Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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we couldn't be more satisfied
our golden went to our vet for a spay on April 24th The blood work showed high liver enzymes so our vet recommended we go to an emergency hospital for the spay and biopsy and of course it was much more expensive so we put in a claim to Pet's Best hoping to get some financial relief and they covered the 80 percent plus the deductible for the whole procedure! We couldn't be happier
Insurer: Pets Best
By: Anthony
Great insurance company!
My young dog required a TPLO surgery and then, shortly thereafter, surgery to remove ectopic eyelashes. My claims went through quickly and without any hassles. I highly recommend this company.
Insurer: Pets Plus Us
By: Leticia
Worst
I have a lot of complaints about the claims through this company. But to make it short I pay for insurance that does no good. I am better off putting the money I pay them into savings to use at the vet. They are difficult to work with.
Great Company
Been very please with Pets Best. What I purchased is what I get. Very good company.
Insurer: Pets Best
By: LUCIA
Annual vet visit
I took my dog in for a regular annual visit. Scanned my receipt and uploaded in the app. I was able to easily file the claim in the app. I received my reimbursement for all expenses except for $5. Then I received my check faster than the promised time. Loving this insurance so far.
Best pet insurance company ever!!
Pets Best has paid close to $30,000 of our vet bills with our dog Lucy. They literally saved her life. Lucy had fibro sarcoma, and was given less than 2 months to live. But we decided to fight this battle with her. After removing her leg and several other trearments and procedures i am elated to say 8 months later after her latest scans and bloodwork she has no more tumors or signs of the cancer!! So please do not give up on your precious pets because of a diagnosis. There are pleanty of alternatives out there to help your dog fight this horrible cancer along with modern medicine. Once again, Thank You Pets Best!
Simple and Thoughtful
My dog had a tooth extraction and the insurance claim process was super straightforward and easy. We received a reimbursement within a couple of weeks, without any issues or overwhelming paperwork. They even reached out to check in a couple of weeks later to see how my dog was doing, which was such a thoughtful and personal touch. We’ve been with Healthy Paws since Piper was a puppy, and they’ve been wonderful to work with!
Great Insurance
"Had to take my pet to the vet clinic on two occasions. Phone app made it extremely easy to file claims. PetsBest promptly refunded the amount due. Super satisfied and happy that I got this pet health insurance. Definetely worth it!!"
THE WORST
It’s funny how on their website, they only put the 5/5 star reviews. I have A LOT of things to say about MetLife Pet Insurance. Just save your money and don’t bother. The worst claims process with continual and sometimes immediate denials for tests and procedures clearly outlined as covered. It you try to appeal, it is crickets. I have an appeal still out in the ether from May that I’m sure I’ll never hear anything about or it will just get denied again. It’s not like I am even going to get compensated remotely close to the over $14,000 that I’ve had to spend on bilateral CCL tears that my dog has experienced, but MetLife wants to tell me that they are an “illness” and not from an apparent injury that my vet documentation and SOAP notes clearly outlines on the very first page.
Insurer: MetLife
By: Corinne
First Time Buying Pet Insurance
Having recently rescued a one-year-old Chihuahua mix from the shelter, I decided for the first time to buy pet insurance to cover any potential catastrophic problems. My first claim was a simple wellness check which cost $65 and I received $50 reimbursement within 48 hours. I am very impressed with PetsBest!