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The lady I spoke to today was very…
The lady I spoke to today was very friendly. Very knowledgeable and very respectful. It was a pleasure doing business with her.
Insurer: Nationwide
By: Diane
Alex has been a great representative
Alex has been a great representative. He has made multiple calls to me to make sure we were all set with our plan.
Insurer: Nationwide
By: Valerie Williams
We appreciate (embrace even) Embrace pet insurance!!
The first claim did take almost 3 months to process, but I had seen reviews discussing that so it was no surprise. Every customer service person I spoke with during the process was very nice and helpful!! The claims adjuster was also very nice and helpful. The only negative really other than the wait time was that some of the information was confusing and some seemed to contradict others, but our claims were covered as expected so I have no complaints about them!! My husband and I are very thankful for Embrace in helping us afford to get our baby the care he needed to survive and thrive after the most medically difficult time in his life he has had and hopefully ever has!! Update 5/7/25 - I increased my star rating because other questions have come up and the representatives and adjusters have continued to be very kind, helpful, and personable!! It is obvious that they really do take time with each claim to understand it thoroughly and don’t just use AI or something to look for key words. I would definitely recommend Embrace pet insurance. Yes it takes a long time for the first claim, but that is because of how they are trying to understand each case!
Insurer: Embrace
By: Kgirl
Steffie was incredibly helpful
Steffie was incredibly helpful in the process to get my girl insured. She was patient, compassionate, and made sure to answer any and all questions I had. I feel comfortable with my pet being insured by a company with such caring people.
Insurer: Prudent Pet
By: ecwartellagmail.com
Well it hard to say anything about the…
Well it hard to say anything about the sending a bill because we have not done that. But the signing up was great nice and easy so Im hoping sending in bills will go as goog
Insurer: Prudent Pet
By: paul Dufault
Great service
Great service Even though lots questions the enrollment was fast n easy Just hope we don’t have to use policies for many years
Insurer: Nationwide
By: William Regardie
I had a conversation with Alicia on…
I had a conversation with Alicia on 4/21/25. She was very helpful and willing to help with my situation. I have been with Fetch since 2023. I have one dog and in simply reviewing my policy, I inadvertently signed up for a second policy which resulted in double billing. Alicia assured me this would be rectified and my account would be credited. She sent an email, as I requested, to let me know my refund was in the works and I should receive it within 5 to 7 days. Thank you Alicia! Great customer service!
Insurer: Fetch
By: Charlyne Wilder
5 Stars!
5 Stars! Paid my claim as promised. No pre existing issue will this visit. I will be keeping this insurance company for awhile. I have 2 cats insured with Embrace.
Insurer: Embrace
By: David Neiman
Thank you
knowledgeable, courteous and helpful rep.
Insurer: Nationwide
By: Kathy E
Affordable health insurance for pets
With the cost of Vetrenary care rising, having Pets Best Health Insurance makes caring for pets more affordable. They are worth the cost for any pet owner. I am very pleased with the quality of service provided and the quick response to my claims.
Insurer: Pets Best
By: Tony Pisacano