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Tyler was knowledgeable and efficient…
Tyler was knowledgeable and efficient in telling me what my options were for my new dog. He was able to take care of all the details in a professional manner! Embrace embrace! Yay I love you guys for all that you do!
Insurer: Embrace
By: Sarah Vega
Knew his stuff and very thorough.
Knew his stuff and very thorough.
Insurer: Nationwide
By: Bob
Extreme increases to annual premium (50%)
My policy has increased 50% for a single cat that hasn’t had any claims since starting with this company. I reached out and was told the increase was "necessary due to either the age of your pet, advances in veterinary medicine, or an update to the coverage that your policy provides". I compared the new policy to the last and there was no change in coverage. My cat is 12. The premium went from $742.92 to $1,113.72. In my opinion they are preying on pet parents. If you already have a policy, be sure to login to the site often and diligently check your mail towards your annual date because your payment could increase over $30/m.
Insurer: Spot
By: Mariah Mitchell
The representative was very informative
The representative was very informative
Insurer: Prudent Pet
By: conchitabrown.gmail.com
Policy lapse
I have been a client for over 18 years with multiple dogs. Today I found out that because I paid for one of my dogs policies in full, her policy actually lapsed and she didn’t have coverage for the last month. With my other dogs, their policies automatically renewed. The policy could not be reinstated and actually had to create a new policy. I am very upset by this. With that said my dog now does not have coverage and will not for at least two weeks. In addition, I submitted a bill for $191 that could’ve went to my deductible for the year, and now that doesn’t count.
Insurer: Nationwide
By: Tracy
Terrible process, endless delays
Terribel outcome, many delays, extra notifications each monday regarding missing documenst and proof of payment. Every time I upload a claim I called petsbest and talk with an agent making sure all documets are uploaded and STILL delays. They said that there is no way to escalate or to talk with a supervisor. I strongly regret I have my pets with another pet insurance and I thought to move them. Bad choice now I can not move them to another insurance, They need verbal confirmation about proof of payments and that is a first and I had 3 excellent insurances before and the turn around was at most a week. Only because the sad memories of the other ones I thought to have this petsbest. Phone recording is so long insisting to go to the web site.... thenwhat? Here with pest bets says that can take up to 4 days. WHY, all documenst are okai and submitted correctly. I submited a complain to them, I also got a fax from them. Also I did a review in Google and I just dont want other pets parents to go through like me with endless reviews and doubts even with a credit card statement that did niot have my name on it but the amount mach the veterinary services. The more than 30 days delays I paid in extra fees and credit card charges just because theey dont feel like doing the process better for the clients. It is deplorable, there are no supervisors that will call back either, I tried that.
Insurer: Pets Best
By: Elizabeth T Arias
Easy to use site
Easy to use site. Quick to respond. Thx
Insurer: Embrace
By: Lydia Seeley
Franklin was amazing
Franklin was amazing at helping me and telling me all the information I needed. He was very patient with me and informed
Insurer: Nationwide
By: Jaylin Gourrie
Healthy Paws pet insurance…
We've had Healthy Paws pet insurance since our goldendoodle was two and through a broken leg, a lipoma that needed removing, and surgery for cancer, we've never had any issues with payment on a claim. Having reliable pet insurance has made it possible to give our dog the care we want to give him. Very very grateful.
Insurer: Healthy Paws
By: Rachel Smith
Easy Process
Rosie made the process quick and painless!
Insurer: Nationwide
By: customer