Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
Other Categories
Best decision to get our pet insurance!
I had a great experience submitting my claims and getting reimbursed in a timely manner. This is the first year I have used pet insurance and I am so happy I had it.
Insurer: MetLife
By: Dawn
Just horrible. I'll never recommend this company again.
I was a Pets Best customer for 4 years and insured two dogs. I paid over $100 per month and, despite paying thousands in premiums over the years, I often found reimbursements much lower than expected after deductibles, copays, and exclusions. My policy was canceled due to a missed payment. The moment I realized what happened, I called and offered to pay the balance in full and bring the account current. Instead of working with a loyal, long-term customer, Pets Best denied my reinstatement request. I spent hours on the phone with Yvonne from the Escalations Department and a supervisor named Lisa. Both were dismissive and repeatedly told me there was nothing they could do. At one point I was told they "can't just reinstate the policy because they feel bad for me," which was incredibly insulting after paying premiums for two dogs for four years. What was most upsetting was being told my dog was considered a "red flag pet" because of his medical history. My dog is not a chronically ill dog. He had a foreign body surgery after eating something he shouldn't have and gets occasional hot spots. After paying premiums for years while these issues were covered, I was essentially told those same issues were now being used against me when requesting reinstatement. I was also told the decision was made by an internal team that does not speak with customers. No one could transfer me to the people who made the decision. I received conflicting explanations involving underwriting, an internal review team, payment history, and my dog being a "red flag pet." No one could provide a clear, consistent explanation of who actually made the decision or why. After 4 years as a customer, I expected better treatment, better communication, and at least some consideration of my history with the company. Instead, I was treated like a nuisance, given the runaround, and told there was nothing anyone could do. If you're considering Pets Best, understand that a single missed payment can cost you years of coverage history, and don't expect much transparency if you try to appeal the decision.
Insurer: Pets Best
By: christine corleto
Took almost month to reimbursement me…
Took almost month to reimbursement me and only did it cuz I complained
Insurer: Spot Canada
By: Diddy
Excellent response
It's so easy to submit the claim through the site. and get reimbursement. I submitted the claims and was reimbursed the same day within a few hours - excellent response!
Insurer: Healthy Paws
By: Davina
I’ve been with you since Harley was…
I’ve been with you since Harley was three months old. You’ve got a great job every time you pay me back exactly and what I’m deserving of and excellent service and quick and fast.
Insurer: Healthy Paws
By: Cindy
Easy getting my quote in and signing up
Easy getting my quote in and signing up
Insurer: Nationwide
By: customer
MetLife Pet makes submitting claims and…
MetLife Pet makes submitting claims and payments extremely easy
Insurer: MetLife
By: Jeanne
Very easy to file a claim
Very easy to file a claim. And very prompt for payment. I am very pleased with the coverage for my pet and customer assistance when needed.
Insurer: MetLife
By: Orra Taylor