Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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forced me to pay with auto deduction…
forced me to pay with auto deduction increasing fee by a dollar month
Insurer: MetLife
By: Erin Haggarty-Peardon
Excellent experience
Excellent experience. Easy to submit claim and paid quickly.
Insurer: Pumpkin
By: LC
I have had my dog on this insurance…
I have had my dog on this insurance since a puppy. They constantly increase rates, state they cover unlimited but fail to mention constant normal procedures they do not cover and constantly increases rates. I have not been able to ever get money back and suggest finding a place that covers routine care especially preventative. Unless your dog is very sick its better to put the amount of money you want to spend on your dog monthly, in a dog savings account, find a better insurance that has more wide benefits and keep your deductible at a high amount while doing this to a sufficient saving amount, then cut them loose.They process claims quick but rarely do you qualify for any refund due to fine print and exclusions
Insurer: Healthy Paws
By: Josh Despain
i have had trupanion for 15 years
i have had trupanion for 15 years - not one complaint. if I’ve had an issue, they have always been responsive and fixed it or explained it. Payments or prompt. I love that they go through my vet and I pay the balance. Recommend them highly.
Insurer: Trupanion
By: Charlene
Paying directly to the provider was…
Paying directly to the provider was wonderful! So very happy with this insurance!
Insurer: Trupanion
By: Rhonda
About 1 month ago my little morkie had…
About 1 month ago my little morkie had an accident. She had to different vets one was an emergency visit. I did have to pay up front. Once spot rec info they needed I was pd within 2 weeks. I choose a 70% coverage and after my ded they pd completely. Did have my vet fax all info needed to them. I did think about dropping ins but iam so glad I didn't
Insurer: Spot
By: customer
It said the wellness funds would be…
It said the wellness funds would be immediately available. After I went to purchase the policy it charged two months up front which is bs THEN it said it was only 80% reimbursement with a deductible which was supposed to be just for the illness coverage?
Insurer: Nationwide
By: Mitchell
tis was easy to sign up for and easy…
this was easy to sign up for and easy to understand
Insurer: MetLife
By: amber cummings
I anticipated an untruth
I anticipated an untruth! The claim and payment process was so easy and friendly and fast.
Insurer: MetLife
By: CeeCee