Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Response is quick
Response is quick. Reimbursements are processed quickly.
Insurer: Spot
By: Valerie Reeg
Filing my claim was so easy and…
Filing my claim was so easy and reimbursement came much quicker than I expected. I was also thrilled that SPOT worked with my vet to get medical records, much more easily than I could have done.
Insurer: Spot
By: Mary Elizabeth Smith
Quick Payment
Clearly stated what they needed and paid within 1 day of approval of claim.
Insurer: Spot
By: Morgan Studer
Best insurance ever!
So very happy I got Pets Best insurance. I also thank my Vetinary office staff for filing the claims so fast after visit. My claims are processed, I’m notified that the claim is being worked on and within days the money is back in my bank account. It is the best insurance for your pets.
Online got error message that the…
Online got error message that the characters in my address were incorrect I had to call to purchase the insurance
Insurer: Nationwide
By: KAC
easy to navigate website
easy to navigate website; offered 10% group discount; reliable insurer
Insurer: MetLife
By: Rick Hathaway
was so easy to sign up for.
was so easy to sign up for.
Insurer: MetLife
By: Wanda Bombaci
Great service
Claim submission easy. Claim payment prompt and understandable. Made according to my policy terms
Insurer: Pets Best
By: Sheree
Incompetent company
Incompetent company at allowing us to make payment - repeatedly tries to process with our Amex despite not accepting Amex and having our Mastercard on file - would not recommend. Take your money and business elsewhere
Insurer: Trupanion
By: Saleem Khoyratty
Signing up
Quick and easy to use and military friendly
Insurer: MetLife
By: Cali Seneca