Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Kept telling me there was an error and…
Kept telling me there was an error and then charged me $60 when it said the cost was $34 per month!
Insurer: Nationwide
By: customer
Easy enrollment and you can select your…
Easy enrollment and you can select your own policy.
Insurer: MetLife
By: Nancy Hernandez
Claims uploaded
Has been easy to upload claims once the account has been set up. Disappointed that EOB’s are only available for review for a short period of time then become unavailable.
Insurer: MetLife
By: WADE WALKENHORST
Enrollment was easy
Enrollment was easy, self explanatory and straightforward.
Insurer: MetLife
By: Glenda G McEnaney
DON'T, SERIOUSLY JUST DON'T
They gave us a 40% increase without notice and just pulled the money out of our account. I called the same day and cancelled, they tried to hit me for a $3 service charge. The way they did it was shady as well. The CS rep I was talking to kept saying I was approved for a "full" refund until the very end of the call, literally the last thing she says as she's about to release the call, "And there's a $3.00 service charge" Needless to say I blew a gasket, we'll see if they do the right thing and give it back because that is just the lowest of the low. Seriously, absolutely no notice what-so-ever that the rates were going to jump like that and just steal the money out of the account. Then when I confront, they grab $3.00 back to cover their expense for transferring back to me, the money they stole out of my account, without telling me of the increase. What kind of company does that? As a side note, they never paid a single penny for any of our dogs expenses in the years we've had the policy. So they made a tidy bundle on us already. I wish there was a way to get that back without a ton of legal wrangling, I really do. Update: As expected, they DID NOT do the right thing and clawed back $3. The only consolation that I have is that by complaining and insisting on an escalation I made them burn way more than $3 of FTE time. Idiots.
Insurer: AKC
By: PBJ
The response on claims is very fast and…
The response on claims is very fast and they make the process of submitting a claim easy which is great since everyone's life is crazy.
Insurer: Healthy Paws
By: Karla Barreto
I was very impressed with a quick…
I was very impressed with a quick claim. I was paid within seven business days. Thank you.
Insurer: Spot
By: Troy stevenson
Easy purchase
Easy to go through and purchase.
Insurer: MetLife
By: Tabitha Lopez