Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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painless billing with the emergency…
painless billing with the emergency surgery center. approved in less than an hour. covered everything the plan says it will. took so much stress off my plate so i could focus all my attention to my baby. everyone should have trupanion for their babies.
Insurer: Trupanion
By: Jen
Easy claim process and quick payment.
Easy claim process and quick payment.
Insurer: MetLife
By: customer
First Time User
So easy to submit the claim, was reimbursed within a week directly to my bank. Awesome.
Insurer: Pumpkin
By: Susan
Always a very fast reimbursement
Always a very fast reimbursement
Insurer: Trupanion
By: Seth
Quick Service
The claim was sent by email with scanned documents from our vet. The process was transparent after that. We received an email in about 4 weeks that our claim was processed, and a check would be sent.
Do not get Healthy Paws - They change your deductible and Copay after years of paying a premium
Do not get Healthy Paws. It felt like a bait and switched when my dog was going to turn 12. All these years I paid a premium to have a 10 percent copay with a 250 deductible. Every year they raise their rates a lot. But I was shocked when my renewal policy just came up and they said my new deductible was $500 and I have a 30 percent copay and they raised the rates. No other options. Very infuriating and I would NEVER recommend them as a result. Up until now they paid claims very fast and I rarely had issues other then the really raising rates a lot each year. I started at $33 a month and am now at $139 a months for a 30 pound dog.
Insurer: Healthy Paws
By: sendmenews
Clear expectations and quick reimbursement!
They were clear on what was needed from the vets office to finalize the transaction! The reimbursement was quick and easy which I was thankful for since I had never had pet insurance prior.
Insurer: Spot
By: Heather Alizaga
So easy
Uploaded the paid invoice and the SOAP-the money was in my account in 4 days
Insurer: MetLife
By: Liz from Maine
Fast and efficient reimbursement
Fast and efficient reimbursement. Thank you!
Insurer: Spot
By: Sophie