Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,705 total
Other Categories
Satisfied Customer
I would like to extend my sincere gratitude to the pet insurance company for providing a timely and satisfactory refund for the expenses incurred. Your prompt response and efficient handling of the claim made a difficult situation much easier, and I truly appreciate your support. Thank you for your excellent service.
Absolutely disgusted it with this…
Absolutely disgusted it with this company. I have paid every single month for both of my dogs for the last five years. I’ve never filed a single claim. I recently called to verify my coverage and to find out if I could reduce my bill because of financial difficulty. At the beginning of the call she verified my address and found that it needed to be updated as soon as she updated my address she told me there was going to be a $50 a month increase to my bill just because of where I lived. They’re already increasing my premium, the annual, which would be an additional $20. So now instead of being able to save money, they’re charging me $70 more a month just because of the update to my address.I called back concerning this because I found it to be really disheartening that a company that I’ve been loyal to and paid my bill on time every month and never used my coverage would not be able to reduce my bill unless I changed my coverage to a plan lower coverage than I was comfortable with. I spoke to three individuals and was escalated to a supervisor trying to reason with them. why a loyal customer could not be helped beyond reducing my coverage. Each time all they told me was, there was nothing they could do but reduce my plan as someone whose family is in the service, which is the only reason why I had to move to a different demographic not because I wanted to live in a more expensive neighborhood or that I could afford to do so this is absolutely disgusting. The only other option I was given was to restart my policy with erasing the last five years of what I’ve paid in my coverages to a new plan could reduce my monthly bill. but it would also take away any coverage for the next six months for all major medical issues. Leaving me completely exposed if anything were to happen to my pet for six months. Why could a new customer just starting their plan Have a more affordable monthly cost than someone who’s been paying for five years? Ultimately, I will never do business with them again I am a part of a multitude of dachshund Mom Facebook groups and I’m very active in the community and I have always recommended Embrace Insurance because of that. Now I will be actively recommending against them if this is how they treat their customers. I’ve also worked in the Dog industry for the last 20 years and recommend them not only to my friends and family, but my clients and now any recommendations that I’ve made, I will backtrack and withhold because of this experience. I hope you seriously read the reviews from this company and find other insurance companies to trust your pets too because the lack of caring and ability to help their customers is absolutely abysmal.
Insurer: Embrace
By: Kathy firsch
MetLife Pet Insurance Claim Review
MetLife’s claim insurance is easy to navigate and takes less than 5 minutes to submit. MetLife is true to their promise of reviewing the claim in 3-5 business days and is very responsive. My claims have always been reviewed and closed within the timeframe promised. Thank you, MetLife!!
Insurer: MetLife
By: Irene Sharp
Healthy Pet - Happy Life
We had another pet insurance company that was horrible. So happy we changed to Pets Best. The claim process is very easy and the response time is swift. I Love this company.
Satisfied Customer
Easy to upload my claim. Quick turnaround for payment. Excellent explanation of my claim.
Insurer: MetLife
By: A. Cohen
Best insurance ever is Pet's Best and best vet
Pet's best is the best insurance out there. I love that I can submit my medical records that they contact me through my email and they do direct payment. How their stationed in New York now everything goes extra quick. My vet is not listed but they are wyckoff veterinary hospital.
Re-submitting claim made easy
"I had a problem where my vet did not submit my pets medical records in time. All of my claims were closed, not denied just closed. I was worried that I would have to resubmit them all over again with the medical records. But your representative was able to have the claims reviewed and she also confirmed that she received the upload that I did with my pets medical records. It was a huge relief. And it only took a few weeks for everything else to get resolved. I'm very thankful for her help and for Pets Best for helping me with my claim 100% satisfied! "
Insurer: Pets Best
By: Rik
How I Learned My Dog Is Actually a Goat (and Why I Got Insurance)
Blue, our first of three dogs, is also the first dog we’ve ever had to insure. Although he’s a German Shepherd/Husky mix, the evidence strongly suggests he’s part goat—given his passion for eating rocks, socks, and elastic. After three goat‑adjacent emergencies and some research, I decided to give Pets Best a try. You make everything so easy, and I’ll absolutely be spreading the word anytime pet insurance comes up. Highly recommend—10/10, would insure the goat again.
Insurer: Pets Best
By: Shalan
Extremely easy to submit my claim and…
Extremely easy to submit my claim and paid correctly and fast.
Insurer: MetLife
By: customer