Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Peace of Mind
This is the third time our dog Jasper has had a major health issue that required surgery. Jasper suffered a traumatic eye injury when she went to sniff peanut butter from a live rat trap. The trap sprung and hit her in her left eye. She sustained major damage to her eye and required surgery to save it. Eye surgery is very expensive but since we had Healthy Paws insurance, the decision was easy. I am happy to say that Jasper's eye was saved and she does have some vision back in her eye. We can't thank Healthy Paws enough for their outstanding insurance and absolute ease in submitting claims.
Insurer: Healthy Paws
By: Colette
MsS
Excellent piece if mind for pet emergencies and claims promptly processed
Healthy Paws is the reason I can make medical decisions based on my love for my dog—not my bank account
Kali has had multiple health issues, including cancer, and Healthy Paws has come through every single time. Submitting a claim is ridiculously easy—just snap a pic of the vet invoice and SOAP notes in the app, and you're done. I’ve always received reimbursement quickly (sometimes even the next day!), and they even reached out after Kali’s surgery to check on her. Who does that? Yes, the premiums go up each year, but after researching nearly every pet insurance company out there, I’ve found their rates to be very competitive. What makes them stand out even more is how user-friendly their app and website are. I can change my reimbursement rate (I chose 80%), adjust my deductible, or switch between mailed checks and direct deposit—all with just a few clicks. Healthy Paws doesn’t cover basic visits or routine dental cleanings, but they cover what actually matters: medications, diagnostic tests, emergencies, surgeries—even dental emergencies. This month alone, I was reimbursed for 80% of a $5,000 procedure. I can’t express how thankful I am. If you're on the fence about pet insurance, let me save you the trouble: choose Healthy Paws. You won’t regret it.
No reimbursement despite coverage stating there should be
I don’t understand why my claim has been declined. I provided you with everything you needed from the vet for the bundle, physical therapy sessions, including medical notes and itemized receipt receipts for each visit. All the other services I have filed claims for have been approved, but these three claims have been declined. I don’t understand.
A life saver and an absolute relief
I've had my dogs insured with Pets Best for 5 years now and I am just so happy with the service. The claim submission process is easy and fair. The one time I had a question about my statement of benefits I was able to speak with a live representative easily and get the issue resolved. My older dog recently had to have surgery and it was such a relief knowing she was insured and that I trusted Pets Best to be fair and transparent (and didn't have to worry about an insurance battle over coverage while dealing with a sick dog). They've truly been wonderful to deal with and I routinely recommend them to people.
Insurance exp with cat lily poisoning
"One of our cats was accidentally poisoned by lily pollen from a floral arrangement sent for Mothers Day. The therapy involved two vet sessions plus a couple of days of 24 hour pet ER for IV fluids. Our cat recovered completely and Pets Best paid the claim per the terms of the insurance. I am very happy with their service.
Brody’s Battle
I had to rush my dog to the ER because he stopped eating and drinking. After hours of testing they found a blockage, after operating the surgeon discovered it was a tumor. It came back as Jejunum Adenocarcinoma, they got it out with clean margins and it didn’t metastasize. We started chemo recently and then started submitting all our bills. We were so overwhelmed with every thing but after getting confirmation that our claims would be covered I had a huge weight lifted off my shoulders. They gave us the most precious gift anyone can give us and that is TIME with our dog and HOPE that we can fight this and enjoy our boy for years to come. It has been a wonderful experience working with Pets Best!
Pets Best IS the best :)
Last year, we had a beloved, uninsured dog die of epilepsy. So, we immediately took out a Pets Best policy as soon as we adopted a new puppy. (We didn't expect to need it as soon as we did.) Pets Best no-fuss process for handling our claim was greatly appreciated! We will certainly recommend them to other owners at our neighborhood dog park. :)
Pets Best Insurance Review
Pets Best offers a user-friendly app that makes filing claims quick and straightforward, which is a huge plus for busy pet owners. Their customer representatives are friendly, knowledgeable, and easy to reach when needed. While the overall experience is positive, claims processing can sometimes take longer than expected, occasionally up to a month. It would be helpful if the app provided more detailed updates on the status of claims during that wait. Despite this, Pets Best remains a solid choice for pet insurance thanks to its responsive support and easy-to-use platform.
Insurer: Pets Best
By: John
Pets Best - A Great Pet Health Insurance Company
"Pets Best has the best claims processing in the business. The submission is very easy and submitting bills takes only a minute or two. Once the claim has been submitted you can follow the progress online at Pets Best. The company turns even complicated bills around very quickly and claims are paid directly to my bank electronically. My dog Jack, had ACL surgery followed several years later by spinal surgery and both these very large claims were handled perfectly and my reimbursement was paid quickly without comment. My relationship with Pets Best has always been first class and I encourage all pet owners to include Pets Best whenever they are looking for a new pet health insurance relationship! Sincerely, Jack the dog and Harry Chenoweth the dad!"