Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,705 total
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Awesomeness as usual
Awesomeness as usual. Submitted my claim and payment was quickly.
Insurer: MetLife
By: Susan Lomax
Johnny on the spot with answering calls…
Johnny on the spot with answering calls or returning calls with questions, on claims,refund or payments.
Insurer: Pumpkin
By: Lawrence Wescott
Ease of submitting a claim
Ease of submitting my claim and how quickly it was acknowledged. Approved and paid
Insurer: MetLife
By: Roe Napolitano
Very easy to file the claim
Very easy to file the claim. Had the payment less than a week after filing the claim.
Insurer: MetLife
By: customer
I was interested in adding level 2…
I was interested in adding level 2 medical coverage. I called your information line and was told my request would be referred to the appropriate person and I would receive a callback within 24 hours. I am still waiting. Thank you
Insurer: Nationwide
By: customerLarry Baum.
immediate response to claim
immediate response to claim; refund appropriately made.
Insurer: MetLife
By: rosemary stimola
Prompt response and payment
Prompt response and payment
Insurer: MetLife
By: aileen
Pets Best is THE WORST pet insurance…
Pets Best is THE WORST pet insurance company. They will NOT reimburse for anything. My husband accidently closed our back door on our fur baby Cupcake. I submitted all the paperwork they requested dating back to 2024, and still nothing. They want to find a pre-existing condition so they don't have to reimburse, but this was something that happened on the day of our claim because we had to take her to our vet, and they will NOT reimburse us, DESPITE they are unable to find anything pre-existing. Insure your fur baby(s) with anyother company than Pets Best!!!!!
Insurer: Pets Best
By: Lisa
Very fast processing and payment
Very fast processing and payment. Thank you!
Insurer: MetLife
By: Lisa Redmond
So easy to use
So easy to use. I had to call a representative to ask a question because I was confused, and the person I spoke with was incredibly helpful. It is really easy to submit a claim. The turnaround time is very quick, and I love having the direct deposit option forpayment. Keep up the good work.
Insurer: MetLife
By: customer