Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Quick and easy
Quick and easy. Direct deposit was super fast. Definitely recommend.
Insurer: Spot
By: Jennifer
Absolutely unsatisfied previous customer
Well first things off I purchased a policy and well I paid money but they can't seem to find my policy they took the money immediately but now I have to wait up to three business days to find out if I'll actually get the money back if they can find out where it went at sonnet insurance. I forgot to add I absolutely did call and a "ticket" was put in. I will absolutely call again, however I shouldn't have to call and bother you to do YOUR job.
Insurer: Sonnet
By: Holly
I’ve had your Pet insurance for a while…
I’ve had your Pet insurance for a while now and never had the opportunity to use it. My dog Cody, a little Shih Tzu had a seizure and I had to rush him to the emergency pet clinic. I notified you A Day after and you were so kind and everyone took care of everything I didn’t have any questions. Everything was very clear and how to do things and you settled everything for me quite quickly and I thank you so much. It’s quite a relief Cody so far is doing fine.
Insurer: Spot
By: Patricia Frey
Highly recommend
After a few days researching pet insurance I choose Fetch Pet. I liked the wellness option especially for a new puppy. Nadine was super helpful answering all my questions. Speaking to a real person with little automation to get to her, made the experience much easier. The app is a plus. I haven’t submitted any claims and hopefully I won’t need too. So far I am pleased with my choice and highly recommend Fetch Pet.
Insurer: Fetch Canada
By: Wendy
Everything was great until I was…
Everything was great until I was charged 126.00 for the first charge. I was under the Impression died.It would be sixty six dollars , not a 126.00. That extra money that was taken was thr down payment for my pet to be seen at the vet for ear hematoma. Now I have to take out a loan until his insurance kicks In.
Insurer: Nationwide
By: Jessica Denetclaw
The process to submit a claim was…
The process to submit a claim was simple. The review was and approval was quick. The payment was sent directly to the facility. Easy.
Insurer: Trupanion
By: Priscilla
Excellent coverage
Very responsive and quick to pay covered procedures
Insurer: Fetch
By: Randy Kanz
They cancelled my policy after my card…
They cancelled my policy after my card was declined. My card had been compromised by someone commiting fraud
Insurer: Nationwide
By: Debra Garfield
It is so easy to make a claim on Spot…
It is so easy to make a claim on Spot insurance. You just send a copy of the bill. It doesn’t take that long to get it approved. Your money is deposited in your account. Very simple. Love spot Insurance.
Insurer: Spot
By: Tina Dorr
I was looking for help getting my dog…
I was looking for help getting my dog seen by a vet and started to look up pet insurance, when I came across an ad for this one I read through the screens and filled in all the information. Once I paid to get started and waiting the waiting period I took my dog in. Once I was there I was told that this pet insurance required me to pay upfront the full amount then submit paperwork and hope to get funds back. I wasn't informed that thats how the insurance worked so I went ahead and canceled the plan. That was around 3 months ago and I just received a phone call because the company ended up taking the money from my husband's account today for the last 2 months of payments we clearly weren't planning on paying since I canceled the plan. The agent said I had to try and "prove" exactly what date i canceled it which was by following different links first in the app. Then directed to their website and so on. Now we have to try and contact our bank and tell them what's happening and hope this company doesn't try and steal more money.
Insurer: Spot
By: Kim