Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws - Highly Recommended
I highly recommend Healthy Paws to everyone who is considering pet insurance. They have been ethical, honest and quick to reimburse each claim as promised and without question. Most recently, my dog injured her knee and needed surgery. But leading up to that, we tried rest with pain med, then injections to help with healing and comfort, but ultimately she needed the surgery. Not only did they approve and reimburse me for that claim within two days, but they personally followed up to check in on her recovery. Thanks for the support when we needed you. Healthy Paws really has proven that they have a heart and they stand behind their promises.
Insurer: Healthy Paws
By: Catherine
Scam
I had to take my dog to the vet as she was having some breathing issues, I knew I had to wait 12 days for the insurance to cover the policy, anyway I called to the insurance and the lady told me over the phone that I could start a claim and the claim department will make the decision . On the 13 day after I subscribed to the insurance I took my dog to the vet again , the 12 days grace period had past already and my dog was covered, I took my dog because she has a lump in the joint if her leg and the shoulder so I open the claim for both visits 4 weeks after. On Monday I received an email from PHI telling me that my dog is not covered as the breathing pelriblrm she had was already a past condition ( she had kennel cough last year ) I don’t think the problem she has now has nothing to do with that condition from the past year and the lump in her leg was not there before. They made the decision and they will not cover both visits. I am looking for other insurance provider for my dog.
Insurer: PHI Direct
By: Maria
Vida's Injury
My 5 yr old greyhound chased a rabbit into our fence and she fractured part of her upper jaw and displaced her canine tooth. Because it was a traumatic injury, the surgery cost was covered, even though it involved removing a displaced tooth and I don't have dental coverage. I was thankful for the payment.
Insurer: Pets Best
Veterinarian: Pilchuck Veterinary Hospital, A Thrive Pet Healthcare Partner
By: Losa
Easy Peasy Claim
"LOVE how easy it is to file a claim. Snap a picture of the receipt. Go to app and load the photo. A few days later I get an email and money is in my account. So simple. P.S. I actually did all this as I walked out of the vet's office. "
Wellness check
"My dog had a wellness check. Submitting the claim was simple, response time was great, claim was reimbursed quickly. It was the first time I have used pet insurance and was really impressed by the whole process. Highly recommend Pets Best!"
Continuous, excellent service!
We have been with Pets Best for over 5 years. The whole team at Pets Best has been great over the years. I always appreciate the good communication on the claims status, along with the line by line, very clear explanations of coverages and reimbursements. You all are doing something right! I absolutely and fully recommend to anyone who is Insurance searching. Well done, PetsBest!
Insurer: Pets Best
By: Josh
Quick and easy claims
My dog ate a sock and had a bowel obstruction so after a night of her vomiting we took her to the vet. I was at ease knowing that this incident would be covered by insurance and we could afford to do the best for Jewel. The process was fast and easy. I just took a picture of the receipt and uploaded it. We quickly got a response and the claim went through fast! I recommend PetsBest to everyone! Mainly as Jewel ages I have had to use it more and I know she will be around longer because we are able to afford her care!
A Distressing Story with a Happy Ending
We signed up our English Bulldog Vic with Pets Best more than a year ago when we took Vic home. He is a very happy dog with a gentle disposition. During his second annual PE this year, we reported to Vic's vet that he has been limping with both his hind legs, and more so with the left leg. The tests showed that Vic had torn ligaments on both his behind knees, and that an ACL surgery was needed right away before his condition worsens and becomes more painful. In early May, Vic had his ACL surgery, and it has been very comforting to us to see Vic's progress since his surgery, and how much the surgery has helped him be more active and a happy dog again! Now, we are mindful that ACL surgeries are very expensive, and so we were anxious about how much of our total expenses would be reimbursed to us. It took about a month for Pets Best to process our claim (we understood d that Vic's condition is not an ordinary one, so we did not mind the wait). The happy ending to this story is that Pets Best covered nearly all of Vic's surgery + hospitalization! Pets Best truly lives up to its name! If you are looking for a health insurance for your pets, PETS BEST is th way to go!
Best Investment in Your Dogs
"I have had great experiences with Pets Best. Through HGE, emergency visits and stays, cancer, allergies and more- once I met my deductible it paid what my policy states. I am looking to get it on a 3rd dog too. If you get a puppy, this is the first thing you should do...get a policy thorugh Pets Best. "
Easy and seamless
Had this insurance for many years without needing to use it. Dome emergency issues came up recently and it was really easy. I uploaded receipts and records in the app, they contacted my vets for anything else they needed, and claims were approved within a couple days. Very relieved to have the financial support from them with zero fighting over benefits, confusion, or delay.