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I advised Pet's Best it was unwise to send me one of these emails, but here we are.
I advised Pet's Best it was unwise to send me one of these emails, but here we are. I have a 15 year old super senior calico. I had previously been with Embrace Pet insurance for years, but their prices had become insane so I switched to Pet's Best. She was listed by Embrace as a "healthy pet" with no preexisting conditions, and I also checked with my vet before making the switch, so I did not anticipate any trouble. On December 31st my girl started acting odd, and by the morning of January 1st she did not get any better, so I wanted to take her to the vet. But since it was January 1st, everything was closed, I had no choice but to run her to the emergency vet. A few hours and $1,900 later, I found out she had a UTI. When I took her in, the vet noted she was skinny. I was like, "Yea. She doesn't eat as much since she's gotten older." So the vet prescribed appetite stimulant and, as part of the treatment for the UTI, a medication for vomiting as I told them one of the reasons I took her in was because she had vomited that morning. When I got my receipts for everything, took them home and scanned them and submitted them to Pet's Best for reimbursement, they tried to deny the claim for the entire $1,900 for the UTI because the medication the emergency vet prescribed for her appetite, Mirtazapine, as well as the medication for vomiting, were ones that her primary vet prescribed at same point in the past when her appetite first started toning down. We are talking years into the past. It had nothing to do with her having a UTI now in 2025. I confirmed that with both her regular vet and the emergency vet, both of whom were totally confused by this decision. I had to do two appeals to get this case in front of an actual veterinarian who ruled in favor of my reimbursement. I don't know who is looking at the first level claims and first level appeals, but I seriously question how informed these people are in pet health, or if they just try very hard to try to find reasons to not cover claims. But think very hard before giving your hard-earned money to this company because they have been nothing but a headache for me.
Insurer: Pets Best
By: Jackie Fiest
Rebecca was very helpful
Rebecca was very helpful, happy to help & shared her experience with me & listened to everything I said, much appreciated!
Insurer: Prudent Pet
By: Joy
Fast and informative
Fast and informative
Insurer: Prudent Pet
By: infoavianoib.com
Healthy Paws Saved My Pup's Life
I can't say enough good things about Healthy Paws. I switched to them when my pup was 3 from another insurance that was outrageously expensive. Until last summer, I never needed insurance but then my pup got very ill with Cancer and needed surgeries and treatments. I would have not have been able to afford all of it without Healthy Paws. They covered so much and literally saved my pups life. I can't believe how easy it is to submit an invoice on their app and how quick the turn around time is. I have never had to wait more than a few days and sometimes i have had the reimbursement in my account next day! Thank you Healthy Paws for saving my pup and giving me more years with her.
Insurer: Healthy Paws
By: Drew
Great experience submitting claim
Great, always easy to do.
Insurer: Embrace
By: Marilyn Carey
Pets Best: Safe, Reliable and Super Responsible!!!
This is my first time with pet health insurance. I've had a great experience with PETS BEST. It's easy to upload information, they respond quickly, and in less than a week I received reimbursement for the costs associated with my pet's last visit to the vet. They're great!
Bait and Switch scam.
This company is horrible! What a scam they pull. We adopted a Golden Retriever in July 2024. Purchased pet insurance from Spot and chose “Accident Only”. We passed all waiting periods and made monthly payments on time. Cut to March 2025, my dog became injured in the backyard after his morning walk. He was playing and running, and slipped in the wet grass. He then became unwilling to stand and unwilling to walk as the afternoon progressed. We made the decision to take him to emergency vet where radiographs were taken and pain meds and anti inflammatory given. We then submitted a claim which was promptly denied as we didn’t provide an “exact and specific time” for the incident. We immediately appealed and provided ALL of his medical records AGAIN (this was also done at the application time). The appeal was just denied. What an absolute bait and switch this company pulled. Be very aware of doing business with them.
Insurer: Spot
By: Michelle
Love getting money back for grooming…
Love getting money back for grooming and wellness visits. So easy!
Insurer: Embrace
By: Christina
Y'all have gone up in price 3x and…
Y'all have gone up in price 3x and lowered benefits in a span of one year.
Insurer: Nationwide
By: customer
Worth the money for your little love’s health
Haven’t received it yet but everyone I know says it’s the best pet insurance!
Insurer: Nationwide
By: customer