Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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After almost two months
After almost two months, my claim was finally settled. But I've been paying out of pocket for a rental since they stopped coverage for it, even though my vehicle was considered a total loss. Due to this, my payment NSFd, and now even though I've made the payment through the phone payment system, which took the money from my bank account right away, I have to wait 24-48 hours to be able to update my policy...dealership will not finalize purchase of new vehicle without a pink slip for the vehicle, so now I am stuck paying for the rental even longer, and due to work, I will not be able to finish the purchase of the vehicle this week, so now I'm stuck with more rental fees, no new vehicle even though my settlement finally finalized after almost two months, and 14 day new vehicle clause doesn't mean diddly to dealership. On top of being in an accident, this entire experience has been a nightmare.
Insurer: Sonnet
By: Jason Lewis
Wow!
Wow! Great service and quick turnaround with claims. My cat had a big health scare and needed chest x-rays and to be hospitalized for a day. Once I got all the paperwork and receipts I immediately submitted them and got my payment back in less than 24 hours! Love Spot Pet!
Insurer: Spot
By: Kai
My 7 month old puppy had an emergency…
My 7 month old puppy had an emergency and the emergency vet office took his insurance, I haven’t found any vet that takes it and I need to do claims myself. So this was a happy surprise.
Insurer: Trupanion
By: Tricia Thompson
EASY PEASY
Haven’t needed you yet but the enrollment was quick & easy.
Insurer: Prudent Pet
By: Janet Libby
Ease of application process
Ease of application process
Insurer: Nationwide
By: customer
The ease of adding a new pet to the…
The ease of adding a new pet to the policy. I really enjoyed how easy it was to add a new pet to my policy.
Insurer: Nationwide
By: T.Crow
Our dog’s ACL surgery claim was handed…
Our dog’s ACL surgery claim was handed fast and payment was done with direct deposit. The whole process was easy and convenient. Thank you so much!
Insurer: Spot
By: KIMMO
Claim
Simple process, emails returned quickly and reimbursement deposited flawlessly.
Insurer: Fetch
By: Theresa
Easy to submit claim & relatively fast…
Easy to submit claim & relatively fast refund.
Insurer: Spot
By: Cindy Hooper
Very easy to file claim
It was so easy to file the claim and receive the payment! This is the first time that I needed to file a claim and I was a little skeptical whether pet insurance was worth it…it was!!! I would highly recommend Trumpanion!
Insurer: Trupanion
By: C Strauss