Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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App easy to use
App easy to use. Quick turn around.
Insurer: Spot
By: Kristine Kirk
No transparency/ Medical Review Process
No transparency, 30-day money-back guarantee doesn't help at all, The medical history review was completed after 30 days and resulted in the exclusion of almost everything from coverage. At that point I had already been charged for two months (pay attention to payment method, I didn't know/saw that once you sign up you are agreeing with the autopay) , and when I called to request the cancellation, I was told that I was going to be reimbursed only for the proportional period of the month. How can we be satisfied with an insurance that we don't know what will cover or not? the medical review wasn't reflecting my pet health conditions and vet reports, for example: Periodontal (dental) disease, they noted that it was not be covered unless my pet had an anesthetic dental cleaning performed, however during the visit to vet it was confirmed that my pet teeth was clean and not needing anything, so should I put my pet under anesthesia for something that he doesn't need? Disappointed.
Insurer: Embrace
By: Juliana
Frustrated and Disappointed in refund experience.
This is the first time that I’ve had a negative experience. I’ve been using MetLife Pet for about six years now and have not ever had an issue with my reimbursement. I was told by three separate associates when I called that Zelle was experiencing issues with the Citibank side of things. While, I understand that this is outside of your immediate control as this is your third-party partner, communication to your customers especially your long-standing ones that this could be an issue could’ve allowed me to proactively updated my payment method to avoid this and my late reimbursement. Additionally, while I had updated information on one side of your company. It did not communicate with the third party side, and I wasn’t told until later that my addresses on file were incorrect. Your customer service agents on the phone have been friendly and warm, but unfortunately have not been able to give me any direct answers. They’ve tried to help support me and getting my refund in a timely manner and to the correct address but still cannot guarantee to me or answer to me where to expect to receive my refund. I emailed a couple of days ago and have received no response which also seems to be out of character for you all, but I’m really disappointed with how this interaction is going so far, and I’m frustrated that I have not received an answer. Not receiving this reimbursement or at least an actual answer in a timely manner, as I normally do, has created a negative impact and disruption on my day-to-day life. I hope that we can get this rectified ASAP and that you learned from this experience and better communicate with your customers so they can prevent these frustrating situations from happening in the future. I’m hoping that this is the one off thing and understand that mistakes do happen. I have for a long time recommended MetLife Pet to every friend and family member and client that I work with when they inquire about what pet insurance I use. However, if this trend continues, I may need to begin looking into other companies to use and recommend.
Insurer: MetLife
By: customer
Pretty solid experience
The chat function was very helpful. Was a bit of a pain needing to provide more docs but once I did the refund was very quick. By the next day if not the same afternoon.
Insurer: MetLife
By: ChristinaH
Easy and fast claim resolution and…
Easy and fast claim resolution and payment.
Insurer: Trupanion
By: Lynn Taylor
Preapproval was quick & easy
Preapproval was quick & easy. The Veterinary Neurologist office was able to do prior to scheduling my appointment & then payment was ready immediately after proceedure
Insurer: Trupanion
By: Ann T
Everything was easy to submit and the…
Everything was easy to submit and the reimbursement was what was expected and was done quickly.
Insurer: Fetch
By: Lisa
Easiest insurance claims process i have…
Easiest insurance claims process i have ever dealt with. Coverage and response was immediate. Very easy for claim and payment.
Insurer: Trupanion
By: Lacie
Simple and Fast Process
Here’s a simple, positive review you could use: I was pleasantly surprised by how easy it was to add pet insurance. The process was quick, straightforward, and only took a few minutes. Everything was clearly explained, and I was able to get my pet covered without any hassle. Definitely a smooth and stress-free experience!
Insurer: MetLife
By: Maricela Flores