Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Came back to Pets Best after 2 other ins co fails
I started with Pets Best 9 years ago. Although I was satisfied working with them, when rates went up, I switched to another recommended pet insurance company. After a year and a half with them, I switched to yet a different recommended pet insurance company. What I found is that both recommended insurance companies tried their best NOT to pay out any reimbursement. They did gymnastics to ensure that they paid nothing. When I finally switched back to Pets Best, what I saw is that Pets Best does the hard work (the gymnastics) to fairly apply the policy standards to each claim. I feel so much better served by this insurance company compared to the other two. I should never have left Pets Best, but I just assumed all insurance companies would be the same. I'm a loyal customer now, for sure.
Insurer: Pets Best
By: Claire
Paw injury taken care of!
My pets paw was injured and infected requiring quite a bit of care and eventually surgery. I was able to afford his care thanks to the knowledge that Pet's Best would be reimbursing us for a percentage of the cost. My pup is now recovered and back to his happy self!
Pets Best IS The best!!!
Signup process is user-friendly, conditions, the rules are clear and explained well when they process the claim, fast claims processing. Buy the full wellness package it is worth every penny and more even for healthy dogs! I have had other pet insurance carriers who hide the whole facts about their payout policies, so always dig into the fine print if you aren’t going to use Pets Best!!
Excellent
I’m so glad to work with Pets Best Insurance. Their premiums are fair for the coverage,. My poodle has seizures and has multiple vet visits with her neurologist, regular vet (now called The Vets Mobile services),, and even random Emergency visits. Pets Best has been excellent with claim handling and reimbursements. They even help cover the multiple medications and refills for my girl. Ease of mind and comfort in knowing I’m not alone financially is a good feeling. Pets Best provides that for me. I can’t say enough how much I appreciate their services.
Happy to know we're covered!
There may have been claims I could have filed before but for some reason I thought I purchased only catastrophic coverage. I was telling a friend about my coverage and noticed it covered sick visits too. I work in insurance - I should know to read my policy! lol! I chose Pets Best because of the option of unlimited each year and their costs were close to the same as others that limit illness or injury to $1,500 or $2,500 a year. You know a torn ACL or other major thing could break the bank. I have a friend whose dog tore their ACL twice! I filed my claim for a trip to the vet when Olive had a cyst on her side and it even burst between the time I made the appointment and the day of the appt. I knew the cost and prescription would be under the deductible so I wasn't worried about a time-frame. They still handled it relatively quick, like a few weeks and even emailed me during the process. It's nice to know that they will be there with us if anything ever happens but I sure hope it doesn't! Pet's Best really has given me peace of mind!
Claims paid
Pets Best has been wonderful paying claims for my dog's sudden corneal problems. Highly recommend them.
Insurer: Pets Best
By: Kim
Claims are a nightmare
Price is the only good thing about my Pets Best policy. Everything else is terrible, especially trying to get paid for claims. I have a diabetic cat and have to submit claims for him regularly and it's a nightmare.
Insurer: Pets Best
By: Kaylin
First Time Filing a Claim
Picking and insurance was so overwhelming however I am glad we went with MetLife.....we have been paying for insurance almost a year with no incidents or illnesses and thinking maybe our coverage was a little over the top......until our baby (French Bulldog) out of nowhere started having seizures. I am so thankful that we got the insurance and Metlife was so easy to file the claim and communicate with us. It made a stressful time easier knowing we were covered and that Metlife honored their policy coverage and didn't try to do anything shady. Highly recommend.
Insurer: MetLife
By: Raychel
Saved my boy’s life!
When my Roswell couldn’t breathe and had to be rushed to the emergency vet, I didn’t have to think twice about getting him the care he needed to stay alive thanks to Healthy Paws. Being able to focus on preparing for the best or worst possibilities and then thankfully recovery instead of worrying about costs lightened the emotional load so much. Follow-up care has been worry-free also, making it possible to deal with the many issues that came as a result of the original emergency. The care team provided the itemized invoices and making a claim took roughly 30 seconds. The Healthy Paws team values fast review and reimbursement and provides detailed reports of coverage within days. We have trusted Healthy Paws with our peace of mind for both our Sphynx since they were born and will for the rest of their lives!
Insurer: Healthy Paws
By: Patty
Healthy Paws is the best insurance company for your dog. 10/10 fully recommend!
I've had Healthy Paws insurance since we adopted our dog, Brownie, when she was just two months old. She's been a healthy dog for the most part, but she already had to have two different surgeries (one to fix her incontinence and one knee surgery). I submitted the claims to Healthy Paws with not a lot of expectations, as the surgeries were expensive and we all know how insurance companies are always trying to not pay. Healthy Paws approved the claims in less than a week with no problem. They even send me emails asking how Brownie was doing after the surgeries!