Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,823 total
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Happy customer
Claims that are made through VCA Clinics are processed instantly. it's nice to just have to pay the part of the claim owed instead of paying in full and waiting for reimbursement
Insurer: Trupanion Canada
By: Debbie
PAWSitively prompt process
Customer service provided good direction on how to make a claim. Our claim was processed smoothly and promptly!
Insurer: Trupanion Canada
By: Faye
Small Bowel Obstruction in my dog
Extremely simple and efficient claims process with direct pay to first our vet and second, the Emergency Vet Hospital. Excellent communication with instantaneous text and email to notify that claim submitted and then result of submission process. Honestly, could not have been easier!
Insurer: Trupanion Canada
By: Lee-ann
Thank you for saving our little Loki!!
Very difficult injury with our 2 month old puppy, we believe that we would have lost her without Trupanions amazing work. We only still have our amazing little girl thanks to them.
Insurer: Trupanion Canada
By: Nikki
Claim decisions are made based on clinical signs rather than diagnoses which is not appropriate medically as there can be many of the same clinical signs for different disease processes.
Claim decisions are made based on clinical signs rather than diagnoses, which is not appropriate medically as there can be many of the same clinical signs for different disease processes.
Insurer: Trupanion
By: Juliane
Claim processed and paid within 24 hours.
Claim processed and paid within 24 hours.
Insurer: Trupanion
By: William
Loving Trupanion!
Claims process runs smoothly
Insurer: Trupanion
By: Gail
Easy to file!
Easy to file claim and quick turnaround
Insurer: Trupanion
By: Donna
Excellent coverage!!!
Excellent coverage!!!
Insurer: Trupanion
By: Michael
I have had to contact Trupanion due to faulty automated claims service.
I have had to contact Trupanion due to faulty automated claims service. I have been denied coverage of claims when I've previously had my pets covered for identical costs, and also been denied coverage because the automated system says I don't have the proper policy riders, when I indeed DO have those policy riders. When I actually talk to someone, your customer service has been great, but when left up to the "automated system", some improvement is desired.
Insurer: Trupanion
By: Dena