Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
Other Categories
The process has been easy and payment…
The process has been easy and payment has been quick.
Insurer: MetLife
By: customer
Fast and easy to make a claim!
I have had Trupanion for both my dogs since they were puppies but have never needed to make a claim. I just submitted my first claim and was impressed with how easy it was to submit and how quickly I received a reimbursement check. My dogs are so important to me and I am so glad to have Trupanion and know that finances won't prevent me from getting them the care that they need.
Insurer: Trupanion
By: Emily
Emma
I cannot complain. You are always there for Emma's needs. I am pleased with the quick response for payment. Customer service is great if I need to call and ask about a situation
Insurer: MetLife
By: Tersa and Emma
Billing system is antiquated
Billing system is antiquated. Mistakes in entries and need to call several times and after speaking with a supervisor problem finally got straighter out. This would have been unnecessary if the account was entered properly to begin with. I called to report the deductible was not paid and they paid me for a claim. I got a letter that I had to reimburse and could only be done via check in the mail. Is this still the 50's. Not happy.
Insurer: MetLife
By: Janet Leo
Definitely Worth It
After submitting my receipts, I quickly received reimbursement for my pup's medical bills.
Insurer: MetLife
By: Maddi
Fast Processing
Very easy to process claim and upload supporting documentation. The claim was processed and the insurance payment was issued within 24 hours.
Insurer: Pumpkin
By: Donna
My bills for my cat were paid within…
My bills for my cat were paid within days Thank you
Insurer: Trupanion
By: Wendye
Pumpkin was awesome
Pumpkin was awesome, Had to take my pup in for an emergency and she stayed overnight. Paid with a credit card. Sent in the bill with her medical record and Pumpkin reimbursed me the next day. I was shocked it was taken care of so fast.
Insurer: Pumpkin
By: Ann
The Best!!!
Pets Best has been an awesome decision to have for my little cavalier! They are the best insurance in my book and I have used others! Always nice and helpful if I have to call! Claims always handled quickly!"