Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Do not recommend
Purchased their most expensive coverage after the vet told me I could use this company to get reimbursement for the money spent on my dog’s care. He is a rescue and didn’t have any allergy issues when we first got him. When they developed we got him insurance and then took him to the vet. Filed a claim and was denied because they determined it was a preexisting condition. Which it was not. So I wasted $60 on coverage for NOTHING. terrible customer service. absolutely zero coverage. Literally just a scam.
The best for peace of mind and total coverage
For the past 2.5 years Pets Best has taken care of all of Bitty (Lady Beatrice) medical needs and surgeries. They have never denied a covered Procedure, Medication, Tests and any Lab work that she needed. Every year I expected a super high rate increase, but to my surprise were just small normal increases due to rising costs of the services being given. A very good investment to help taking care of your furbaby. I have and do highly recommend Pets Best Insurance for great coverage, customer service and peace of mind knowing your buddy is taken care of.
Manipulating definition of 'PRE-EXISTING CONDITION"
I got this insurance because I needed help diagnosing my dog's eating problem. I went to 2 different vets for a diagnosis. When I submitted a claim for the second one, they wouldn't pay it because I had gone to the first vet for the same issue. Therefore, they called it a pre-existing condition. I thought such conditions were ones established before I got the insurance; also ones which had been diagnosed. I felt this was a sneaky way to avoid payment. Basically, for conditions which are not preventitive, they only reimburse you for one time your pet is treated for a specific reason, after you have paid the high deductible. This pretty much defeats the purpose of getting insurance, if you ask me. I will say the insurance was useful only for preventive treatment, which has no deductible. I'm not sure if that is also only a one-time reimbursement for things that are on-going, such as regular shots.
Insurer: ASPCA
By: Terrie
Excellent Company
I have had multiple claims for my new puppy over the past year related to parasites and worms which he got from the wildlife in my yard! This company processed all his illness related invoices within days of receipt reimbursing me promptly. Couldn't be more pleased.
Insurer: Pets Best
By: Diane
Easy Peasy
I submitted a claim when we got home from a wellness visit with the vet. It was approved the next day and the funds were in my checking account count in less than a week. This is typical of my dealings with Pets Best. Keep up the good work!
Panicked Mama
My boy Louis had a vaccine on Saturday and woke up Sunday vomiting, several times. I freaked out, thinking it may have been a reaction to his vaccine. I rushed him to the ER Vet..they took such good care of him and me while we were there. It turned out to me nothing other than an upset tummy but having Pets Best Insurance allowed me to take him in without the fear of a costly vet bill. So thankful that I signed Louis up when he was just a pup. They also covered his care after he broke his leg at daycare. In my opinion THE BEST!!
Easy Peasy! I love Pet's Best!
Pet's Best is affordable and so easy to deal with! The claims process is easy and fair! Buddy and I thank you!
Insurer: Pets Best
By: TINA
Hospital
Pet's Best responded quickly to my claim. Easy, prompt, and courteous
Insurer: Pets Best
By: Leslie