Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,054 total


June 29, 2026

Te Ata herniated disk surgery and tooth extraction

Great customer service. Payments for all services requested including acupuncture and rehab

Insurer: Pets Best

Veterinarian: SAHO Owasso Animal Hospital

By: Sharon

Useful
June 29, 2026

Easy to use

I Love Metlife pet insurance because the app is straight forward and easy to place claim or see your documents online. Refunds/Payments are processed quickly.

Insurer: MetLife

By: customer

June 29, 2026

Easy to complete

Easy to complete

Insurer: MetLife

By: Amy Houk

June 29, 2026

Easy to navigate and set up the payment

Easy to navigate and set up the payment

Insurer: MetLife

By: Patricia Obando

June 28, 2026

I had trouble with submitting my…

I had trouble with submitting my payment. I had to try several times. Without that problem, the enrollment process was not difficult.

Insurer: MetLife

By: PAMELA SMILEY

June 28, 2026

I had a hard time uploading the…

I had a hard time uploading the paperwork; but i called the number and Nicole basically walked me thru it, which was nice. I was fed up and about to give up i didn’t and my rebruisement was deposited in 2 days.

Insurer: Fetch

By: Anna

June 28, 2026

I got great support signing up both my…

I got great support signing up both my kittens 🐈‍⬛ your company made this process, simple and easy. Thank God, I have not had to use your service services at this time.

Insurer: Pumpkin

By: Robin Belodoff

June 28, 2026

Quota are easy…coverage isn’t

Submitting a quote is pretty straightforward and easy, and they do tend to send reimbursements promptly. I’ve recently had a series of claim submitted due to “pre-existing conditions”. To me this is outrageous, deemed illegal for humans, and inhumane. I don’t know if all pet insurances do this, but for this reason, I would not recommend MetLife.

Insurer: MetLife

By: Christie

June 28, 2026

The application process was very quick…

The application process was very quick & user friendly.

Insurer: Nationwide

By: Jennifrr Gouvaia

June 28, 2026

New Service

Getting our new pet set up with insurance was smooth and easy. From the offered service Embrace had the best options available to meet our needs. I look forward to continuing our service for many years to come.

Insurer: Embrace

By: DOMINIQUE

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