Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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Paid my claim quickly with no issues
Paid my claim quickly with no issues. That was my big concern. The bait and switch. But all went as planned and expected.
Insurer: Spot
By: Dan
easy to complete and fast as well!!!
easy to complete and fast as well!!!
Insurer: MetLife
By: Cresta Proctor
prompt reimbursement
prompt reimbursement. absolutely grateful that I insured this puppy. She ate a bedspread than had 2 luxating patella's.
Insurer: MetLife
By: customer
easy to use the Pet Life app and follow up on your claims
Like the quick follow up responses you can track on the Pet Life App so far happy
Insurer: MetLife
By: Annette Santamaria
Quick turnaround time for…
Quick turnaround time for reimbursement, and easy to use the website.
Insurer: MetLife
By: Jen
this was very easy to sign up for.
this was very easy to sign up for.
Insurer: MetLife
By: Jackie
User friendly enrollment.
User friendly enrollment.
Insurer: MetLife
By: eve
Quick and easy process, needs more information about requirements up front
the process was simple and quick, but doesn't say up front that there is a higher cost for the 1st month (until you get to the billing page), or discuss the requirement for a recent physical exam (within 6 months). It would be helpful to know these facts initially so that you don't pay for the insurance and then find out you're in for scheduling vet visits for everyone and paying for that out of pocket before the policy can be active! (we take our pets to the vet once yearly, and they are coming up on their next visit, so the hope was the insurance would be in place to cover that wellness visit, but now it has to come out of pocket for the policy to begin)
Insurer: Nationwide
By: customer