in case I swapped professions down the road. We looked into fetch because it seemed to have good coverage and good reviews. We had submitted OVER A MONTH AGO an estimate for our emergency dental of our 9 month old kitten to have assistance covering the cost. We were DENIED because of "pre-existing conditions" such as - anesthetic monitoring and isoflorane. Tell me how this is a pre-existing condition? Emergency surgery to have a tooth removed before even a year old because of a malocclusion forming and changing the development of his teeth isn't a pre-existing condition. We are incredibly disappointed and will be swapping insurance companies immediately. Little to no explanation of why it was taking so long to review our records and invoice and then denied for not a valid reason. These invoices and records are supposed to be reviewed by a certified technician. Any RVT can see that this was not a "pre-existing condition" from the records. 0/5 stars fetch.
Insurer: Fetch Canada
By: Tarryn Belfry
The courtesy and professionalism is…
The courtesy and professionalism is outstanding. Also the prompt payments on invoices makes Pumpkin the best insurance company, of any type, I have ever used. I have recommended Pumpkin to more than a dozen neighbors and pet owners in the last month.
Insurer: Pumpkin
By: Salimah Jones
Great Insurance
I am glad I made the wise decision to buy insurance through Embrace. I have been with them since 2019, and they always process claims efficiently. I also love that they have wellness coverage, covering annual visits for shots and preventative medications. __Stacey Fisher
Insurer: Embrace
By: Stacey